Evolve Home Energy Solutions Reviews 

613
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their efficiency and clear explanations during visits and installations. Many people found the service to be excellent, noting that teams worked diligently, cleaned up thoroughly, and provided a positive overall user experience. Reviewers frequently recommend the company due to the high quality of service and the knowledgeable, friendly approach of their employees. However, some people were dissatisfied with communication and project management. Reviewers mentioned issues with unreturned calls, being 'fobbed off,' and prolonged periods of no contact regarding their projects. There were also instances of cancelled appointments, delays due to scaffolding issues, and problems with incomplete work or coordination between different teams.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers recommending the company for its... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, reliability,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Customer communications

People report positive experiences with contact, highlighting great communication and proactive updates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installation of my solar panels were due on the 16th July. The day before, the scaffolders arrived at 8am and while they were erecting the scaffolding, Joe and Josh arrived to install the in... See more

Company replied

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied

Rated 5 out of 5 stars

Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcomi... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

613 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(613)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple, communicative and speedy.

Had callum over to complete an epc this week. No hanging around which meant I could get to work quicker with as little disruption as possible.

Thank you

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Great communication from callum with…

Great communication from callum with the appointment. Text the night before and was bang on time.
Very efficient in his work and explained everything that he was doing while he was here.

27 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Great service

Callum came to check out current insulation and gave us advice on what would be the best option for us moving forward to save money on our energy costs. Really informative and friendly, would recommend to anyone, 5⭐ service!! Thank you.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Very professional company

Very professional company. Was impressed with customer service. Callum who came out to advise on our current insulation provided I.d upon arrival and was very polite. Thoroughly went through and explained everything to me. Several options given and pricing was great.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Excellent service

Callum turned up on time, very friendly and helpful. Looking forward to getting the work done in the next few weeks.

27 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

No confusing jargon!

Callum explained everything in a clear way, without any jargon. A credit to your team!

4 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum gave advice on my loft…

Callum gave advice on my loft insulation requirements and I found him very knowledgeable and informative.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Absolutely professional!

Incredible team both : SHANE AND MIKE! Did the cavity wall insulation and our place and from start to finish cant fault anything! Communication was prompt since they knew they were coming, sent updates throughout the day! Once started the job and worked through very polite and respectful men! Clean and work consciously! Very pleased with Shane and Mike! Hardworking and genuine people!

20 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey Grant - exceptional

Bailey Grant was absolutely brilliant during my solar assessment. From the moment he arrived, he was friendly, approachable and easy to talk to – no pressure, no sales tactics, just a genuine conversation about what would work best for us.

What really stood out was how observant and thorough he was. He didn’t just glance at the roof and throw out numbers – he properly assessed everything, explained what he was looking at, and made sure we understood the process. You could tell he knows his stuff and takes pride in doing the job properly.

Most importantly, he was completely honest. He was upfront about the pros and cons, realistic about potential savings, and never once tried to oversell anything. It felt like he genuinely wanted us to make the right decision, not just any decision.

If you’re thinking about solar, I’d highly recommend having Bailey do your assessment. Professional, knowledgeable, and a genuinely great guy to deal with.

4 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Brilliant Service From Bailey

We got in touch with Evolve for a loft insulation assessment, and Bailey carried this out for us. He was helpful, polite, and very informative throughout the process, clearly explaining everything and answering any questions we had. We were really pleased with the service provided and would happily recommend Evolve to others.

21 January 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey completed my assessment

Bailey completed my assessment, he was respectful, professional and knowledgeable. What a credit to the company! Would recommend him and Evolve!

11 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came to do a loft inspection

Callum came to do a loft inspection and offer some advice on efficiency of insulation. His knowledge was excellent and he presented it in a very simple to understand manner which made it easy for us to get to grips with! Brilliant 🤩

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Being housebound disabled the visit to…

Being housebound disabled the visit to review the cavity wall and loft was very informative and honest I would recommend this to any person needing advice going forward looking to have energy saving done brilliant service

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was incredibly helpful.

We had a surveyor named Bailey come to our home, he was a lovely young man who was incredibly helpful and polite. He called us in advance to let us know what time he was coming. He gave us some great advice and was incredibly professional.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Quality loft insulation

After having an expansion on our house, Bailey came out to quote us for loft insulation and I couldn't recommend any else, he conducted the inspection in a professional manner, answering all our questions and queries

15 September 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Great service all round

Callum was professional and friendly this morning when he visited.
He carried out his work efficiently and without any disruption.
Excellent all round!

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

I met with the gentleman from Evolve…

I met with the gentleman from Evolve When the gentleman visited my home to carry out a survey ready for solar panels, I was very impressed with his politeness and professional manner throughout. After the survey was complete he explained to me as to how the Solar Panels work and how to get the most benefits from them.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

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