Evolve Home Energy Solutions Reviews 

606
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, informative, and professional, often highlighting their politeness and efficiency. Many people noted the excellent service, with teams working professionally, tidying up thoroughly, and explaining processes clearly. The customer service is frequently described as exceptional, with quick responses and a genuine desire to assist, making the overall user experience smooth and stress-free. However, some customers also noted issues with communication, experiencing prolonged periods of no contact and feeling that their concerns were not adequately addressed. A few other people also felt that scheduling was problematic, with cancelled appointments and delays due to scaffolding issues, leading to an unsatisfactory experience.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, praising the professionalism, efficiency, and... See more

Customer service

People report positive experiences with customer service, highlighting consistently great customer engagement... See more

User experience

Users describe positive interactions with the overall user experience, with many reviewers consistently... See more

Customer communications

Reviewers generally express satisfaction with the communication provided, noting that they were contacted the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

Ross and his colleague were polite, friendly, and professional. They did an excellent job of fitting the Evoboard, insulation and loft ladder. They explained clearly and showed me what they had done.... See more

Company replied

Rated 5 out of 5 stars

Joe and Josh, quite the double act of personable, professional and very good at what they do! Evolve seem to have an amazing culture of hiring, training and providing excellent staff and also freelanc... See more

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

606 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(606)

132 reviews in the last 12 months

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Rated 5 out of 5 stars

Rhys was amazing he was very…

Rhys was amazing he was very professional and explained everything to me. Very informative .
Highly recommend.

17 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for taking the time to share your feedback. We’re delighted to hear that Rhys provided such a professional and informative experience, taking the time to explain everything clearly. Your recommendation truly means a lot to us, and we’ll be sure to pass your kind words on to Rhys. Many Thanks

Rated 5 out of 5 stars

Very quick and professional response to…

Very quick and professional response to my enquiry.

8 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for taking the time to share your feedback! We’re really pleased to hear that the response was very quick to your enquiry

Thanks again for your review! If you need anything further, we’re always here to help.

Rated 5 out of 5 stars

Rhyce checked out our loft insulation…

Rhyce checked out our loft insulation on behalf of the housing association. He was polite and informative and shared his findings with us. Rhys also shared the next steps with us. All in all a positive experience - thank you Rhys!!

2 April 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you so much for taking the time to share your feedback! We’re really pleased to hear that Rhys provided a polite, informative visit and clearly explained his findings and the next steps.
We’ll make sure your kind words are passed on to him — he’ll be delighted to know he made a positive impact.
Thanks again for your review! If you need anything further, we’re always here to help.

Rated 5 out of 5 stars

Very friendly and well done on job

26 March 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Hi Victoria,
Thank you so much for your kind feedback! I’m really glad to hear that you found the service friendly and that the job was completed to a high standard. It was a pleasure supporting you, and I’m delighted you had a positive experience with Evolve Home Energy Solutions.
If you ever need anything further or have any questions, please feel free to get in touch — We always happy to help.
Best wishes,
Jareth
Evolve Home Energy Solutions

Rated 5 out of 5 stars

George was helpful and informed me well

23 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review We’re delighted to hear of the positive experience you had with George, We will feed your feedback to him. Thank you again for taking the time to recognise his hard work!

Rated 5 out of 5 stars

Joe Josh & Theo Battery and electric

Joe Josh & Theo, were all great. They kept the mess to a minimum and cleaned up after themselves. They show me all of the work that has been done and made sure I was happy. And at the end gave me a link so I can keep a check on what is being generated and how the battery works and also the fuse box. They were extremely polite and made me feel comfortable about all that was happening.

19 March 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you so much for your wonderful feedback! We’re thrilled to hear that Joe, Josh, and Theo took great care of your home, kept everything tidy, and made sure you felt informed and comfortable throughout the entire process.
It’s fantastic that they walked you through the completed work and helped you get set up with the link to monitor your system and understand how everything operates. Thank you again for taking the time to feed this back to us!

Rated 5 out of 5 stars

Simon & Ryan. Evolve home energy

Both Simon & Ryan were polite and friendly. IT was a shame that when they arrived they had to wait for the scaffolding team to come and finish putting scaffold up. While they waited they explained what would happen when they start work and how they would work. It was just a shame they couldn't finish the work as the scaffolders were running late. Simon and Ryan done the panels on front of house but couldn't do the back panels as scaffolders are still working on back of house. But Simon and Ryan explained that they would probably be back on Friday to finish the work. I am extremely happy with there work and there friendliness and would recommend these guy's to anyone

18 March 2026
Unprompted review
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Reply from Evolve Home Energy Solutions

Thank you for your amazing review and recommendation!

We’re delighted to hear of the positive experience you had. Your kind words about Simon and Ryan will be shared with everyone involved.
We are very sorry for the scaffold issue and we will feed that back
Thank you again for taking the time to recognise us!

Rated 5 out of 5 stars

Evolve

George came today to do an energy survey on my house he was lovely plenty of information 🙂

17 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review We’re delighted to hear of the positive experience you had with George, We will feed your feedback to him. Thank you again for taking the time to recognise his hard work!

Rated 5 out of 5 stars

Evolve Solar Panels…

Evolve fitted a solar panel package for me this month. My house is terraced and quite old, so it wasn't an easy job as the battery could not be put on the front. Joe and Josh worked non-stop for ten hours to make sure that everything was well done and tidied everything up before they left. I'm most impressed with the conscientious boys - they are a credit to the company.

9 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review and recommendation!

We’re delighted to hear of the positive experience you had. Your kind words about Joe and Josh and the feedback will be shared with everyone involved.

Thank you again for taking the time to recognise their hard work!

Rated 5 out of 5 stars

I honestly cannot recommend Evolve Home…



I honestly cannot recommend Evolve Home Energy Solutions enough.

From start to finish the whole process was brilliant. The team helped me obtain a grant which covered the cost of my installation, meaning I was able to have solar panels and a battery system installed at my home. The support throughout the process made everything really straightforward and stress free.

On the day of installation the team arrived nice and early and got straight to work. The roofers, Shaun and John, were fantastic and clearly very experienced. The electrical team, Tom (electrician) and Luke (electrician’s mate), were equally brilliant. They were polite, friendly, and incredibly helpful throughout the whole installation.

They were all very knowledgeable about what they were doing and took the time to answer any questions I had. They also kept everything really tidy, which I really appreciated.

The system looks great on the house and I’m so happy knowing I’ll now be saving money on my energy bills.

If you’re thinking about upgrading your home with solar, I would absolutely recommend contacting Evolve Home Energy Solutions.

Thank you again to the whole team.

Lucy Jones

6 March 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your amazing review and recommendation!

We’re delighted to hear of the positive experience you had and that the improvements have made such a difference to your home. Your kind words about Shaun, John, Tom and Luke will be shared with everyone involved.

Thank you again for taking the time to recognise the whole team!

Rated 5 out of 5 stars

Great info

Callum spent time reviewing my current insulation. He offered some very useful information, explained things clearly for me. Hopefully getting sorted soon. Thank you

26 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was great

Bailey came to do a home visit at my property for cavity wall insulation.
He talked me through the process and explained the key parts of having adequate ventilation and after checking the cavities, he informed me that they were actually already insulated with grey bead but as a new home buyer we couldn't tell due to the new rendering.

Thank you for your time and effort Bailey, outstanding and would recommend Evolve!
A reliable company with reliable staff and the whole process was easy from start to finish.

6 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came out to my property on a…

Callum came out to my property on a saturday and was fantatsic. He was professional and polite and walked me though everything step by step. Just want to say what a fantastic asset to the company.
Aimee

28 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Simple, communicative and speedy.

Had callum over to complete an epc this week. No hanging around which meant I could get to work quicker with as little disruption as possible.

Thank you

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Great communication from callum with…

Great communication from callum with the appointment. Text the night before and was bang on time.
Very efficient in his work and explained everything that he was doing while he was here.

27 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Great service

Callum came to check out current insulation and gave us advice on what would be the best option for us moving forward to save money on our energy costs. Really informative and friendly, would recommend to anyone, 5⭐ service!! Thank you.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Very professional company

Very professional company. Was impressed with customer service. Callum who came out to advise on our current insulation provided I.d upon arrival and was very polite. Thoroughly went through and explained everything to me. Several options given and pricing was great.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Excellent service

Callum turned up on time, very friendly and helpful. Looking forward to getting the work done in the next few weeks.

27 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

No confusing jargon!

Callum explained everything in a clear way, without any jargon. A credit to your team!

4 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

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