Evolve Home Energy Solutions Reviews 

613
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and polite demeanor, often highlighting their efficiency and clear explanations during visits and installations. Many people found the service to be excellent, noting that teams worked diligently, cleaned up thoroughly, and provided a positive overall user experience. Reviewers frequently recommend the company due to the high quality of service and the knowledgeable, friendly approach of their employees. However, some people were dissatisfied with communication and project management. Reviewers mentioned issues with unreturned calls, being 'fobbed off,' and prolonged periods of no contact regarding their projects. There were also instances of cancelled appointments, delays due to scaffolding issues, and problems with incomplete work or coordination between different teams.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their professionalism,... See more

Service

Reviewers mention positive feedback about service, with many customers recommending the company for its... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the helpfulness, reliability,... See more

User experience

Reviewers highlight positive aspects of user experience, with many describing the process as smooth,... See more

Customer communications

People report positive experiences with contact, highlighting great communication and proactive updates.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The installation of my solar panels were due on the 16th July. The day before, the scaffolders arrived at 8am and while they were erecting the scaffolding, Joe and Josh arrived to install the in... See more

Company replied

Rated 5 out of 5 stars

Straight from the first visit evolve were extremely helpful and informative. Everyone we dealt with was effective and efficient. We had Joe come fit our fan and trickle vents, Shane and Mike install o... See more

Company replied

Rated 5 out of 5 stars

We were very impressed with George. He called ahead and arrived when we expected him. Once here he explained what he had to do any why. George was a polite and courteous young man. He appeared to make... See more

Company replied

Rated 5 out of 5 stars

Rhys visited my property today to carry out a survey for upcoming works. From the get go he explained everything that he was going to do. Rhys was really clear with details and instructions for upcomi... See more

Company replied


Company details

  1. Insulation Contractor
  2. Energy Equipment and Solutions
  3. Boiler and Heating Service

Written by the company

Evolve Home Energy Solutions was founded in 2015 by Paul Simpson and Gary Randle who have 50 years combined experience in the energy efficiency sector. Evolve was created because they wanted to bring a new approach to energy efficiency based on quality, customer service and innovation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

613 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 85% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(613)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Callum visited today to carry out an…

Callum visited today to carry out an EPC survey after the instalation of solar panels. He was friendly, courteous and professional.

Callum took time to explain things in plain English without the need for jargon.

25 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

When bailey visited

When bailey visited, he made me understand what he was doing and how this would be used to decide what would be the most impactful way of keeping my home warmer! Lovely chap, can’t wait for the install

22 August 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

I had Bailey round for a loft…

I had Bailey round for a loft insulation survey and I couldn’t recommend him and Evolve HES enough. He was polite, smartly dressed and very thorough from start to finish. Look forward to the installation.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Had callum round for an insulation…

Had callum round for an insulation survey. What a star he was from start to finish. Explained everything he was doing and even called me a week after to let me know what was happening with our survey. 5⭐️ company.

4 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was really informative

Bailey was really informative, professional and cannot thank him enough for his advice when conducting my assessment for my loft

21 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

We had Bailey complete our initial…

We had Bailey complete our initial assessment for our loft insulation and callum completed the full assessment. What a fantastic company from start to finish and I can't thank callum and Bailey enough for how professional and efficient they were.

Would definitely recommend to anyone.

11 December 2025
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Callum came to my property today to…

Callum came to my property today to carry out a loft inspection. He was very knowledgeable and explained what was required very eloquently. Very trustworthy and would highly recommend.

Thank you.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Bailey was great

Bailey was great, very professional and informative and kept me up to date on what was happening during the assessment

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Cullum from Evolve Home Energy…

Cullum from Evolve Home Energy Solutions carried out a loft assessment at my home and I am very pleased with the service.
He arrived on time and was polite and professional from start. He explained clearly what he was checking and why. He went into the loft and did a proper inspection, not rushed, and made sure everything was looked at carefully.
He answered all my questions in simple way so I understand. I felt he was honest and gave real advice, no pressure for extra work. He also respected my home and left everything clean after.
Very good experience with Cullum and Evolve Home Energy Solutions. I would recommend them if you need loft assessment or energy advice.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Had an assessment done by Bailey,

Had an assessment done by Bailey, he was really helpful and polite in explaining what he was doing and what was to be done. No complaints :)

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Thank you to polite and respectful Callum, and Evolve!

Callum visited us today to carry out a wall insulation survey. What a polite and helpful chap! Not only did he respect my wishes of carrying out exterior work prior to inside, due to my sleeping baby.. but he then managed to sneak around inside so quietly that my baby was still asleep by the time Callum left. Any sleep deprived and exhausted parent will know that this hour or two of nap time is often GOLDEN!
Callum was very informative and I was confident that the job would be completed to a high standard.
Thank you to Evolve and the wonderful Callum! 🌟

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Rhys visited my property today for an…

Rhys visited my property today for an assessment for cavity wall insulation.
He was such a nice polite chap who explained everything to me,he was a very neat worker and even cleaned up afterwards.thank you Rhys.

24 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Fast and efficient …

Callum came to do the epc survey really helpful fast and efficient

23 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great review!

Rated 5 out of 5 stars

Absolutely brilliant job

Shane and Mike came out and did a brilliant job, really nice guys, professional and worked fast. Can't fault them

19 February 2026
Unprompted review
Evolve Home Energy Solutions logo

Reply from Evolve Home Energy Solutions

Thank you for your great feedback!

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