Eurostar Reviews 

The journey from Rotterdam to London went smoothly. At the central station, a wheelchair was available for my 91‑year‑old uncle. He can walk 50–100 meters and then needs to rest before continuing. Because it is quite a long walk to our carriage, having a wheelchair was very helpful.

On the return journey from London to Rotterdam, things went wrong immediately.

We went looking for a wheelchair right away. Eventually, we were directed to a small office with two people who were supposed to arrange this. The counter was closed; they didn’t have time.

After waiting fifteen minutes, we asked again for a wheelchair.

NO, that’s not possible! You can only get a wheelchair if you need assistance, and you should have booked that in advance. But we can push the wheelchair ourselves. Sorry, that’s not allowed! Figure it out yourselves! Very unfriendly customer service.

We placed our uncle directly at the check‑in desk by lifting him under the barrier.

We then stood in the very long queue up to the check‑in desk ourselves. Our uncle would never have been able to do that.

After check‑in, we waited in several stages as close as possible to the escalator.

Then again in several stages until we could finally board the train — fortunately on time.

The journey went smoothly until Brussels. Because there had been an accident in Rotterdam, we had to get off and find another train. In other words: figure it out yourselves.

Eventually, we found a train to Rotterdam. At Breda we had to get off again, because that train also couldn’t continue. Fortunately, it’s a smaller station, so we quickly found the right platform.

In the end, we arrived in Rotterdam more than three hours later than planned.

Eurostar should clearly state in their information that the train is NOT SUITABLE FOR PEOPLE WITH LIMITED MOBILITY.

Journey cancelled 5 days before travel. We're trying to change the time of travel but the website errors out. At this moment, we're not sure if we'll end up wasting all the money spent on the hotel booking.

We were required to be at Amsterdam Eurostar terminal at least 1 hour in advance only to leave 55 mins late because boarding was not finished on time. Long lines. The return from London (we were requested to arrive 1.20hour in advance) was a logistical boarding nightmare, and again delays. Whilst other trains flew by we did not move in Belgium causing yet another delay. The boarding process both in Adam and London and the continuous delays are the reasons for us not to travel by Eurostar again.

Abysmal customer service. Have been trying to get through to someone for more than a week with zero success!

Wonderful advisor on the helpline entirely affected by the very unacceptable waiting time on the line. Over one hour, especially as a club member (not that it should make a huge difference, some maybe, but if it does I hate to think what people who weren't waited for)

If I could give one star I would. The prices are exorbitant but such poor service. The French staff on the St pancreas side are extremely rude and always problematic unlike their colleagues on the Paris side. I take this service every.single.week so extremely confident about my complaints.

This is a company that does not care about the client or the services it provides. Competition cannot come quick enough!

I travelled with Eurostar from London St Pancras International to Rotterdam Centraal last week and had a very smooth and comfortable journey. The train was punctual, clean, and the overall travel experience was straightforward and stress-free.

On my return journey from Amsterdam Centraal to London St Pancras, the train was delayed by approximately 25 minutes. While delays are never ideal, the situation was handled well and the journey remained comfortable.

A special mention goes to the Border Control team, who were exceptionally friendly and took the time to wish me a wonderful birthday. Their kindness and positive attitude made my day and left a lasting impression.

Overall, I had a very positive experience travelling with Eurostar and would happily use the service again for future trips between the UK and Europe.

Called Eurostar about compensation after a cancelled train, not the easiest situation to navigate. They picked up my booking straight away, knew exactly what I was entitled to, and walked me through everything clearly and without any fuss. What really stood out was how genuinely they engaged with my situation, no scripts, no deflecting, just honest and warm communication. But above all, they were exceptionally professional: knowledgeable, efficient, and completely on top of things from start to finish. Sorted everything in one call. This is exactly what makes you trust a company. Excellent service!

WiFi is non existent. Bar is closed multiple times throughout the journey

I travelled back and forth between London and Amsterdam last week. Amazing service, great Special Needs Care.
Much more joy, comfort and and care than flying.

Giving Eurostar 1 star as there's no option to leave 0 stars. We've been standing for will over and hour to get through border control and security, nowhere to sit on the other side as the waiting area was overly crowded. They had us all rammed in there like heard of sheep. With less than 10 minutes to go before departure, they let thousands of us out onto the platform all together at the same time. Needless to say never again on the Eurostar. Oh, forgot to mention, the sandwich shop was totally overpriced. Now on the actual train which is badly designed, no view out of the window from our dirty seats.

If you are looking for a travel provider that combines the thrill of a surprise cancellation with the empathy of a Victorian debt collector, look no further than Eurostar.

After cancelling my Amsterdam service on April 19th, Eurostar provided an innovative customer service strategy: total silence. When their booking app and station staff confirmed that no trains or coaches were available until the following day, I foolishly thought booking a flight home was a "necessary and reasonable" way to avoid being stranded. How wrong I was.

According to Eurostar’s narrow interpretation of their Conditions of Carriage, they will only contribute to the costs they have foisted upon you if you crawl home via "train, coach or bus". No mean feat, when no such services exist on that day. By flying, I apparently committed a grave error and must slap myself on the wrist.

I must, however, commend their punctuality in other areas; specifically, their ability to refund my original tickets substantially later than the promised 5–7 working days, and only reimbursing a fraction of the costs I have incurred resulting from their shenanigans.

In short: if Eurostar strands you, you must simply sit on the floor of Amsterdam Centraal and wait for the next calendar day. An update may arrive with carrier pigeon. May fortune smile upon you, weary traveler.

Today I received great customer service from Mia when I was unable to find the emails etc of my booking for later this year. Mia spent at least 15 minutes on the phone with me looking for my booking. Which after some sleuthing we found. I was very happy with her patience especially as I gave the wrong travel date first off.

I needed to enquire about and organise special assistance for my wife who has a hidden disability. My questions were dealt with most effectively and quickly and the special assistance was arranged with the minimum of fuss. The response time for my call was excellent.

I have always found the staff at Eurostar to be kind and caring - often going above and beyond.
My recent telephone contact to amend a booking was similarly excellent.

We've used Eurostar many times over the years Unfortunately their customer service is appalling now. Our initial train was cancelled, meaning we had to travel earlier in the morning than planned (getting up at 3.30 am..)..we then had a 4 hour wait in Lille, for our connecting train. Half way through our holiday, we received an email advising us the return journey would be arriving in London an hour later than scheduled. We then had to pay £72 to book a later train home from London. Upon arriving on the eurostar, we were informed we wouldn't be late afterall!!The train manager said she would ask for a refund of the extra, unwanted train tickets we had booked, but advised us to also request this. We have made several attempts to contact Eurostar, but they make it extremely difficult, especially as it's not a typical request. We sent an email eventually asking for a phone call, but no response, and obviously they have ignored the train manager's request to contact us also. Our Trenitalia train was delayed whilst we were travelling to Milan, they've contacted us direct and arranged compensation..excellent service. Also the ladies toilets were filthy, overflowing sanitary bins at 5.30 am!!..We will not use Eurostar in the foreseeable future, and hopefully they will get some competition over the coming years.

Train was delayed over 3 hours, super hot, no water. I'd my 3 kids and wife with me. Were told they were holding a train for passengers on the 13.09 service from paris on May 30th and we got to the gate watching people load but told us we couldn't board and had to go on waiting list. Kids got really upset and I wanted to go crazy. Got back 3 hours late and now I can't even get compensated even though I'm entitled. They can't find my train with all the correct information.

I take the Brussels - Paris Eurostar frequently. 5 out of 5 of my last trips have been late. What is going on Eurostar?