Eurostar Reviews 3,286

I had what seemed to me a complex travel problem but the Eurostar member of staff solved it quickly and with grace.

I rarely post reviews like this, but my recent experience with Eurostar has been extremely disappointing and concerning.

During a journey, I consumed a Chicken Caesar sandwich on board and shortly after became seriously unwell with symptoms consistent with food poisoning. I had not eaten anything prior to the trip, so there was no other plausible source.

What’s even more troubling is how this was handled. It took over TWO MONTHS to receive a response. When I finally did, the case was dismissed based purely on internal checks (temperature logs, batch reports, etc.), with the conclusion that the food could not have been responsible. Amanda tought she replied me before but she didn’t, that’s why I didn’t have an answer. I needed to chase them, and they came with a negative feedback and saying that basically I had food poisoning from elsewhere.

No accountability. No meaningful investigation into my individual case. Just a generic response saying no one else reported issues — as if that automatically rules out a problem.

Food safety is not something that can be brushed aside with paperwork. Contamination can affect a single item, and customer health concerns should be treated with far more seriousness and urgency.

The delay, lack of empathy, and outright dismissal of my experience have completely eroded my trust in Eurostar’s service.

If you’re travelling with them, I would strongly advise caution when purchasing onboard food. Very disappointing experience from a company I expected much better from. Still waiting a good customer service policy and a compensation. I was some days sick after that.

Unbelievable UNHELPFUL Customer service. I needed to make some changes to my booking that are not possible to do online. Contacted Customer service on the email provided on the website. They suggested that I should talk to their advisers over the phone. Spent half-a-day trying to reach them just to hear the same msg over and over again: "all our advisers are busy, so we can't accept your call" and then to be cut off. Do these advisers really exist or it's just a joke?

Excellent customer service and quick response.

Ticket is around 400 pounds one way. Both VIP and other loinges are overcrowded, overheated. Poor shops poor food. Cattle transport

I wanted to claim compensation as my train was 2 hours late. Eurostar website compensation page is broken: CAPTCHA not working (I tried from different browsers on my laptop and on my phone as well). Then I went to submit a help request - same issue. Same error on complaint request. I tried to call them - it says: "All our operators are busy, we cannot answer you" - and they disconnect.

Why when I book tickets and pay you - there are no errors, but when I need money from you there are errors and you completely disappear?

Train came to late in Paris to much airconditioning in train. For the departure train half hour to late , no announcements about expected departure. When we entered for boarding gate closed. Nasty security people didn’t let us pass. We managed to slip through the barrier and could enter the first wagon. Unfriendly staff. No service, no apologies. Terrible experience

Really helpful knowledgeable patient and understanding

Great experience booking a wheelchair space and additional seating and booking disabled assistance for our business trip to Paris. Great to speak to a human who was caring, efficient and helpful.

Since a year, the Eurostar is always delayed while they are more and more expensive.
Since they changed their compensation, they do not care to have delays,
They used to have compensation for 15 minutes delay a long time ago. Now compensation is for an hour delay so it is regular to have 50 minutes delay..
Not speaking of Eurostar boasting about their WIFI that is totally rubbish if you are trying to work.
Makes you want to fly again

Very unfriendly and rude staff member (Belgian woman) during boarding in Düsseldorf.

First, she stated “this is not a German train,” then claimed our ticket—issued directly from the Eurostar app—was invalid. Finally, she insisted our assigned seats were wrong and told us to sit elsewhere, refusing to let us take the seats printed on our tickets.

In the end, it turned out that our seats were correct all along.

A very frustrating and unnecessary experience, especially at the beginning of a holiday.

Appalling start to the journey from Amsterdam to London 12/4/2026 the 18.40. Leaving half an hour late which means I shall miss my connection on the national train in the uk. No announcement was made, ironically the board stated ‘train on time’ later I discovered that all previous trains were all delayed. Not one apology, crammed waiting room with lack of fresh air. Not a relaxing start and quite honestly difficult to comprehend the lack of provision and understanding from the staff.

We travelled on Eurostar from Amsterdam to London, and unfortunately the experience at Amsterdam was extremely disappointing.

The staff appeared unprepared and lacked basic organisation. There was no effective queue management, communication was unclear, and many passengers were visibly frustrated. As a result, the train departed over two hours late. Despite arriving at the station on time, we were left waiting for more than three and a half hours before departure.

We had chosen Eurostar over a £35 return flight with easyJet in the hope of a smoother journey, but in hindsight, this proved to be a mistake. Our onward journey to Amsterdam had been efficient—we arrived at London Southend Airport just 30 minutes before departure, with a flight time of only 55 minutes. In contrast, the return journey by Eurostar took approximately 7.5 hours.

Overall, the operation in Amsterdam was poorly managed and fell far below expectations. This experience was both frustrating and disappointing.

Helpful knowledgeable caring in fact everything one would want from someone at the end of a phone helping you to access a service.

Forced to stand queuing for an hour before the train, not allowed to sit down. Not worth the extra price when compared to flying, don't recommend at all.

Why is there like 10 employees standing around doing nothing, while there is only one security line being operated in Amsterdam Centraal?

A Joke! I spend 3 hs trying to make a clame. Not possible..they did not reognised the ticket..to contact them. Is a little line to write few things.
I do not work for Eurostar..I do not need to spend a week online for a claim.
I travell from london to Nice. On 30 march 2026. The train arrived 3.03hs late at 1. 30 am at the middle of the night. A a Horror! The information in the train was in french..NO IDEA of french.
Now they do not know my ticket.
I was in 2 trains..I put both referencies..and one and one..I clame 4 times..but they do not know!.
No Customer service in a very expensife train...no heating we were all cold. It was like a train in India. And now I need a week to do a clame??
Why this companies treat people so bad? Who allowed them? They make millions..and can not spend money in a good webpage? Of course They can! They just do not want..then, we give up!. The amount of usefull information on the webpage is incredible, and "The usefull one Is Missing"
I will carry on complaining..to know if they will refound or Not, I can not be ignored by a bussiness. Who took my money.
DO NOT USE IT..GO BY PLANE

End of a great weekend ruined by Eurostar. Shocking experience at Amsterdam Central Station. Hearded like cattle, huge delay, lies about the reason. Total shit show.

Way out wasn't much better at St Pancreas. Treated like scum by security before being made to wait in inadequate departure lounge.

Total utter shit show of a service.

Company who likes to cancel trains while your in a queue waiting to board,workers laugh in your face when you ask why train was cancelled and can not speak either French or English,nobody could understand one guy worker who clearly could not speak both languages and is working with the public.This Company is going downhill fast from cancelled trains,slow workers who think they have all day to sort a matter out that is quite urgent and rude is an understatement