Euro Car Parts Reviews 

Once you have found what you need on there website . You reserve it and pay in store. The staff are always very helpful. Everything goes pretty quickly once they have sorted your order out In and out in a few minutes. There prices are very competitive too.

Absolute shocking compony made an order for next day delivery still hasn't turned up been on the phone throughout the day wondering we're or what it is is happening but yet you can't get any I formation as they don't answer there phone
Be better of going GSF or something as these at euro car parts are mongs!!! Sure there still being food fed or something abosolue joke of a compony!!!!

Ordered a rear wiper blade for my car from the internet site which showedthe Rochester branch having 1 in stock. Unfortunately when I got there the stock level was incorrect and so the assistant apologised and attempted to source one from another branch for the following day. This went missing and so the Branch Manager stepped in he sourced another one and had it delivered to my home, can’t ask more than that.

Havenot received my order

Good products, and returning an item was easy, and refund back to card issued quickly. Good prices, and delivery is good.

I have no problems with the ordering process online including the click and collect ordering. However, the shop seems to be majorly understaffed as there was a long queue and waiting time just to collect my parts which I had already paid for. On top of that, they couldn’t find the air filter I ordered so they gave me a substitute.
Customer service contacted me straight away after my feedback and apologised for the inconvenience caused. I am very impressed with their customer service on this and took my feedback seriously. You still have my trust and custom. Thank you.

I recently purchased a replacement mirror assembly for my Kuga online. Not cheap and came without replacement fixing screws which need a washer; sorting refixing was a real pain. I have replaced before and everything came with the last one.
Worryingly the replacement cap did not fit and I had to source another which popped on straightaway. I expected better

Euro parts filton just abound they ripped me off then when complaint raised with head office they promised to call back then never called back it’s over 6 months now . Very low quality products any ways price is not cheaper also . On top the customer service wow can’t believe this company still running in uk . Complaint reference number 6149245. But i know euro parts dose not care .

Absolutely appalling service from start to finish.
I ordered engine oil and filters for my car service, and the order arrived incomplete. A few days later, I was told that the diesel fuel filter was “undeliverable”, so I quite reasonably asked for a refund.
Instead of refunding me, they sent me an old, used-looking filter as a replacement. I provided photographic evidence over a WEEK ago, yet somehow they are still incapable of resolving the issue. Now they’re asking for even more details and suddenly want my registration number.
How many times do I have to explain the same problem? The item I ordered was not delivered, I asked for a refund, and instead I received something that appears to have been previously used. The complete lack of urgency, communication and basic common sense is genuinely shocking.
This has been an absolute waste of my time and money. Customer service is practically non-existent, and resolving what should be a very simple issue seems completely beyond them.
If this is how they treat customers when something goes wrong, I certainly won’t be ordering from them again. Avoid unless you enjoy chasing companies for days just to get a basic problem sorted. Vasy and mary from Customer service motto: “We’ll deal with it tomorrow” — where tomorrow apparently means sometime next year.

I returned a product to Euro Car Parts almost one month ago, and I am still waiting for my money back. The tracking confirmed they received the return weeks ago, yet the refund never appeared in my account.

I called their customer service today – waited on hold for half an hour just to speak to someone. When I finally got through, all they said was “you’ll get an email, we will process the refund” – no clear timeline, no proper explanation, just vague promises.

This is completely unacceptable. It’s my money, I followed all their return steps, return the item back promptly, and now I’m left waiting weeks with no update and endless phone queues. Their service is slow, unhelpful, and frustrating.

Tbh every time I order stuff here it's 5/5 but this time I correctly ordered my item but young girl then gave me incorrect item of the shelf ,so I at to bike back up shop .. that's just life

Great reception and quick service

Standard euro car parts experience, not unique to this branch. Awful wait times & incompetent staff. This is the last time I will be coming here, GSF, parkers & MPD are FAR better & more organised.

On 7th July, I purchased several items from Euro Car Parts, most notably engine oil that I needed for my car.

I received notification that the order would be delivered by courier and was subsequently contacted by someone named Thomas, who asked what time I wanted the delivery as he would be in the area on Saturday. As I was working that Saturday, I replied promptly explaining that I would be available on Monday and gave two options: 9am or after 4pm.

I never heard from Thomas again.

I patiently waited until 16th July, when I contacted Euro Car Parts by email to explain that I had still not received my order. Darren apologised and told me he would contact the fulfilling branch, investigate the matter and provide an update within 24 hours.

I never received that update.

I waited again until 22nd July, when I contacted Euro Car Parts through their online chat. Sean apologised and told me that he would escalate the matter to the Area Operations Manager, again saying I would receive an update within 24 hours.

I never received that update either.

On 30th July, I contacted customer services again through the chat service. This time I spoke to Keeleigh, who apologised for the delay and arranged for a second delivery to be sent. She commented that the Rotherham depot was normally reliable, which unfortunately didn't provide much reassurance after waiting weeks for my original order.

On 1st August, I received an email from Keeleigh confirming that the replacement had been dispatched through Evri, along with two tracking numbers. She asked me to update her once the items arrived.

I checked the tracking regularly throughout the week. The parcel arrived at the Evri depot but then didn't move for eight days.

Then, despite the order still not having been delivered, I received an automated email telling me that my support ticket had been resolved and closed.

This prompted me to email Euro Car Parts again on 7th August, explaining that the parcel still hadn't arrived. I received no response.

Today, 8th August, I once again had to use the online chat service. This time I spoke to Liam, who checked the tracking and said it appeared the parcel had been damaged at the Rotherham Evri depot.

His response to the situation was:

“She did send it out promptly!”

I'm sorry, but after more than three weeks of delays, can this really be considered “prompt”?

And more importantly, what difference does it make how promptly the replacement was dispatched if I never received it?

Euro Car Parts had already been aware for weeks that I was waiting for this order. The matter had already been escalated to an Area Operations Manager. Once the replacement was dispatched, I was told it should arrive within the normal delivery timeframe. When it failed to arrive, why was nobody monitoring this or following it up? Why did I have to discover that it had been sitting at the depot for eight days and then contact Euro Car Parts yet again?

The problem isn't simply that a courier appears to have damaged or lost a parcel. Things go wrong with deliveries. The problem is the complete lack of proactive customer service afterwards.

I repeatedly contacted Euro Car Parts. I was repeatedly promised updates within 24 hours. I never received those updates. A replacement was eventually arranged, that replacement apparently failed to arrive, my support ticket was then closed despite the issue not being resolved, and I once again had to chase the company myself.

I have now requested a refund and have had to purchase the required item elsewhere.

After a month of chasing an order, I will not be using Euro Car Parts again.

Price, quality, and availability of the product, friendliness of the staff on the tills, convenient opening hours

Easy, quick & reasonably priced.

Purchased battery 09/25. Good price easy order and pick up. Could not start vehicle twice in June + july2026. Breakdown service suggested battery failed to hold charge 12v. Local garage tested alternator no issues. Suggested battery not holding charge- 11.9v. Returned to Euro parts warranty valid for 3 years. Was informed by them and provided with a slip of paper to prove it that battery test was ok- battery just needed recharging! I thought the vehicle was supposed to do that! Nothing they could do. Thanks very much good bye. Here I am 3 days later with the breakdown service and a flat battery great start to our holiday. Euro parts were very unhelpful, dismissive and it’s basically your issue not there’s. Will not be using their ‘ service’ again.

Despite reserving the item online and confirmation email the items will be hold for me for 2 days. In the store i waited to be told one of my item was out of stock. Very disappointing

Top lads polite.helpful.quick.cheerful and great prices