Euro Car Parts Reviews 

I returned the item and it has been almost 2 weeks and still no refund. Followed the process online and returned the product to my local Euro Car Parts but nothing has been done correctly which has delayed ordering the correct battery. Still had no response 15 days. A quick way to return they said on the website. I don't think so, 2 weeks and they have managed to do absolutely nothing to resolve this. Never ever ever buy from Euro Part again. Worst service in the world and the year is 2026.
Ignore the reply below as they haven't done anything still and it's 10.08.26. I do mean absolutely nothing. I have also spent 45 minutes trying to get through when you call. Does anyone actually run that business?!!!!!
No is the answer, I've had to open a dispute with the credit card company because a return cannot be booked in correctly. Really unbelievable, AI can't take over quick enough when comes to customer service as this is none existent.

Amazing service from the guys in Treforest! Had everything I needed, and didn’t receive any wrong items. Very happy!

Update. 20.08.2026
Thank you to ECP for doing a replacement battery out. Big thanks to Keeleigh (HO) and Kieran (AG Branch) who got me a replacement battery.

Original
I am out in France on holiday. My people carrier battery failed (Lion brand bought from Acocks Green Birmingham branch) and i had it tested locally to confirm.
I rang ecp as it was still in warranty for 1 further week. I explained that i will not be back until the week after expiry. They said there was nothing they could do unless i bring the battery back before that date. i have had this battery checked by ecp a year ago where it was 97%. In a year it has failed.

I've used ecp since i was 18 years old and am now 55. Looks like it is time to part ways. Customer service and good will don't exist anymore. So neither will customer loyalty.

Update, August 2026 — raised from 1 star to 3.

The problem was real: the sealed replacement box I collected from the Ipswich branch contained a house brick instead of the £395 NOCO jump starter I had paid for. Someone had returned a brick and it went back on the shelf unchecked. My first complaint got no reply for 8 days.

Once it reached the escalations team it was sorted properly. Lorrenne kept me updated and a replacement was waiting for me at Ipswich, which I collected on 11 August. It is correct and working.

Three stars, not five, because it should not take three weeks and a public review to get an answer. But credit to the escalations team for putting it right.

Staff friendly and very helpful at east Kilbride branch

The main issue is the long waiting time to reach the counter. In many cases, the same staff member is responsible for serving customers at the counter as well as collecting parts from the warehouse. This causes unnecessary delays, especially during busy periods, as customers have to wait while the staff member leaves the counter to fetch parts.

It would greatly improve customer service if there were separate staff members for the counter and the warehouse, or if additional staff were available during peak hours. This would reduce waiting times and make the collection process much more efficient.

Overall, the staff are polite and helpful, but improving the staffing arrangement would significantly enhance the customer experience.

Paid for next day delivery. Arrived 8 days later

Clean and friendly, quick reliable product and service at great value.

Easy ordering online good prices and easy pickup at the local canterbury branch where the staff always greet you with a smile and hello

Ordered and collected as arranged.
Excellent service and good quality products at competitive prices!
Helpful staff, highly recommended.

Item in stock correctly identified on website collected from local store
No issues

Good service friendly staff

Thanks for yiur service

Ordered pads and discs for my car on Saturday it's now Friday and still no delivery phoned my local store as they are supposed to be delivering them to be told I'll get them when the van is passing by not delivered within 3-4working days completely unacceptable as I use my car to earn a living now resolved with them after reaching an acceptable resolution

Ordered a part said 3-4 working days so I waited 5 worming days then called, person on the phone said they delivered on the 22nd at 15:09, baring in mind I placed my order at 21:09 on the 22nd. The picture they said was “proof of delivery” was outside and was not my house. Absolute scam of a company, do not order read the reviews before hand…

Great service

Just been to the Exeter branch, how dare we buy things, basically threw the items on the counter and walked off, miserable and rude.

After a wee google search euro car parts were the cheapest and quickest delivery for the raptor paint I was after. Then the service from Sam at the Inverness branch was excellent, extremely polite and helpful. All in all a very positive transaction