The Organisation of this special Formula 1 eToro Event was perfect. Everything could happen as planend and in addition there were unexpected surprises like a visit in the Alpine box. It was uncompl... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks to the whole eToro team for the fantastic experience at the Diamond Event in Franciacorta in June. It was a great and very useful place to have a direct exchange with my account manager Daniel... See more
Not to be trusted. My and my friends experience is bad. Spreads by 2%+ , market data delays. During high volatility unable nor login nor trade. CFD overnight charges can be over 50%, when competitors... See more
Company replied
We have just opened a corporate account. This was quite complex due to the involvement of a Trust, meaning extra verification which did seem a bit endless at times. But with the guidance and helpfu... See more
Company replied
Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I used the platform for a few months…
I used the platform for a few months with no issues at all. I provided them all the documents they required for me to trade and as of today they blocked my account with no reasons at all and now have no access.
I would not recommend this company at all, use a better trusted platform.
3 June 2026
Unprompted review
Reply from eToro
Hello Manoj,
We are sorry to learn that your account was blocked following several months of successful use, particularly after you submitted the required documentation. Thank you for bringing this to our attention. Please be advised that eToro adheres to strict regulatory oversight to ensure secure and efficient operations. For further guidance on this matter, please refer to our Help Center at this link: https://help.etoro.com/s/article/what-should-i-do-if-my-account-has-been-blocked?language=en_GB.
Best regards,
Maria
Good for copy trade but expensive fees
Salam guys. eToro is just okay broker for me, nothing crazy. The best part is copy trading because I can follow big investors and make some passive income inshallah. The platform app is also very clean and safe, no scams here. But why everything must be in USD?? Every time I deposit Saudi Riyals from my card, the conversion fee takes too much money. And when you want your cash back, they charge 5 dollars flat fee every time. Spreads on gold and crypto also a bit wide. So 3 stars only. Good if you want to copy someone and forget it, but too expensive for active trading here in KSA.
31 May 2026
Unprompted review
Reply from eToro
Hello Bandar,
We are pleased that you are enjoying our copy trading feature and that you value the security and clarity of the eToro platform.
To streamline our global operations across more than 100 countries, we utilize USD as our primary transaction currency.
Regarding costs, conversion fees are determined by your geographical location, chosen payment method, and eToro Club tier. Detailed information is available on our Fees Page: https://www.etoro.com/trading/fees/conversion/. Additionally, we apply a standard $5 fee to all withdrawals to help manage the costs of international transfers.
It is also important to note that spreads are variable and fluctuate based on market conditions. While volatile instruments may experience wider spreads, eToro does not set these market spreads. We strive to provide competitive pricing for our regulated and secure services.
Thank you for your feedback, and we wish you continued success with copy trading while discovering more opportunities on our platform!
Best wishes,
Maria
Guidon Frydman Support
Guidon Frydman support and clarify all my questions regarding the procedures to Withdraw my funds sucesfully
2 June 2026
Reply from eToro
Hello there,
It is wonderful to know that Mr. Frydman helped clarify the withdrawal process for you. We are always here to assist and truly appreciate you sharing your feedback!
Cheers!
Maria
No integrity
funds and spent an entire week meticulously setting up my account, completing every step correctly and verifying my identity in full. After all of that, I was then told my account was restricted due to verification — the very thing I had just completed.
What followed was nearly two days of back-and-forth, handing over every possible proof they asked for. Two weeks passed with absolutely nothing resolved. No clear answers, no progress, just silence and incompetence.
When I had finally had enough and was ready to escalate, they refunded my money without any explanation whatsoever. Then, out of nowhere, they informed me they were closing my account. I asked for a valid reason. They responded a month later — again with no reason.
Weeks of my time. Weeks of effort. Gone. For absolutely nothing.
The support team operates like they have never read a single document in their lives. There is no accountability, no professionalism, and no respect for the customer’s time or money. This platform had the audacity to waste my time at every turn and then disappear without so much as a coherent explanation.
I will never return. If you value your time, your money, and your sanity — look elsewhere. There are far better platforms that actually want your business and know how to treat customers with basic dignity.
Avoid at all costs.
8 May 2026
Unprompted review
Reply from eToro
Hello Mubark,
We are truly sorry to learn about the frustration you encountered during the verification process and the disappointment caused by our Customer Service.
Please understand that as a financial institution subject to multiple jurisdictions, we must adhere to rigorous verification standards set by regulators to comply with anti-money laundering laws, among others, and safeguard our community.
We value your time and deeply regret that your recent experience did not meet the high standards we strive to provide.
Best regards,
Maria
Avoid.
Awful. Taken 6 weeks to transfer ISA from Tembo (because eToro didn't send on the paperwork). Then the idiots dealt with it as cash rather than as cash ISA, losing me my year's allocation. Now in a battle to get it sorted. Wish I hadn't bothered.
1 June 2026
Unprompted review
Reply from eToro
Hello Keiron,
We value the extra information you shared. Your case was escalated to the specialized teams for further assistance this past Wednesday.
Best regards,
Maria
---------------------------------------------------------------------
Hello Keiron,
We are truly sorry to learn about the difficulties you encountered during your ISA transfer and the subsequent effect on your allocation. Your feedback is invaluable to us, as it points out specific areas where our services can be enhanced.
In order to assist you further and escalate this matter, we require some additional information to verify the details of your case. We have reached out to you via Trustpilot to request your ticket number or username, and we anticipate your reply so we can move forward.
We value your patience during this process and hope for a resolution that brings you peace of mind!
Best regards,
Maria
It's become hard to trust my money to etoro for the following reason:
It has now become hard to trust my money to Etoro. For the second time today, I place an order, then the order gets frozen, I cannot access it, set a take-profit, stop loss or cancel it. And for the second time, it takes the technical and support team more than 4 hours to fix that issue. After nearly 5 hours of stress today, they fixed it by cancelling the whole order; I could have gained good money from that trade. The previous trade, I ordered an asset then I wanted to cancel that order because I saw the price of that asset moving against my forecast and it was better to invest that money in another asset. I couldn't cancel that order and my money got frozen in that order for more than 4 hours until they fixed that issue. The market moved up and down in the meantime, I could have taken other trades with that money and gained some money. A customer service supervisor contacted me after I escalated the issue the first time and she said they will do their best to prevent that from happening again. Well, it happened again today. Based on that experience, I don't see etoro as good for professional traders. It's hard to trust a platform that all of a sudden freezes your money in an order because of a glitch that takes hours to fix. Trading is about fractions of a second, imagine a glitch taking hours to fix. Imagine if you are investing a big amount and it gets frozen for hours in an order that you couldn't access, change the parameters of, or cancel. I have evidence of all the above-mentioned incidents
1 June 2026
Unprompted review
Reply from eToro
Hello there,
Since we haven't heard back regarding the username or ticket number needed for our investigation, we haven't been able to proceed with your case. To get further assistance, please provide those details to our Social Team via X or Facebook. Alternatively, you may book a call with Customer Service at https://calendly.com/etoro-customer-service.
Best regards,
Maria
----------------------------------------------------------------------
Hello there,
Thank you for sharing your experiences regarding the order issues and their effects on your trading. Your insights are invaluable as they shed light on the challenges that can occur.
In order for us to investigate this further and escalate your concerns, we kindly request additional details to verify your situation. We've reached out to you on Trustpilot for your username or relevant ticket number and look forward to your response.
Best regards,
Maria
It was bad enough that I had to pay to…
It was bad enough that I had to pay to speak to customer services. This was due to eToro blocking my account for no reason. Anyway I signed up to eToro club for £49.99 and I had 7 days to cancel. I cancelled this on the 7th day - in line with eToro cancellation policy. However eToro then tried to take money£49.99 3 days later. If that wasn’t bad enough they then attempted again 2 days later. So twice after cancelling eToro illegally tried to take £49.99. I say illegally because the subscription was cancelled and the amount not authorised. I have an outstanding complaint with the ombudsman and I have shown them these transactions also. An absolute disgrace
The usual eToro response and my response and resolution will be via the financial ombudsman who are investigating this - eToro never take responsibility for problems and I am sure will blame some technical issues as is the go to for eToro excuses
1 June 2026
Unprompted review
Reply from eToro
Hello Alan,
We appreciate you reaching out to share your experience concerning the account block and subsequent billing complications. It is regrettable that payment attempts occurred following your cancellation, particularly as you followed the established policy, and we sincerely apologize for this frustration.
Please be assured that we have escalated this situation internally for a thorough review. Your feedback is essential to us, and we hope for a resolution that aligns with your expectations.
Best regards,
Maria
eToro: Easy to Use, Supportive, and Built Around Community
I've had a very positive experience with eToro. The platform is intuitive and easy to use, making trading accessible and enjoyable. Their support has been responsive and helpful, and I particularly like the social trading features that allow users to share insights, learn from others, and engage with a wider trading community. Highly recommended.
31 May 2026
Unprompted review
Reply from eToro
Hello Sam,
We are thrilled to hear about your positive experience and are glad you find our platform's interface so intuitive! It is wonderful to know our support team has been helpful and responsive, and that our social trading features are meeting your needs. Thank you so much for your high recommendation.
All the best!
Maria
Once again I have to recommend Tom…
Once again I have to recommend Tom Williams for his great account management. He has his finger on the pulse, is a pleasure to deal with and works very hard to keep us as a happy client. Recommended
29 May 2026
Unprompted review
Reply from eToro
Hello James,
We are so grateful for your kind feedback. It's wonderful to hear that our Mr. Williams is meeting your expectations and keeping you a happy client. Thank you for your recommendation!
All the best!
Maria
Dont care abt envoirment
Dont care abt envoirment - horrific ad full of ai slop
30 May 2026
Unprompted review
Reply from eToro
Hello Tobias,
We are sorry that your experience with the ads has been disappointing, but we are grateful for your input. Your perspective is incredibly helpful as we work to better understand what our users expect and strive to build a more positive environment.
Best regards,
Maria
I use this broker and sometime had…
I use this broker and sometime had difficulties with withdrawall. This problem become more recently and im definitly not happy about it
18 May 2026
Unprompted review
Reply from eToro
Hello Al-Waleed,
We are truly sorry to hear about the recurring difficulties you have faced with your withdrawals. Your feedback is vital to us, and we appreciate you bringing these concerns to our attention.
To assist in escalating your case, please provide additional details. We have reached out on Trustpilot to request your username or ticket number; kindly check and respond there at your earliest convenience.
If you prefer, you can also book a call directly with our Customer Service team at this link: https://calendly.com/etoro-customer-service. We are here to assist you.
Best regards,
Maria
Guys everyone who is coming here to see…
Guys everyone who is coming here to see the reviews about etoro , I can tell just to know to before you throw your money away, etoro is big company of Fraud and deception and stealing people money disguised by the law; beware of these traps, they are the most dangerous in the trading field be careful , I was waiting to long t write this review, for people who have a small amount of money and they tarde in etoro then etoro stole their money, in the same time to get my revenge from you cowered of etoro By the way etoro trying hardly to delete the reviews of people I just get a email from trustpilot I hope this company stay in the side of the people
28 May 2026
Unprompted review
Reply from eToro
Hello there,
We are reaching out again as we still require your ticket number or username to look into your concerns. To help us escalate your case, please provide this information to our Social Team via Facebook or X, or alternatively, you can book a call with Customer Service at https://calendly.com/etoro-customer-service.
Best regards,
Maria
----------------------------------------------------------------------
Hello there,
As a globally trusted and respected platform serving millions of users, eToro operates under the strict supervision of multiple regulatory bodies. You can view our licenses here: https://www.etoro.com/customer-service/regulation-license/. This regulatory oversight ensures we maintain the highest standards of integrity.
We previously attempted to contact you to obtain your ticket number or username so that we could investigate and escalate your concerns. Because we did not receive a response, your previous review was flagged and removed as non-genuine. We are reaching out once more to request these details so we can properly address your case.
Best regards,
Maria
I am still waiting for my funds to be…
I am still waiting for my funds to be returned to my bank for over 1 month after etoro closed my accout,
the closed my account because the fafe scan app does not work properly
Do not ever put money into etoro
28 May 2026
Unprompted review
Reply from eToro
Hello Mr. Brickell,
Since we haven’t received your username or ticket number, we are unable to escalate your case. Please provide these details to our Social Team via X or Facebook, or arrange a consultation with Customer Service at https://calendly.com/etoro-customer-service.
Best regards,
Maria
-----------------------------------------------------------------------
Hello Mr. Brickell,
We appreciate you bringing this to our attention. We sincerely apologize for the frustration caused by the delay in receiving your funds following your account closure, as this certainly does not meet our service standards.
To ensure we can escalate your case effectively, please provide us with additional details for verification. We have already reached out via Trustpilot to request your ticket number or username; please get back to us as soon as possible so we can assist further.
Best regards,
Maria
good service
Jigal provides good service and stay in contact. I am happy with the Customer service of eToro
26 May 2026
Reply from eToro
Hello Ron,
Thank you so much for taking the time to provide your feedback! It is great to know that our Customer Service has met your expectations and that your Account Manager is offering such helpful support. We look forward to providing you with a continued 5-star experience.
All the best!
Maria
Great organization
Great organization, wonderful time.
Appointment schedule to be revised for the evening event.
Thanks Daniel Amati
13 May 2026
Reply from eToro
Hello Aldo,
We're so glad you had a wonderful time, and appreciate your feedback regarding the evening schedule.
All the best!
Maria
CopyTraders have hidden fees- but great UI and community.
I am updating this review as eToro has compensated me for the below issue. However, I hope they can improve the mechanics of their copytrader system in the future and make the consequences, in terms of fees, clearer if you keep open positions after stopping a copy.
When you stop copying an investor and choose “keep positions open,” eToro gives almost no meaningful warning about what can happen if the copied trader holds many tiny positions.
In my case, a copy portfolio worth around $1,500 turned into hundreds of fragmented manual positions, many under $2 each. Because eToro charges a flat $1 closing fee per position, some positions now effectively carry 50–60%+ closing costs. Closing an $1.50 position for a $1 fee is absurd and I inherited 100s of these tiny positions in TSM, Palantir and Nvidia etc.
This is not made remotely clear during the stop-copy process, and I strongly believe many users would never knowingly agree to this outcome.
What makes this even more upsetting is that I am investing not just for myself, but for my young son’s future as well. I work hard for this money, and seeing huge percentages effectively wiped out by a fee structure that was never properly explained feels deeply unfair.
The customer support experience has been equally disappointing. I received one support call from someone in a noisy room who barely understood the issue. My account manager twice said he would “raise it with management” or “the relevant department,” but weeks later there has been no meaningful response, no solution, and no accountability.
The whole experience has seriously damaged my trust in the platform.
Copy trading is marketed as beginner-friendly, but this particular mechanism feels incredibly misleading and potentially very costly for ordinary users.
A platform handling retail investors’ money should not rely on hidden technicalities and silence when problems arise. I will make sure I can warn as many people as possible to help others not fall prey to such greed and underhand tactics.
5 May 2026
Unprompted review
Reply from eToro
Hi Richard,
We have escalated your case to the appropriate departments following the receipt of your ticket number. Thank you for providing that information.
Best regards,
Maria
---------------------------------------------------------------------
Hi Richard,
We appreciate you sharing your experience and are sorry to hear about the challenges you have faced regarding your long-term goals. To clarify, your Portfolio allows you to easily view the value and specific details of the open positions of any Popular Investor you choose to copy.
eToro utilizes an automatic asset reallocation process when you begin copying another investor through our CopyTrader™ system. As a result, your starting investment is adjusted to proportionally reflect the portfolio of the investor you are copying.
We always encourage thorough research and wish to remind you that Copy Trading is not investment advice; as with all investments, values may fluctuate and your capital is at risk.
In order to further escalate your concerns, we have sent you a private request on Trustpilot asking for your username or ticket number. Please provide these details so we can assist you with your case.
Best regards,
Maria
The dinner organized by eToro was a…
The dinner organized by eToro was a very positive and interesting experience. I really appreciated the contribution from the guest trader, who shared useful insights and information. It was also a great opportunity to exchange views with other investors, including people with different profiles and experiences from my own. This exchange gave me new perspectives and interesting ideas for the future. I would like to thank eToro for the invitation and for the opportunity to take part in such a stimulating and well-organized event.
Thanks Juri
25 May 2026
Reply from eToro
Hello there,
We are delighted to hear that you found our dinner event to be a positive and insightful experience. It's wonderful that the guest trader's contribution and the exchange with fellow investors provided new perspectives. Your feedback is truly valued, and we are pleased to know that our efforts to facilitate meaningful community interactions are resonating with our members.
All the best!
Maria
Jigal Noto is very nice
Jigal Noto is very nice, helpful, and professional. Always friendly and willing to help with any questions. Really good experience and definitely recommended!
25 May 2026
Reply from eToro
Hello there,
We truly appreciate your kind words and are delighted to hear about your positive experience. It is wonderful to know that your Account Manager has been professional, helpful, and consistently friendly when answering your questions. Thank you for your recommendation and for sharing this feedback with us.
All the best!
Maria
Reply from eToro
Hello Jorge,
We are pleased to hear that you found eToro to be a simple, quick, and safe platform for retail investing. Thank you for sharing your feedback; we truly value it!
All the best!
Maria
Jigal clearly understood my doubts and…
Jigal clearly understood my doubts and fear towards investing in the current uncertain market. He however presented the other side of staying stagnated in fear and no longer investing. Market change and the portfolio offers protection/capital guarantee. I am very happy to have had the informed conversation. Thanks once again Jigal:)
26 May 2026
Reply from eToro
Hello Marcia,
We are thrilled to learn about the great experience you had with Jigal! It is fantastic that your discussion provided clarity on your concerns and highlighted how crucial informed investment choices are. We truly appreciate you taking the time to share your feedback.
Best wishes,
Maria
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.