The Organisation of this special Formula 1 eToro Event was perfect. Everything could happen as planend and in addition there were unexpected surprises like a visit in the Alpine box. It was uncompl... See more
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We have just opened a corporate account. This was quite complex due to the involvement of a Trust, meaning extra verification which did seem a bit endless at times. But with the guidance and helpfu... See more
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Signed up because of Money Saving Expert using their link. Site kept crashing repeatedly. Managed to eventually verify. Tried to deposit funds multiple times. It shows a screen that says “deposit succ... See more
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It was absolutely lovely experience meeting at etoro investors dinner event. And to be able to meet our account manager for the first time personally. And able to chat with them and some other investo... See more
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Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from eToro
Hello there,
It's wonderful to hear that Kayla has consistently provided you with helpful support. We truly appreciate your feedback!
Cheers!
Maria
The agent followed up on my case and…
The agent followed up on my case and solved some issues.
10 June 2026
Reply from eToro
Hello Laura,
We appreciate your feedback and are pleased that we were able to assist in resolving the issues you were facing.
Best wishes,
Maria
Giovanni very good consultant
Giovanni has been extremely clear and disposal; I appreciated a lot his service, fast and accurate.
Thanks a lot Giovanni
10 June 2026
Reply from eToro
Hello there,
We truly appreciate your positive feedback and kind words! It is wonderful to know that Giovanni provided fast, accurate, and extremely clear service while remaining fully at your disposal.
All the best!
Maria
Avoid! Run! Etoro is Terrible!
I found out that etoro portfolios are separate legal entities. So transferring money between isa account to a normal shares & stocks account takes many working days. The user interface is bad, the time delay for depositing and removing money is worse. Fees are high! Do not recommend them!
There are many other providers that provide better service! Avoid Etoro at all cost!
9 June 2026
Unprompted review
Reply from eToro
Hello Liam,
Thank you for sharing your experience with eToro; we value your feedback.
To help clarify the process, the timeframe for an ISA transfer depends on the specific type of ISA you are moving to eToro. Moving your tax-free status securely from a previous provider is a standard industry procedure that requires some time:
- Cash ISAs: These transfers usually take between 1 and 3 weeks (up to 15 working days).
- Stocks & Shares and Managed ISAs: These typically require 2 to 4 weeks (up to 30 calendar days). This is because your current provider needs to liquidate your investments into cash before the funds can be transferred.
We sincerely regret that your user experience did not meet your expectations, and we invite you to share any suggestions for future enhancements through this form: rb.gy/43s4tw.
We are sorry to hear that our fee structure does not align with your expectations. However, our primary commitment is to provide a regulated and secure investment environment while maintaining a competitive fee structure.
If you need help with your deposits or withdrawals, our team is here to support you. You can reach out to us through the following channels:
- Visit our Customer Service page: https://www.etoro.com/customer-service/
- Book a call with a representative: https://calendly.com/etoro-customer-service
Best regards,
Maria
UpdateCase: 08909453 - Important Information Regarding your Account [ ref:!00D240d2qa.!500dV0QDVBu:ref ]
Update
Case: 08909453 - Important Information Regarding your Account [ ref:!00D240d2qa.!500dV0QDVBu:ref ]
Promised my funds would be released on the 5th as my account was closed.
Funds have still not been released, the Fca cant help because its btc which etoro know.
I have started going down the path of legal action, absolutely appalled by the way they deal with everything.
Im dealing with Liza who keeps saying she has escalated everything, but it doesnt make sense as the account was due to be closed the 5th after a 3 day closure process.
Im still waiting for my funds.
5 June 2026
Unprompted review
Reply from eToro
Hello there,
We appreciate you providing your ticket number and sharing this important feedback regarding the challenges you have faced with your account and the release of your funds. Please be assured that we have escalated this matter internally to ensure it receives the appropriate attention. We recognize the frustration and urgency of your situation, and we truly value your patience as we work toward a resolution for you. Your experience is important to us.
Best regards,
Maria
Great app to invest
Etoro managers are very supporting. They help you through all questions and guide you so that you can make the best of your investments.
They also organice social events so we can exchange information amongst investors and participate in informative and educative sessions.
Totally happy
1 June 2026
Reply from eToro
Hello there,
Thank you for your kind feedback regarding our app. We are delighted to know that you have had such a positive experience with our managers and the support they provide.
It is also great to hear that our social events have offered you meaningful chances to learn and exchange information. We look forward to providing you with a continued 5-star experience at eToro.
Cheers!
Maria
Trusted
Trusted, but not top-tier. I have been a member of eToro since 2012 because of its social trading feature, it's one of the oldest brokers I have used. I learned a lot here, and I am thankful for the role it played in my journey to becoming a better trader.
Deposits and withdrawals are not very convenient for me from Malaysia, I was able to use PayPal and card payments in the past, but now I am limited to wire transfers. The trading conditions are not very convincing. It's commission-free, but the spreads have plenty of room for improvement, and it does not offer overnight trading. Overall, I consider it an average broker for CFDs and stocks.
25 December 2025
Unprompted review
Reply from eToro
Hello Alwin,
It's wonderful to hear about your journey with us since 2012 and how our social trading feature has enhanced your experience. We value your insights on the convenience of deposits and withdrawals from Malaysia, as well as your feedback on trading conditions.
Your thoughts on payment options and spreads are greatly appreciated. If you have any suggestions for future enhancements, please share them via this form: rb.gy/43s4tw. We’re thankful to have you in our community and look forward to supporting your trading endeavors!
Best wishes,
Maria
Put £500 into SPX500 and the shared…
Put £500 into SPX500 and the shared jumped up massively, work up to a notification saying I was £250 up, looked on thr app and they had liquidated my shares put the money back in my wallet and I never got the £250, moved over to Hargreaves Lansdown now
7 June 2026
Unprompted review
Reply from eToro
Hello Carla,
We appreciate the additional details you provided. Your case has been referred to our specialist teams for further assistance.
Best regards,
Maria
--------------------------------------------------------------------
Hello Carla,
We regret to learn about the issues you encountered with your SPX500 investment and the unforeseen liquidation of your shares. Your experience is important to us, and we intend to escalate this matter so our teams can investigate the circumstances surrounding your account and funds.
To provide assistance and maintain transparency, we kindly ask for further details to verify your experience. We have sent a private request via Trustpilot for your ticket number or username. Please contact us at your earliest convenience.
Best regards,
Maria
Platinum Member locked out for a week - technical support very slow
I am a Platinum Club member on eToro and have been completely locked out of the iPad app for over a week due to a critical authentication bug (the screen goes completely blank/white when attempting to log in).
This lack of platform reliability is completely unacceptable
NOTE: The issue started when trying to search for symbols within the search bar of the app and a white blank screen would appear, tried to delete the app, reinstall it and then couldn't log in anymore
1 June 2026
Unprompted review
Reply from eToro
Hello Jo,
We sincerely apologize for the inconvenience caused by your prolonged account access issues. As a Platinum Club member, your experience is very important to us, and we appreciate you highlighting this authentication concern.
Using the ticket number provided in your review, we have escalated your case to our specialized teams for further assistance and investigation.
While we work toward a resolution, we recommend checking our troubleshooting guide available here: https://help.etoro.com/s/article/How-can-I-solve-a-technical-issue-on-eToro?language=en_GB. If the issue continues, you may want to use our web platform as a temporary alternative.
Best regards,
Maria
UI reliability is 0
UI reliability is 0, closing multiple positions with the ui showing high enough profit to not fear any millisecond change but somehow every single time the profit was chopped or in the red, those were unleveraged positions mind you,
Between the hidden fees and and their scummy trade UI, I can confidently say that they are the worst around
5 June 2026
Unprompted review
Reply from eToro
Hello Simone,
We haven't heard back from you regarding our request for your username or ticket number. Since we require this information to escalate and investigate your case, please provide these details to our Social Team via X or Facebook.
You may also use this link to book a call with our Customer Service team: https://calendly.com/etoro-customer-service.
Best regards,
Maria
------------------------------------------------------------------
Hello Simone,
We are sorry to hear about the difficulties you encountered with our app’s interface and the management of your positions. To allow us to investigate this further and escalate your concerns, please provide additional details. We have reached out on Trustpilot to request your username or ticket number; we look forward to your prompt reply there.
Regarding your concerns about costs, please be assured that eToro does not have hidden fees. For complete transparency, you can always review our latest rates on our Fees Page: https://www.etoro.com/trading/fees/.
We appreciate you sharing your feedback and hope for the opportunity to restore your confidence in our platform.
Best regards,
Maria
Reply from eToro
Hello Salvatore,
It means a lot to us that you consider our service reliable, professional, and easy to use. We truly appreciate your continued loyalty!
All the best!
Maria
Unfortunally in Estonia there is not…
Unfortunally in Estonia there is not possible to buy crypto with my portfolio anymore. Still holding
5 June 2026
Unprompted review
Reply from eToro
Hello Siim,
Thank you for sharing your experience! It's great to see you're still holding onto your portfolio. We understand the limitations can be frustrating. Should you wish to provide further details regarding this matter, please contact our support team at https://www.etoro.com/customer-service/. We are here to assist you!
Best wishes,
Maria
Prompt response
Varun Sehgalnis my account manager and I did report a problem that I was facing in the App. I received a call immediately and he did make sure to follow up later to ensure that my issue is resolved.
5 June 2026
Reply from eToro
Hello Ravi,
Thank you for sharing your positive feedback! We are delighted that your Account Manager was able to help resolve your app issue both quickly and efficiently.
Cheers!
Maria
Networking was good
Networking was good, information and presentations from Blackrock was interesting.
21 May 2026
Reply from eToro
Hello Fabrizio,
Thank you for sharing your experience with us; we are delighted that the presentations and networking opportunities were enjoyable for you.
Best wishes,
Maria
i love using eToro
i love using eToro to check stocks and invest into stocks also thankyou to Vlad T from eToro who helped me yesterday to gain access again after i lost my number and i had stocks i put money into he went above and beyond to help access so i can continue checking on my stocks.
3 June 2026
Unprompted review
Reply from eToro
Hello Dylan,
We are delighted to hear about your positive experience investing with us! Helping you restore access to your account was our pleasure, and we sincerely appreciate you taking the time to share such kind words with our team.
All the best!
Maria
Using an AI advert so blatantly
Using an AI advert so blatantly, use real humans and pay real artists. Disgusting
4 June 2026
Unprompted review
Reply from eToro
Hello Megan,
Thank you for sharing your feelings, and we hope to create a more positive experience moving forward!
All the best!
Maria
Nada funciona bien
Nada funciona bien, hacer login da errores y pide mas verificaciones con codigos que no llegan, un desastre.
3 June 2026
Unprompted review
Reply from eToro
Hola Pablo,
Lamentamos los inconvenientes que está experimentando para iniciar sesión. Para ayudarle a resolver esto, le solicitamos amablemente que revise los pasos de solución de problemas proporcionados en nuestra página de ayuda: https://help.etoro.com/s/article/why-can-t-i-log-in?language=es.
Si necesita asistencia adicional, puede ponerse en contacto con nosotros a través de los siguientes métodos:
Enviar un ticket: Visite el Centro de Atención al Cliente y seleccione "¿Problemas para iniciar sesión?" para abrir una solicitud de soporte.
Nuestro equipo especializado está a su entera disposición para ayudarle a recuperar el acceso a su cuenta.
Atentamente,
María
I used the platform for a few months…
I used the platform for a few months with no issues at all. I provided them all the documents they required for me to trade and as of today they blocked my account with no reasons at all and now have no access.
I would not recommend this company at all, use a better trusted platform.
3 June 2026
Unprompted review
Reply from eToro
Hello Manoj,
We are sorry to learn that your account was blocked following several months of successful use, particularly after you submitted the required documentation. Thank you for bringing this to our attention. Please be advised that eToro adheres to strict regulatory oversight to ensure secure and efficient operations. For further guidance on this matter, please refer to our Help Center at this link: https://help.etoro.com/s/article/what-should-i-do-if-my-account-has-been-blocked?language=en_GB.
Best regards,
Maria
Good for copy trade but expensive fees
Salam guys. eToro is just okay broker for me, nothing crazy. The best part is copy trading because I can follow big investors and make some passive income inshallah. The platform app is also very clean and safe, no scams here. But why everything must be in USD?? Every time I deposit Saudi Riyals from my card, the conversion fee takes too much money. And when you want your cash back, they charge 5 dollars flat fee every time. Spreads on gold and crypto also a bit wide. So 3 stars only. Good if you want to copy someone and forget it, but too expensive for active trading here in KSA.
31 May 2026
Unprompted review
Reply from eToro
Hello Bandar,
We are pleased that you are enjoying our copy trading feature and that you value the security and clarity of the eToro platform.
To streamline our global operations across more than 100 countries, we utilize USD as our primary transaction currency.
Regarding costs, conversion fees are determined by your geographical location, chosen payment method, and eToro Club tier. Detailed information is available on our Fees Page: https://www.etoro.com/trading/fees/conversion/. Additionally, we apply a standard $5 fee to all withdrawals to help manage the costs of international transfers.
It is also important to note that spreads are variable and fluctuate based on market conditions. While volatile instruments may experience wider spreads, eToro does not set these market spreads. We strive to provide competitive pricing for our regulated and secure services.
Thank you for your feedback, and we wish you continued success with copy trading while discovering more opportunities on our platform!
Best wishes,
Maria
Guidon Frydman Support
Guidon Frydman support and clarify all my questions regarding the procedures to Withdraw my funds sucesfully
2 June 2026
Reply from eToro
Hello there,
It is wonderful to know that Mr. Frydman helped clarify the withdrawal process for you. We are always here to assist and truly appreciate you sharing your feedback!
Cheers!
Maria
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