eToro promotes their services with a bonus program. When you deposit enough money you should receive up to $500 worth of stocks/cryptos. In reality you are never going to receive these. After all is s... See more
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Dov Schonkopf was knowledgeable & if he didn't have an answer, followed up with one. Gave advice & second opinions or for me to look at something from a different angle.
The Organisation of this special Formula 1 eToro Event was perfect. Everything could happen as planend and in addition there were unexpected surprises like a visit in the Alpine box. It was uncompl... See more
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We have just opened a corporate account. This was quite complex due to the involvement of a Trust, meaning extra verification which did seem a bit endless at times. But with the guidance and helpfu... See more
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Company details
About eToro
Written by the company
Some FAQs
About Account Verification
Verification in eToro will take approximately up to 5 business days if all the required documents are submitted.
During this time our teams will be going over the details and documents that have been submitted to make sure we verify your account according to the latest regulatory requirements.
Should we require any further information, we will be sending you an email to the registered email address with the required additions. These might include any issues with the documents submitted like a lack of details, or a problem with the eligibility of the document.
These are regulatory obligations from eToro as a regulated financial institution.
On Deposits at eToro
Deposits on eToro are divided into instant payment methods and ones that might take longer like a Bank Transfer.
Instant payments like Credit Card, e-wallets and others will appear immediately on your eToro account.
Other methods might take several business days to arrive depending on the payment provider chosen. When sending a Bank Transfer, please make sure to take the bank details from the eToro platform according to the chosen currency.
It is of the utmost importance to include the unique Transaction ID to allow eToro to efficiently recognize the transfer and credit your investing account.
Caution - 3rd party payments are prohibited. eToro will ONLY accept payments done from a method of payment under the eToro account owner’s name.
Business Accounts - Business related funds should ONLY be sent once a Corporate Account is established. Please contact our customer service teams here: https://www.etoro.com/customer-service/ for guidance on opening a Corporate Account BEFORE depositing.
Key points on Withdrawals at eToro
Withdrawals at eToro have a flat fee of $5 USD. *Except in the USA where we do NOT charge a withdrawal fee.
A withdrawal in eToro has 2 stages. Once received, the request to withdraw will be processed by our teams within 2 business days.
Following the processing, a withdrawal will take an additional 3-8 business days until the funds arrive to the used method of payment.
It is important to note that this time period depends entirely on the payment service provider.
Emails will be sent at both stages confirming the request was received, that the withdrawal has been processed and to which method of payment it was withdrawn.
If for any reason, the withdrawal is not processed, we will send an email with all the details. Users can track the status of their withdrawals here: https://www.etoro.com/portfolio/history/cashflows
Our customer service team is available via https://www.etoro.com/customer-service/ to assist should there be any issue that might arise.
Exploring eToro's Virtual Account
eToro provides all registered users with a Virtual account that perfectly imitates the real account with an initial amount of $100,000 to trial the platform without risking users’ own funds.
This is a safe environment to learn all about the platform and its unique features like CopyTrading, Smart Portfolios and more.
All about Trading/Market Disruptions
Trading disruptions are situations in which markets cease to function regularly, usually defined by fast and extensive movements in the market. There is no one specific reason for this - they can derive from unusual trading (such as a crash or a pump) or physical threats to the stock market.
No matter what the case is, trading disruptions are a result of the unusual conditions in the market, which can cause panic and disruptions to trading.
Why you might not be able to open or close a position during a market disruption
- Lack of liquidity, or inability to receive pricing from our liquidity providers
- A stock might be halted by the exchange
- Inability to open SELL positions due to an asset being “unborrowable”
- An unborrowable asset is an asset that won’t be lent out to short-sellers, which might happen when there is no one willing to lend out the asset.
- Extreme volatility on different asset types.
On eToro, the SELL side is not available when the asset is unborrowable.
To know more on the difference between SELL and closing a position on eToro, go here: https://www.etoro.com/trading/buy-sell-and-close-position/
In general, when an asset is not available during halting periods, set order rates that are triggered (Stop Loss, Take Profit) during the halt will be executed on the next available executable rate when trading resumes.
If you cannot find an answer to your question here, our Help Center may have all the answers you need: https://www.etoro.com/customer-service/help/
With more than 25 million users from over 140 countries and more than 3000 financial instruments including stocks, commodities, crypto, indices, and ETFs, eToro continues to revolutionize online investing.
Contact info
London, United Kingdom
- https://www.etoro.com/customer-service/
- www.etoro.com
You should know
4.1
Great
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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eToro: Easy to Use, Supportive, and Built Around Community
I've had a very positive experience with eToro. The platform is intuitive and easy to use, making trading accessible and enjoyable. Their support has been responsive and helpful, and I particularly like the social trading features that allow users to share insights, learn from others, and engage with a wider trading community. Highly recommended.
31 May 2026
Unprompted review
Reply from eToro
Hello Sam,
We are thrilled to hear about your positive experience and are glad you find our platform's interface so intuitive! It is wonderful to know our support team has been helpful and responsive, and that our social trading features are meeting your needs. Thank you so much for your high recommendation.
All the best!
Maria
Once again I have to recommend Tom…
Once again I have to recommend Tom Williams for his great account management. He has his finger on the pulse, is a pleasure to deal with and works very hard to keep us as a happy client. Recommended
29 May 2026
Unprompted review
Reply from eToro
Hello James,
We are so grateful for your kind feedback. It's wonderful to hear that our Mr. Williams is meeting your expectations and keeping you a happy client. Thank you for your recommendation!
All the best!
Maria
Dont care abt envoirment
Dont care abt envoirment - horrific ad full of ai slop
30 May 2026
Unprompted review
Reply from eToro
Hello Tobias,
We are sorry that your experience with the ads has been disappointing, but we are grateful for your input. Your perspective is incredibly helpful as we work to better understand what our users expect and strive to build a more positive environment.
Best regards,
Maria
I use this broker and sometime had…
I use this broker and sometime had difficulties with withdrawall. This problem become more recently and im definitly not happy about it
18 May 2026
Unprompted review
Reply from eToro
Hello Al-Waleed,
We are truly sorry to hear about the recurring difficulties you have faced with your withdrawals. Your feedback is vital to us, and we appreciate you bringing these concerns to our attention.
To assist in escalating your case, please provide additional details. We have reached out on Trustpilot to request your username or ticket number; kindly check and respond there at your earliest convenience.
If you prefer, you can also book a call directly with our Customer Service team at this link: https://calendly.com/etoro-customer-service. We are here to assist you.
Best regards,
Maria
Guys everyone who is coming here to see…
Guys everyone who is coming here to see the reviews about etoro , I can tell just to know to before you throw your money away, etoro is big company of Fraud and deception and stealing people money disguised by the law; beware of these traps, they are the most dangerous in the trading field be careful , I was waiting to long t write this review, for people who have a small amount of money and they tarde in etoro then etoro stole their money, in the same time to get my revenge from you cowered of etoro By the way etoro trying hardly to delete the reviews of people I just get a email from trustpilot I hope this company stay in the side of the people
28 May 2026
Unprompted review
Reply from eToro
Hello there,
We are reaching out again as we still require your ticket number or username to look into your concerns. To help us escalate your case, please provide this information to our Social Team via Facebook or X, or alternatively, you can book a call with Customer Service at https://calendly.com/etoro-customer-service.
Best regards,
Maria
----------------------------------------------------------------------
Hello there,
As a globally trusted and respected platform serving millions of users, eToro operates under the strict supervision of multiple regulatory bodies. You can view our licenses here: https://www.etoro.com/customer-service/regulation-license/. This regulatory oversight ensures we maintain the highest standards of integrity.
We previously attempted to contact you to obtain your ticket number or username so that we could investigate and escalate your concerns. Because we did not receive a response, your previous review was flagged and removed as non-genuine. We are reaching out once more to request these details so we can properly address your case.
Best regards,
Maria
I am still waiting for my funds to be…
I am still waiting for my funds to be returned to my bank for over 1 month after etoro closed my accout,
the closed my account because the fafe scan app does not work properly
Do not ever put money into etoro
28 May 2026
Unprompted review
Reply from eToro
Hello Mr. Brickell,
Since we haven’t received your username or ticket number, we are unable to escalate your case. Please provide these details to our Social Team via X or Facebook, or arrange a consultation with Customer Service at https://calendly.com/etoro-customer-service.
Best regards,
Maria
-----------------------------------------------------------------------
Hello Mr. Brickell,
We appreciate you bringing this to our attention. We sincerely apologize for the frustration caused by the delay in receiving your funds following your account closure, as this certainly does not meet our service standards.
To ensure we can escalate your case effectively, please provide us with additional details for verification. We have already reached out via Trustpilot to request your ticket number or username; please get back to us as soon as possible so we can assist further.
Best regards,
Maria
good service
Jigal provides good service and stay in contact. I am happy with the Customer service of eToro
26 May 2026
Reply from eToro
Hello Ron,
Thank you so much for taking the time to provide your feedback! It is great to know that our Customer Service has met your expectations and that your Account Manager is offering such helpful support. We look forward to providing you with a continued 5-star experience.
All the best!
Maria
Great organization
Great organization, wonderful time.
Appointment schedule to be revised for the evening event.
Thanks Daniel Amati
13 May 2026
Reply from eToro
Hello Aldo,
We're so glad you had a wonderful time, and appreciate your feedback regarding the evening schedule.
All the best!
Maria
CopyTraders have hidden fees- but great UI and community.
I am updating this review as eToro has compensated me for the below issue. However, I hope they can improve the mechanics of their copytrader system in the future and make the consequences, in terms of fees, clearer if you keep open positions after stopping a copy.
When you stop copying an investor and choose “keep positions open,” eToro gives almost no meaningful warning about what can happen if the copied trader holds many tiny positions.
In my case, a copy portfolio worth around $1,500 turned into hundreds of fragmented manual positions, many under $2 each. Because eToro charges a flat $1 closing fee per position, some positions now effectively carry 50–60%+ closing costs. Closing an $1.50 position for a $1 fee is absurd and I inherited 100s of these tiny positions in TSM, Palantir and Nvidia etc.
This is not made remotely clear during the stop-copy process, and I strongly believe many users would never knowingly agree to this outcome.
What makes this even more upsetting is that I am investing not just for myself, but for my young son’s future as well. I work hard for this money, and seeing huge percentages effectively wiped out by a fee structure that was never properly explained feels deeply unfair.
The customer support experience has been equally disappointing. I received one support call from someone in a noisy room who barely understood the issue. My account manager twice said he would “raise it with management” or “the relevant department,” but weeks later there has been no meaningful response, no solution, and no accountability.
The whole experience has seriously damaged my trust in the platform.
Copy trading is marketed as beginner-friendly, but this particular mechanism feels incredibly misleading and potentially very costly for ordinary users.
A platform handling retail investors’ money should not rely on hidden technicalities and silence when problems arise. I will make sure I can warn as many people as possible to help others not fall prey to such greed and underhand tactics.
5 May 2026
Unprompted review
Reply from eToro
Hi Richard,
We have escalated your case to the appropriate departments following the receipt of your ticket number. Thank you for providing that information.
Best regards,
Maria
---------------------------------------------------------------------
Hi Richard,
We appreciate you sharing your experience and are sorry to hear about the challenges you have faced regarding your long-term goals. To clarify, your Portfolio allows you to easily view the value and specific details of the open positions of any Popular Investor you choose to copy.
eToro utilizes an automatic asset reallocation process when you begin copying another investor through our CopyTrader™ system. As a result, your starting investment is adjusted to proportionally reflect the portfolio of the investor you are copying.
We always encourage thorough research and wish to remind you that Copy Trading is not investment advice; as with all investments, values may fluctuate and your capital is at risk.
In order to further escalate your concerns, we have sent you a private request on Trustpilot asking for your username or ticket number. Please provide these details so we can assist you with your case.
Best regards,
Maria
The dinner organized by eToro was a…
The dinner organized by eToro was a very positive and interesting experience. I really appreciated the contribution from the guest trader, who shared useful insights and information. It was also a great opportunity to exchange views with other investors, including people with different profiles and experiences from my own. This exchange gave me new perspectives and interesting ideas for the future. I would like to thank eToro for the invitation and for the opportunity to take part in such a stimulating and well-organized event.
Thanks Juri
25 May 2026
Reply from eToro
Hello there,
We are delighted to hear that you found our dinner event to be a positive and insightful experience. It's wonderful that the guest trader's contribution and the exchange with fellow investors provided new perspectives. Your feedback is truly valued, and we are pleased to know that our efforts to facilitate meaningful community interactions are resonating with our members.
All the best!
Maria
Jigal Noto is very nice
Jigal Noto is very nice, helpful, and professional. Always friendly and willing to help with any questions. Really good experience and definitely recommended!
25 May 2026
Reply from eToro
Hello there,
We truly appreciate your kind words and are delighted to hear about your positive experience. It is wonderful to know that your Account Manager has been professional, helpful, and consistently friendly when answering your questions. Thank you for your recommendation and for sharing this feedback with us.
All the best!
Maria
Reply from eToro
Hello Jorge,
We are pleased to hear that you found eToro to be a simple, quick, and safe platform for retail investing. Thank you for sharing your feedback; we truly value it!
All the best!
Maria
Jigal clearly understood my doubts and…
Jigal clearly understood my doubts and fear towards investing in the current uncertain market. He however presented the other side of staying stagnated in fear and no longer investing. Market change and the portfolio offers protection/capital guarantee. I am very happy to have had the informed conversation. Thanks once again Jigal:)
26 May 2026
Reply from eToro
Hello Marcia,
We are thrilled to learn about the great experience you had with Jigal! It is fantastic that your discussion provided clarity on your concerns and highlighted how crucial informed investment choices are. We truly appreciate you taking the time to share your feedback.
Best wishes,
Maria
Professional, personal, and genuinely Helpful.
Jigal has been a huge help to me. Always professional, patient, and easy to talk to. He really takes the time to help and explain things properly, and I genuinely appreciate the personal approach. Feels less like talking to a company and more like talking to someone who actually cares.
26 May 2026
Reply from eToro
Hello Thomas,
We are delighted to hear about the positive experience with your Account Manager. It is truly heartening to know that you feel genuinely supported and valued. We are grateful for your feedback, as providing this level of dedicated service to our clients is our top priority.
All the best!
Maria
Very satisfied with my experience with…
Very satisfied with my experience with eToro.
My account manager Jigal is always easy to reach, thinks along proactively, and provides clear explanations. Professional guidance and fast support. A very pleasant experience working together!
26 May 2026
Reply from eToro
Hello Selwyn,
We truly appreciate your kind feedback. It is great to hear that your Account Manager, Jigal, offers proactive support and clear explanations. We hope you continue to enjoy a successful partnership with us.
All the best!
Maria
Daniel Amati
Love people caring, support and availability!! Great service overall and great results so far!
25 May 2026
Reply from eToro
Hello Giovanni,
Thank you for your feedback! It is wonderful to know that you value our team's availability and support. We are delighted that you are enjoying the overall service and achieving such great results. Wishing you continued success and satisfaction ahead!
Cheers!
Maria
great example of customer management
Hello,
The event was very well organized by the entire Toro staff, providing an excellent welcome.
It was a great opportunity to meet and interact with Toro investors and our personal advisor, showcasing a great example of customer management.
Thanks
25 May 2026
Reply from eToro
Hello Simone,
We are thrilled that you had a positive experience at the event! It was a pleasure having you connect with our team and fellow investors, and we truly value the feedback you shared with us.
All the best!
Maria
Reply from eToro
Hello Carlo,
We appreciate your 5-star review! It is great to hear that you had a wonderful time at our event!
Cheers!
Maria
Wonderful experience
It was an exceptional experience, much appreciated. I'm happy to have been able to meet other investors, and to do so during a major sporting event with first-rate treatment was fantastic. As always, Daniel Amati, who advises me, was available and present.
25 May 2026
Reply from eToro
Hello Danilo,
We are delighted that you had such a wonderful time at the event! It is great to know that you valued the first-class treatment and enjoyed the opportunity to connect with fellow investors. We truly appreciate you sharing this positive feedback with us.
All the best!
Maria
Quick reaction with the Ai bot.
25 May 2026
Reply from eToro
Hello Darren,
It's great to hear that you enjoyed the AI bot's quick response. We appreciate your feedback!
Cheers!
Maria
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