Beautiful necklace just a bit smaller than anticipated for the cost. Bought for mom's 70th birthday with all her loved ones birth stones.
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Company details
Written by the company
Fully Customizable Premium Jewelry and Wedding Bands
Contact info
19 West 34th Street Suite 1018, 10001, New York, United States
- +1 (833) 946 44 22
- service@eternate.com
- www.eternate.com
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Replied to 12% of negative reviews
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The product is amazing
The product is amazing . Customer service was great as well. I will definitely recommend
My ring turned out exactly how I wanted!
My ring turned out exactly how I wanted!
Disappointed
I purchased this ring in solid gold on my first Mother’s Day as a mom. I put so much time into selecting the ring I wanted, looking across many websites and stores in person. When I received it I was happy with the look of it, however I found it irritated the fingers it was next to because of the rough edges but figured if I left it on they would eventually callous and stop being irritated. It took months but eventually that did happen. After 6 months of wear a stone fell out, I didn’t see it happen so the stone is lost. Although customer service was kind they said this is normal wear and tear and therefore repair would be $150. I’d rather put that money towards a piece of jewelry I have faith with last longer than 6 months than repair it every 6 months. I knew this was a risk ordering from a brand I was less familiar with and I would not do it again. It’s quite disappointing, the point of buying a solid gold piece is that it will last.
My Fist Online Jewelry Order..
It was my first time ordering jewelry online so I was a little nervous of what might show up.
It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.
I absolutely love it and planning out my next order. Maybe a family necklace.
The ring itself is beautiful and was…
The ring itself is beautiful and was delivered in good time. Unfortunately, I don't know my priper ring size, so the ring is much smaller than I thought it would be and just barely fits my pinky. I don't want to send it back, that's too much trouble, but I wish the ring was larger (band and gem size).
For now a small, beautiful reminder of my two boys and I.
Thank You.
Love the necklace!
The necklace is so beautiful and a perfect gift for my mother in law. Great quality and great shopping experience.
I received the ring for my birthday and…
I received the ring for my birthday and I love it so much. Wonderful quality and really stunning!
Excellent customer service and product
I ordered a ring for myself and a customizable one for my husband. I absolutely love my ring! Unfortunately, I ordered my husband‘s ring in the wrong size. When we received it and I realize this, I emailed the company and told them I had mistakenly ordered the wrong size. Since it was my fault, I was very surprised when they told me that it could be exchanged and they sent me a shipping label for me to return it. Excellent customer service and product!
Faulty Jewelry- Terrible Customer Service
Terrible customer service. Received a faulty piece of jewelry (no claw clip on one side) and the company would not replace the item because my complaint fell outside their 30 day window. This was a Christmas gift that was ordered well ahead of the day it was actually opened. I do not recommend purchasing from a company with such a low moral compass.
Poor Quality Control
I ordered an engagement ring with a hidden halo. When the ring arrived, the white gold looked tarnished, and two stones were missing from the halo. It took a week to receive an email response regarding an exchange. The replacement ring they sent was also faulty, missing a stone on the halo again, as well as a bit of fiber stuck under one of the prongs of the main stone. Tired of the poor quality, I asked for a refund, but they are refusing because I have already made an exchange and will only offer another exchange. I refuse to accept another poor-quality product and want a refund, but they have gone radio silent on the matter.
I absolutely loved the 4-stone…
I absolutely loved the 4-stone birthstone ring I purchased!! Looked exactly the way it did online and I'll be getting 3 more so that everyone in my friend group has one!
It’s pretty, but extremely delicate
Love the ring! It’s beautiful and sparkly. It’s dainty, but already bent after wearing for only one week.
User friendly process.
User friendly process.
Although the stones are a bit smaller than expected the ring is still lovely. My granddaughter was delighted.
Amazing, smaller box please
Everything was great, I jus wish that the box for the engagement ring was a little smaller
Promise ring
I bought it for my daughter for Valentine’s Day. I hope it fits but it looks so pretty!
Straightforward shopping process.
Straightforward shopping process.
Bought a necklace in 14k white gold…
Bought a necklace in 14k white gold with 3 birthstones. It’s beautiful. It was better than what you see in a fine jewelry store. My wife loves it.
The look on my Daughters face
The look on my Daughters face. I bought the birthstone of granddaughters birth month .she was 19 and was going to do social work to help help women and children. She was killed on November the 7th by a 82 year old woman . The woman didn't see Josie on her motorcycle. The lord received a total angel. December 28th was my Daughter's 50th Birthday. Not a birthday i would have ever imagined for her. I'm not a rich person. So thank you for a beautiful ring. We were just able to give her the ring last night.
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