EternateReviews 

1,033
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 302 reviews, reviewers had a great experience with this company. Customers are consistently impressed with the quality of the products, often finding them beautiful, delicate, and exceeding expectations. Many appreciate the ease of ordering and the ability to customize items, with the sizing often being accurate. The delivery service is frequently praised for being fast and arriving earlier than anticipated, even for custom-made pieces. However, some customers also noted issues with customer service, mentioning slow replies or conflicting information from different agents. A few people experienced problems with product quality, such as items arriving unfinished, tarnishing quickly, or stones falling out after a short period. There were also instances of incorrect birthstones being used or items arriving late with no shipping updates.

What people talk about most

Product

People report positive experiences with product quality, often praising the beauty, quality, and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the high quality and... See more

Order

Clients share positive opinions on order, with many expressing satisfaction with the ease of online ordering... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers praising the helpfulness, quick... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful necklace just a bit smaller than anticipated for the cost. Bought for mom's 70th birthday with all her loved ones birth stones.

Rated 4 out of 5 stars

Beautiful ring- first time ever buying jewelry online. Sizing was accurate (used size chart and measurements). 4 out of 5 because ring is much more delicate in person than described. Very beautiful an... See more

Rated 5 out of 5 stars

It was my first time ordering jewelry online so I was a little nervous of what might show up. It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.... See more

Rated 5 out of 5 stars

Everyone at customer service was great with communication- Cornelia, Hazel, Mike, Iris, and Barbara- thank you!!!! There was a delivery issue and it was handled quickly and each of them were very ni... See more


Company details

  1. Jewelry Store
  2. Costume Jewelry Shop
  3. Jeweler
  4. Jewellery Manufacturer

Written by the company

Fully Customizable Premium Jewelry and Wedding Bands


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(1,033)

269 reviews in the last 12 months

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Rated 1 out of 5 stars

Disappointed

I purchased this ring in solid gold on my first Mother’s Day as a mom. I put so much time into selecting the ring I wanted, looking across many websites and stores in person. When I received it I was happy with the look of it, however I found it irritated the fingers it was next to because of the rough edges but figured if I left it on they would eventually callous and stop being irritated. It took months but eventually that did happen. After 6 months of wear a stone fell out, I didn’t see it happen so the stone is lost. Although customer service was kind they said this is normal wear and tear and therefore repair would be $150. I’d rather put that money towards a piece of jewelry I have faith with last longer than 6 months than repair it every 6 months. I knew this was a risk ordering from a brand I was less familiar with and I would not do it again. It’s quite disappointing, the point of buying a solid gold piece is that it will last.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

My Fist Online Jewelry Order..

It was my first time ordering jewelry online so I was a little nervous of what might show up.

It was a pleasant surprise when I opened the box to unveil my lovely stacker emerald white gold ring.

I absolutely love it and planning out my next order. Maybe a family necklace.

28 January 2026
Unprompted review
Rated 3 out of 5 stars

The ring itself is beautiful and was…

The ring itself is beautiful and was delivered in good time. Unfortunately, I don't know my priper ring size, so the ring is much smaller than I thought it would be and just barely fits my pinky. I don't want to send it back, that's too much trouble, but I wish the ring was larger (band and gem size).

For now a small, beautiful reminder of my two boys and I.

Thank You.

5 February 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and product

I ordered a ring for myself and a customizable one for my husband. I absolutely love my ring! Unfortunately, I ordered my husband‘s ring in the wrong size. When we received it and I realize this, I emailed the company and told them I had mistakenly ordered the wrong size. Since it was my fault, I was very surprised when they told me that it could be exchanged and they sent me a shipping label for me to return it. Excellent customer service and product!

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Faulty Jewelry- Terrible Customer Service

Terrible customer service. Received a faulty piece of jewelry (no claw clip on one side) and the company would not replace the item because my complaint fell outside their 30 day window. This was a Christmas gift that was ordered well ahead of the day it was actually opened. I do not recommend purchasing from a company with such a low moral compass.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Poor Quality Control

I ordered an engagement ring with a hidden halo. When the ring arrived, the white gold looked tarnished, and two stones were missing from the halo. It took a week to receive an email response regarding an exchange. The replacement ring they sent was also faulty, missing a stone on the halo again, as well as a bit of fiber stuck under one of the prongs of the main stone. Tired of the poor quality, I asked for a refund, but they are refusing because I have already made an exchange and will only offer another exchange. I refuse to accept another poor-quality product and want a refund, but they have gone radio silent on the matter.

27 January 2026
Unprompted review
Rated 5 out of 5 stars

I absolutely loved the 4-stone…

I absolutely loved the 4-stone birthstone ring I purchased!! Looked exactly the way it did online and I'll be getting 3 more so that everyone in my friend group has one!

16 January 2026
Unprompted review
Rated 5 out of 5 stars

User friendly process.

User friendly process.
Although the stones are a bit smaller than expected the ring is still lovely. My granddaughter was delighted.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Promise ring

I bought it for my daughter for Valentine’s Day. I hope it fits but it looks so pretty!

3 January 2026
Unprompted review
Rated 5 out of 5 stars

The look on my Daughters face

The look on my Daughters face. I bought the birthstone of granddaughters birth month .she was 19 and was going to do social work to help help women and children. She was killed on November the 7th by a 82 year old woman . The woman didn't see Josie on her motorcycle. The lord received a total angel. December 28th was my Daughter's 50th Birthday. Not a birthday i would have ever imagined for her. I'm not a rich person. So thank you for a beautiful ring. We were just able to give her the ring last night.

14 January 2026
Unprompted review

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