ESET US Reviews 

14,250
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its reliable protection and effectiveness against viruses and malware. Many people appreciate its ability to operate discreetly in the background, ensuring security without slowing down their devices. Reviewers often highlight their long-term loyalty, having used the service for many years and across multiple devices. When needing assistance, people frequently commend the customer service for being helpful, responsive, and providing clear explanations. However, some people found the online purchase and renewal processes challenging, describing them as difficult to navigate or a 'nightmare'.

What people talk about most

Product

Customers consistently report positive experiences with the product, highlighting its effectiveness, ease of... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the software easy to use,... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with many finding the renewal process... See more

Service

Clients share positive opinions on service, with many expressing satisfaction and peace of mind regarding the... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used ESET for many years and have been happy with the protection. However, they send way too many unnecessary emails that I miss the important ones. I wish they had a way to filter out only t... See more

Company replied

Rated 5 out of 5 stars

ESET offers solid security. Easy to use, reasonably priced, and feature-rich. I buy multi-machine, multi-year licenses and hand them out as "gifts" to people whose computers I end up maintaining (fami... See more

Rated 5 out of 5 stars

I've been using it for over a decade. Very little overhead, fast, easy on resources. I love all the features in the Standard version, and and recently upgraded to the Premium version for VPN and other... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of ESET for over 20 years. They consistently provide a great product. As a movie composer who uses his computer to record music, I must have an anti-virus with a small footpri... See more


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(14,250)

2,278 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease of updating

26 June 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!

We're glad to hear that you find ESET easy to update. We strive to make security as seamless and hassle-free as possible, ensuring that our users always have the latest protection with minimal effort.

Thank you for choosing ESET!

Rated 5 out of 5 stars

All cars will get you to the grocery…

All cars will get you to the grocery store but which one do you prefer driving All antivirus programs work somewhat but which one is above the others and feels the best My answer is ESET I've been using antivirus since the Norton days in the 90s or whatever it was called back then I've switched to so long ago I don't even remember but I've never switched away because it just works

3 July 2026
ESET US logo

Reply from ESET US

Thank you for your wonderful feedback!

We're proud that ESET has earned your trust and continued to meet your expectations over the years.

Thank you for being a loyal ESET user and for sharing your experience with others.

Rated 5 out of 5 stars

just got this year

just got this year - but i like so far!!

3 July 2026
ESET US logo

Reply from ESET US

Thank you for your kind review! We really appreciate it!

Rated 1 out of 5 stars

The ESET app caused problems!

The ESET app caused problems with my Ring Security App, Hearing Aid App, Samsung Watch App, and other Apps were slow opening or wouldn't open at all. I loaded ESET on Google 10 Pro, Samsung S22 Ultra, couple Android Tablets. I have reset to factory setup on all devices to fix all the problems!

5 June 2026
ESET US logo

Reply from ESET US

We are sorry to hear about the difficulties you have encountered. Please contact our technical support team via the following link: https://helpus.eset.com/. They will be happy to help you resolve the issue.

Rated 5 out of 5 stars

Years of use …

I’ve been using this for several years and never had any issues with my computers. Simple and very effective.

3 July 2026
ESET US logo

Reply from ESET US

Thank you for your kind feedback.
We are delighted to hear that you have been using our product for several years and that it has provided reliable and effective protection for your computers. Your satisfaction and trust mean a lot to us.

Rated 3 out of 5 stars

Can we be sure that ESETs Scan is…

Can we be sure that ESETs Scan is superior to the Gaurdio Scan? Can you give some comparison as we just renewed our subscription with ESETs.

3 July 2026
ESET US logo

Reply from ESET US

We appreciate you sharing your thoughts and your continued trust in our service.
Please contact us via the online support chat on our website at https://helpus.eset.com/. Our colleagues will be happy to assist you.
Thank you for your understanding.

Rated 5 out of 5 stars

Eset operates behind the scenes so I…

Eset operates behind the scenes so I don't have to do anything. I appreciate the security alerts when I try to open a certain link telling me not to. Eset was recommended to me by a techie friend. Glad I took his advise. I am very pleased knowing my pc is secure and I am worry-free with Eset.

2 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!
We're happy to hear that ESET provides reliable protection and gives you confidence that your PC is secure. We appreciate your trust and support!

Rated 3 out of 5 stars

I feel the price was raised and…

I feel the price was raised and features were taken away

2 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback.

We understand your concern about pricing. We recently updated our ESET Home Security Premium subscription, which is reflected in its price.
This plan includes an expanded set of features, including our VPN service.

You can view our protection plans on our website:

https://www.eset.com/us/home/protection-plans/

We appreciate your understanding and are happy to help if you have any questions.
For assistance, please visit https://helpus.eset.com.

Thank you!

Rated 5 out of 5 stars

Anti-malware/phising/virus software…

Anti-malware/phising/virus software seems to work well. I haven't had a problem with it since I started using 3-4 years ago.

2 July 2026
ESET US logo

Reply from ESET US

We're so pleased to hear that our software has been working so well for you over the past few years. Thank you for your positive review!

Rated 5 out of 5 stars

I am always alerted when there is an…

I am always alerted when there is an issue.

1 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!

We're glad to hear that ESET keeps you informed and provides timely alerts whenever an issue requires your attention.

Rated 4 out of 5 stars

Reliable

Reliable. Dependable. Thorough. Easy to use.

1 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback! We truly appreciate your support.

Rated 5 out of 5 stars

What I like is that the ESET system…


What I like is that the ESET system works in the background with minimal interference to ongoing computer tasks. There are only a few pop ups, such as necessary updates and no annoying advertisements, etc.

1 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!

We're pleased to hear that you appreciate ESET's lightweight protection and minimal interruptions. Providing strong security without disrupting your daily activities is one of our key priorities.

Rated 5 out of 5 stars

Not a memory hog like so many other…

Not a memory hog like so many other applications. Love it. Been using ESET for years.

1 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback and for being a long-time ESET user!

We're delighted to hear that you appreciate our lightweight protection and have had a positive experience over the years.

Rated 5 out of 5 stars

Long time client

When I bought my first home computer, the person I bought it from recommended ESET. I bought the subscription and have continued with it ever since. The company I used to work for had ESET as their primary security. That made me feel like I made the right decision. I've been very happy with ESET and will continue with them.

1 July 2026
ESET US logo

Reply from ESET US

Thank you for your kind words and continued trust in ESET!

We truly appreciate your loyalty and are delighted to hear that you have been happy with our products.

Rated 5 out of 5 stars

You are great

You are great! I've never had any problems.

1 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!

We truly appreciate your support and are glad to hear you've had a great experience with our products.

Rated 1 out of 5 stars

They only want to sell their product even if it doesn't work for your computer.

I have windows 10. Your security doesn't cover Windows 10. I paid for it and want my money back.

1 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback.

We would like to clarify that Windows 10 continues to be supported by our products.

If you are experiencing any issues with the product or believe that certain features are not working correctly, please contact our Technical Support team for assistance:

https://helpus.eset.com/

Our technicians will be happy to investigate the issue and help you resolve it.

Thank you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look