I have used ESET for many years and have been happy with the protection. However, they send way too many unnecessary emails that I miss the important ones. I wish they had a way to filter out only t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
ESET offers solid security. Easy to use, reasonably priced, and feature-rich. I buy multi-machine, multi-year licenses and hand them out as "gifts" to people whose computers I end up maintaining (fami... See more
I've been using it for over a decade. Very little overhead, fast, easy on resources. I love all the features in the Standard version, and and recently upgraded to the Premium version for VPN and other... See more
Company replied
I have been a customer of ESET for over 20 years. They consistently provide a great product. As a movie composer who uses his computer to record music, I must have an anti-virus with a small footpri... See more
Company details
Written by the company
For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.
Contact info
610 W Ash St #1700, 92101, San Diego, United States
- (619) 876-5400
- www.eset.com/us
4.3
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been using this product for many…
I have been using this product for many years for myself and my customers (before I retired). All of us have had excellent experiences with it for all this time. Keep up the good work!
6 July 2025
Reply from ESET US
Thank you for your loyalty and support over the years!
We're delighted to hear that both you and your customers have had such positive experiences with ESET. Your kind words mean a lot to us, and we'll continue working hard to provide reliable protection.
Very difficult to maneuver for online…
Very difficult to maneuver for online purchase a product. Email verification doesn’t work. It takes a full day for your emails to come through. Why not use text like other companies do? Text come through almost immediately. Purchasing. a product that requires something called “keys” to make it work, yet was never mentioned during the purchase attempts seems strange. Your representatives responded. like this is just normal way of doing business. That’s not my kind of business.
16 June 2026
Reply from ESET US
Thank you for your feedback.
We're sorry to hear about your experience with the purchase and verification process. We understand how frustrating email delays and unclear activation steps can be. Your comments regarding email verification, activation keys, and the overall purchasing experience have been noted and will help us improve our services. We appreciate you taking the time to share your concerns.
Reply from ESET US
Thank you for your feedback!
We're glad you found the online renewal process convenient and easy to use. We appreciate your continued trust in ESET.
I got a bad virus on my computer and…
I got a bad virus on my computer and cell phone.
At first, I had a little problem working with ESET. but once I got it running correctly, ESET was able to fix both problems.
1 June 2026
Reply from ESET US
Thank you for your review!
We appreciate your patience and are happy everything is working properly now.
Reply from ESET US
Thank you for your feedback.
We're glad to hear that your overall experience has been positive.
We're sorry to hear about the impact on startup performance. Our support team would be happy to take a closer look at the issue and assist you further. You can contact them at: https://helpus.eset.com/
Thank you.
Clear response and recommendation to…
Clear response and recommendation to consolidate products.
20 June 2026
Reply from ESET US
Thank you very much for your review! It means a lot to us.
great antivirus
4 July 2026
Reply from ESET US
Thank you for your kind review! We really appreciate it!
It worked very well
It worked very well, it is not obstrusive, but it does alert you when required.
4 July 2026
Reply from ESET US
Thank you for your feedback.
We're glad to hear that ESET provided effective protection without being intrusive, while still alerting you when needed. We appreciate your trust in ESET.
I trust ESET
I trust ESET now and have done so for years. While other platforms and messing around with passwords and access, I consistently find ESET to be easy to access and ues.
1 July 2026
Reply from ESET US
Thank you for your loyal trust in ESET over the years.
We're glad to hear that you find our solutions easy to use and access while providing the protection you need. We appreciate your continued support.
With ESET we've hard no issues and been…
With ESET we've hard no issues and been well protected
4 July 2026
Reply from ESET US
Thank you for your feedback.
We're glad to hear that ESET has kept you well protected and provided a smooth experience. We appreciate your trust in ESET.
Never have a problem
Never have a problem, with the previous company I was using always had to call them with problems.
24 June 2026
Reply from ESET US
Thank you for your feedback.
It's great to know we've been able to provide the level of support and dependability you were looking for.
We truly appreciate your trust and thank you for choosing us.
I would like to have my money back
I would like to have my money back. This program is no longer compatible with my computer.!!!
2 July 2026
Reply from ESET US
We apologize for the inconvenience.
Please reach out to our billing support team at +1 (844) 824-3738 and they would be happy to help get this sorted out for you.
Thank you.
I believe my laptop is totally…safe.
I believe my laptop is totally protected from viruses because of ESET.
4 July 2026
Reply from ESET US
Thank you for your kind review! We really appreciate it!
Warns me when something unpleasant is…
Warns me when something unpleasant is happening (or could happen) to my action online so I am aware and can take appropriate preventative action in time. I feel well protected with ESET on my system,thanks
9 July 2025
Reply from ESET US
Thank you for your feedback!
We're pleased to hear that ESET helps you stay informed about potential online threats and gives you the opportunity to take action before they become a problem. Knowing that you feel well protected while using your system is exactly what we strive to achieve.
Clear instructions on how to renew
Clear instructions on how to renew, install and activate the maximum protection.
25 June 2026
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that the renewal, installation, and activation process was clear and straightforward. We work hard to ensure that getting maximum protection is as easy and seamless as possible for our users.
Have impression you give very good…
Have impression you give very good protection. However only give 4 stars as product not easy to use by an old person
4 July 2026
Reply from ESET US
Thank you for your feedback!
We're pleased to hear that you feel well protected with ESET. Providing strong and reliable security is our top priority.
We also appreciate your honest comment regarding ease of use. We understand that some features and settings can be challenging, especially for less experienced users, and feedback like yours helps us identify areas where we can improve.
Should you ever need assistance, our Technical Support team will be happy to help. You can contact us at any time through: https://helpus.eset.com/
Thank you for choosing ESET and for sharing your experience with us.
Reply from ESET US
Thank you for your feedback!
We're pleased to hear that ESET gives you confidence that your computer is protected. Providing reliable security and peace of mind for our users is what we strive for every day.
It works great never any trouble.
3 July 2026
Reply from ESET US
Thank you for your feedback!
We're delighted to hear that ESET has been working great for you and that you've never experienced any trouble while using it. Providing reliable and hassle-free protection is exactly what we strive for.
Thank you for choosing ESET!
Ease of updating
26 June 2026
Reply from ESET US
Thank you for your feedback!
We're glad to hear that you find ESET easy to update. We strive to make security as seamless and hassle-free as possible, ensuring that our users always have the latest protection with minimal effort.
Thank you for choosing ESET!
All cars will get you to the grocery…
All cars will get you to the grocery store but which one do you prefer driving All antivirus programs work somewhat but which one is above the others and feels the best My answer is ESET I've been using antivirus since the Norton days in the 90s or whatever it was called back then I've switched to so long ago I don't even remember but I've never switched away because it just works
3 July 2026
Reply from ESET US
Thank you for your wonderful feedback!
We're proud that ESET has earned your trust and continued to meet your expectations over the years.
Thank you for being a loyal ESET user and for sharing your experience with others.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.