ESET US Reviews 

14,253
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 2,330 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its reliable protection and effectiveness against viruses and malware. Many people appreciate its ability to operate discreetly in the background, ensuring security without slowing down their devices. Reviewers often highlight their long-term loyalty, having used the service for many years and across multiple devices. When needing assistance, people frequently commend the customer service for being helpful, responsive, and providing clear explanations. However, some people found the online purchase and renewal processes challenging, describing them as difficult to navigate or a 'nightmare'.

What people talk about most

Product

Customers consistently report positive experiences with the product, highlighting its effectiveness, ease of... See more

User experience

Reviewers highlight ambiguous aspects of user experience, with many finding the software easy to use,... See more

Subscription

Customers consistently note ambiguous experiences with subscription, with many finding the renewal process... See more

Service

Clients share positive opinions on service, with many expressing satisfaction and peace of mind regarding the... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers reporting positive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used ESET for many years and have been happy with the protection. However, they send way too many unnecessary emails that I miss the important ones. I wish they had a way to filter out only t... See more

Company replied

Rated 5 out of 5 stars

ESET offers solid security. Easy to use, reasonably priced, and feature-rich. I buy multi-machine, multi-year licenses and hand them out as "gifts" to people whose computers I end up maintaining (fami... See more

Rated 5 out of 5 stars

I've been using it for over a decade. Very little overhead, fast, easy on resources. I love all the features in the Standard version, and and recently upgraded to the Premium version for VPN and other... See more

Company replied

Rated 5 out of 5 stars

I have been a customer of ESET for over 20 years. They consistently provide a great product. As a movie composer who uses his computer to record music, I must have an anti-virus with a small footpri... See more


Company details

  1. Software Company
  2. Computer Accessories Store

Written by the company

For more than 30 years, ESET® has been developing industry-leading IT security software and services to protect businesses, critical infrastructure and consumers worldwide from increasingly sophisticated digital threats. From endpoint and mobile security to endpoint detection and response, as well as encryption and multifactor authentication, ESET’s high-performing, easy-to-use solutions unobtrusively protect and monitor 24/7, updating defenses in real time to keep users safe and businesses running without interruption. Evolving threats require an evolving IT security company that enables the safe use of technology. This is backed by ESET’s R&D centers worldwide, working in support of our shared future. For more information, visit www.eset.com or follow us on LinkedIn, Facebook, and Twitter.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

14K reviews

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4.3

All reviews

(14,253)

2,278 reviews in the last 12 months

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Rated 5 out of 5 stars

I've been using it for over a decade

I've been using it for over a decade. Very little overhead, fast, easy on resources. I love all the features in the Standard version, and and recently upgraded to the Premium version for VPN and other added plusses. If I wernt already using another ID protection I would have updated to Ultimate. If you are not using ID protection GET IT! It will remove your data from 100's of data brokers monthly. It sure has reduced scam calls I get.

8 July 2026
ESET US logo

Reply from ESET US

Thank you for your loyalty and support over the years!

We're delighted to hear that ESET continues to provide fast, reliable protection with minimal impact on your system. It's great that you're enjoying the additional benefits of Premium subscription, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

Excellent Product

I have been using ESET both at home and at work for at least a decade and have had no issues whatsever. No attacks of any kind.

8 July 2026
ESET US logo

Reply from ESET US

Thank you for your fantastic review! We are so pleased to hear that you've had such a consistently positive experience with our product for over a decade, both at home and at work. Your long-term trust and satisfaction are truly valued.

Rated 5 out of 5 stars

Dependable Product

Been using the product a long time and never had an issue with it missing a virus. Very dependable.

8 July 2026
ESET US logo

Reply from ESET US

We're so pleased to hear that our product has consistently met your expectations and provided reliable protection over such a long period. Your trust in our dependability means a great deal to us!

Rated 4 out of 5 stars

I really don't know what your system is…

I really don't know what your system is doing for me. I can't say that I'm unhappy about it, though.

8 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!

Our product protects your device quietly and efficiently in the background.

To verify that it is functioning properly, open the main window of the ESET product. You should see "You are protected" in the main window.

If you need further assistance, please contact our Technical Support Team at https://helpus.eset.com/.
They will verify that everything is in order.
Thank you!

Rated 5 out of 5 stars

Great Protection

Have used ESET after it was suggested by an IT person. Is to install, transfer and use.
Better than pre-installed software.

8 July 2026
ESET US logo

Reply from ESET US

We're so glad to hear that our software was easy to install and use, and that you find it superior to pre-installed options. We appreciate your positive feedback!

Rated 5 out of 5 stars

I've used you for years.

I've used you for years, never had any problems.

2 July 2026
ESET US logo

Reply from ESET US

Thank you so much for your wonderful review! We truly appreciate your long-standing loyalty and are delighted to hear you've had such a positive experience with us.

Rated 4 out of 5 stars

The protection for my Desktop computer & paid for other devices to no avail

The protection for my Desktop computer has been good, your Customer/Technical HelpDesk has been horrid - The App in the playstore didn't work (wasn't compatible with my MotoE Smartphone Android version 10) nor do I know how to protect my router and SmartTV - I'm a layman, not an IT or Programming expert. I purchased the multiple protections in vain.

8 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback.
If you would like to use ESET Smart TV Security, please follow the instructions on our online help page:

https://help.eset.com/android_tv/5/en-US/installation_startup_wizard.html.

If you purchased your subscription within the last 30 days and would like to reduce the number of devices covered by your subscription, please contact our billing support team at +1 (844) 824-3738.
Thank you.

Rated 5 out of 5 stars

JUST RENEWED

I HAVE HAD YOUR SERVICE FOR SEVERAL YEARS AND AM VERY PLEASED.

30 June 2026
ESET US logo

Reply from ESET US

We are so pleased to hear of your continued satisfaction with our service over the years. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Peace of mind

Whenever I hear a friend complain that they were hit with some virus attack, I very quietly give thanks to ESET that I am not affected. I don't want to jinx it, but I very much appreciate ESET's attention to guarding my electronics. The first app I install on any new device is ESET.

8 July 2026
ESET US logo

Reply from ESET US

We are so glad to hear that you feel secure with our protection! Thank you for your kind words.

Rated 1 out of 5 stars

Well I’m not always on my computer so…

Well I’m not always on my computer so was told I couldn’t use this program on my iPad nor on my iPhone only on android so I’m now not protected on what I have to use because I’m not able to sit on my computer as much as I used to do.

7 July 2026
ESET US logo

Reply from ESET US

We apologize for any misunderstanding. Currently, we do not offer products designed specifically for iPhones or iPads.
Thank you for your understanding.

Rated 5 out of 5 stars

I've been using ESET sinec 2015!!!

I've been using ESET sinec 2015!!!
Esset make me feel relaxed regarding Computrer protection and Password management.

8 July 2026
ESET US logo

Reply from ESET US

We are so glad to hear that our protection has met your expectations for so many years! We truly appreciate your positive feedback and the trust you've placed in us.

Rated 5 out of 5 stars

IT WAS SIMPLE

2 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback! We're glad to hear your experience was simple and straightforward. We appreciate your support!

Rated 5 out of 5 stars

Big fan

Big fan. I have been a customer for many years and have never had a problem. It is easy to renew.

7 July 2026
ESET US logo

Reply from ESET US

Thank you for being a loyal customer for so many years! We're delighted to hear ESET has been reliable for you and that renewing your protection is quick and easy. We truly appreciate your support.

Rated 5 out of 5 stars

ESET communicates well when requesting…

ESET communicates well when requesting information. They also send pop up messages to let me know that my connections for sound re current and safe.

7 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback! We're glad you find our notifications helpful and appreciate being kept informed about your security.

Rated 3 out of 5 stars

I do not have a problem with the…

I do not have a problem with the program itself. My office uses ESET, that's mostly why I got it for my home office. What I don't understand is why my office subscription is cheaper with like 8 computers, than my home one with 3?

7 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!

We apologize for the inconvenience.
Please reach out to our billing support team at +1 (844) 824-3738 and they would be happy to help get this sorted out for you.

Thank you.

Rated 5 out of 5 stars

Excellent protection with no drag on my…

Excellent protection with no drag on my computer. i recommend this security highly.

7 July 2026
ESET US logo

Reply from ESET US

Thank you for your review! We're glad to hear ESET provides excellent protection without slowing down your computer. We truly appreciate your recommendation and support.

Rated 5 out of 5 stars

ESET the one I use

I have been with company a few years and never had a problem. I get alerts etc., when something happens.

4 April 2026
ESET US logo

Reply from ESET US

Thank you for your loyalty! We're glad ESET has kept your devices protected and that our alerts help keep you informed. We appreciate your trust and continued support.

Rated 5 out of 5 stars

A very trusted source of security.

Never have had any security issues on any devices since signing up with eset! A very trusted source of security.

7 July 2026
ESET US logo

Reply from ESET US

Thank you for your review! We're thrilled to hear you've had no security issues on any of your devices since choosing ESET. Your trust means a lot to us.

Rated 5 out of 5 stars

Love the way it works unobtrusively

Love the way it works unobtrusively in the background without trying to push/sell this & that.

6 July 2026
ESET US logo

Reply from ESET US

Thank you for your feedback!
We're glad you appreciate ESET's unobtrusive protection and our focus on keeping you secure without unnecessary interruptions.

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