I ordered at the beginning of February, and today I still haven't received ANYTHING!!! I contacted the website by email, they replied that they don't know exactly when they will be able to fulfill my... See more
Company replied
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See what reviewers are saying
We ordered hallway furniture, the delivery was supposed to be in 5 weeks. Since our order 10 weeks passed. Customer service could not give us any useful answer. They are responding to our emails but e... See more
Company replied
Small and precious enterprise. Start is always difficult but most important it's a start and it can be a good one if you keep courage and be brave of those negatieve, small impulsive comments where I... See more
Company replied
Very good service by sales person at Emob showroom. The after sales service was excellent, as we had a small damage to claim. The problem was resolved immediately and, replacement part on the way.... See more
Company details
- Furniture Store
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Mattress Store
- Outdoor Furniture Store
Written by the company
Bij Emob vind je alles wat je nodig hebt om jouw interieur volledig in te richten. Of het nu gaat om de kinderkamer, woonkamer, slaapkamer, muurdecoratie, verlichting of tuinmeubelen, wij hebben het allemaal. Ontdek ons volledige gamma en transformeer jouw huis tot een droomhuis! Bezoek onze website voor meer informatie en bekijk ons uitgebreide assortiment. Laat je inspireren door de nieuwste trends en creëer de perfecte sfeer in elk hoekje van je huis. Chez Emob, vous trouverez tout ce dont vous avez besoin pour aménager votre intérieur. Qu'il s'agisse de la chambre des enfants, du salon, de la chambre à coucher, de la décoration murale, de l'éclairage ou du mobilier de jardin, nous avons tout ce qu'il faut. Découvrez notre gamme complète et transformez votre intérieur en une maison de rêve ! Visitez notre site web pour plus d'informations et parcourez notre vaste gamme. Laissez-vous inspirer par les dernières tendances et créez l'atmosphère parfaite dans chaque recoin de votre maison.
Written by the company
Contact info
Deken de Bostraat 70A, 8791, Beveren-Leie, Belgium
- +3251491234
- service@emob.eu
- www.emob.be
3.6
Average
7K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered at the beginning of February
I ordered at the beginning of February, and today I still haven't received ANYTHING!!! I contacted the website by email, they replied that they don't know exactly when they will be able to fulfill my order, even though it was supposed to be delivered two weeks ago!!! DO NOT ORDER on this website!!! You will NOT receive anything! How is this possible??? Why do you accept orders if you are not able to fulfill them??!! Tell us here, WHEN EXACTLY, I will receive the order I have already paid for!!
4 February 2026
Unprompted review
Reply from Emob
Dear,
We already sent you the tracking details for your parcel in March, in response to your email. According to the tracking information, it has already been delivered. If this is not the case, please contact us so that we can initiate an investigation with the carrier.
Kind Regards,
Team Emob
I ordered the product 2 months ago and…
I ordered the product 2 months ago and it is not yet arrived, nor I received any tracking number to check the delivery timeline.
12 December 2025
Reply from Emob
Thank you for your feedback. We’re sorry to hear that your experience did not meet your expectations. Please accept our apologies for the inconvenience. Feel free to contact us for any further questions or issues so we can work together toward a suitable solution.
I received a damaged article and it is…
I received a damaged article and it is impossible to get hold on the customer service (Belgium). They do not pick up the phone and do not reply to emails…
30 December 2025
Unprompted review
Reply from Emob
We apologise for the inconvenience. We will do our utmost to resolve this as soon as possible. Please do not hesitate to contact us at service@emob.eu.
Reply from Emob
Dear ,
Thank you for your kind words! We’re delighted to hear that you’re happy with your furniture. Enjoy it!
Best regards,
The Emob Team
Reply from Emob
Thank you for your kind feedback! We are delighted to hear that you are satisfied with the quality, service, and delivery. Your trust means a lot to us, and we look forward to serving you again.
Design, Value & Emob
Small and precious enterprise. Start is always difficult but most important it's a start and it can be a good one if you keep courage and be brave of those negatieve, small impulsive comments where I suppose no educated person only what knows to put down negative complains without no understanding how it is to start something new from nothing. I understand also that shipment takes a while as every made peace is unique not factory rubbish therefore I wait for those magnificent 4 weeks of delivery. Always been astonished of professionalism of customer service. Well done! I'm more then sure that fantastic design one day will be recognised and valued with respect!
30 October 2025
Reply from Emob
What a wonderful and heart-warming review, Iveta — thank you! 💛
We truly appreciate your kind words. It means a lot to read that you understand the challenges that come with growth and logistics, and that you value our dedication and customer service so positively.
We continue to work hard every day to improve our quality, service, and design. Your support and trust mean a great deal to us.
Thank you for your patience, your enthusiasm, and your beautiful message.
We look forward to surprising you again soon!
Fast and appropriate reply.
27 June 2025
Reply from Emob
Response from Emob:
Dear Emmanuel,
Thank you very much for your kind words! We are glad to hear you were satisfied with our fast and appropriate reply. Your feedback motivates us to keep providing the best possible service.
If you need any further assistance, we are always here to help.
Kind regards,
The Emob Team
Huge delay, poor communication
We ordered hallway furniture, the delivery was supposed to be in 5 weeks. Since our order 10 weeks passed. Customer service could not give us any useful answer. They are responding to our emails but every time they say everything is fine and extend the date od expected delivery. Communication is poor and not really transparent.
10 April 2025
Unprompted review
Reply from Emob
Dear Dina,
Thank you for sharing your experience. We sincerely regret the long wait and the frustration it has caused.
The delay in your order was due to an unexpectedly extended lead time from our manufacturer. Unfortunately, this impacted our ability to deliver your hallway furniture within the originally promised 5 weeks. We understand how disappointing it must have been to receive shifting delivery estimates without clear visibility.
The good news is that the issue with the manufacturer has now been resolved. We are doing our utmost to ensure your order is delivered to you as quickly as possible. In the meantime, we’re also working internally to improve communication around such delays so our customers are better informed.
We truly appreciate your patience and understanding, and we’re committed to making things right.
Kind regards,
The Emob Team
Beautiful closet, love it
Beautiful closet, I love it so much. Thank you emob for my purchase I am a satisfied customer😊😀☺️
16 May 2025
Reply from Emob
Dear Philip,
Thank you so much for your kind words! We're thrilled to hear that you love your new closet and that you're a satisfied customer — that truly means a lot to us 😊
Enjoy your purchase and we hope to welcome you back to Emob again soon!
Warm regards,
The Emob Team
Ordered two beds.
Ordered two beds.
On the website it stated stock.
After paying I received an email which stated 8 -12 weeks.
This was not as stated on the website.
I need these beds BEFORE 12th of February 2025.
Send several mails already. Don't get any response.
The telephones does not work!
Could someone please contact me?
If it's not possible to deliver is there anything else that is in stock?
28 January 2025
Unprompted review
Reply from Emob
Beste,
Onze excuses voor het ongemak dat dit heeft veroorzaakt. Wij willen u erop wijzen dat de levertermijn voor het door u bestelde item, zoals aangegeven op onze website, 8-12 weken bedraagt. Helaas is een levering vóór 12 februari niet mogelijk, aangezien het item momenteel niet op voorraad is.
We willen ook graag verduidelijken dat de verschillende e-mails die u heeft gestuurd, telkens hebben geleid tot een vertraging in in het antwoorden van uw mail, deze is telkens opnieuw onderaan de lijst terechtgekomen als nieuwe en recente mail.
Wij stellen uw geduld zeer op prijs en doen ons best om uw bestelling zo snel mogelijk te leveren. Uiteraard houden we u op de hoogte van de voortgang.
Mocht u nog vragen hebben, aarzel dan niet om contact met ons op te nemen.
Met vriendelijke groeten
Team Emob
As is written on the site 2-3 days…
As is written on the site 2-3 days delivery- it was exactly on time. The furniture was in perfect condition, nothing broken or damaged.
We recommend Emob !
17 June 2024
The worst customer service ever
The worst customer service ever! Bad quality of the goods though on the website it looks really attractive. We ordered a bed with my husband in early March 2024, it arrived almost on time, totally broken. It’s end of April and we are still waiting for the replacement of the broken parts. No feedback when it’s going to arrive NOTHING! Don’t order here! PS. The reply is absolutely unreasonable! The exchange of what is broken as well as the delivery itself has terms! For the record, those are not “spare parts” that arrived broken, this is half of the bed: the head, the bottom, where one puts the mattress. The bed cannot be exploited. Please AVOID working with them if you do not want to get to the same trap..
21 April 2024
Unprompted review
Reply from Emob
Good afternoon, thank you for your review. We are sorry to hear that the bed you ordered was damaged. We usually do not have spare parts in stock, they have to be ordered with our supplier. As soon as we have received them, we will send them to you. Our apologies for the inconvenience.
Kind regards,
Team Emob
qualité de l article
4 April 2024
Very good service by sales person at…
Very good service by sales person at Emob showroom.
The after sales service was excellent, as we had a small damage to claim.
The problem was resolved immediately and, replacement part on the way.
Emob deservesa 5 star rating
13 March 2024
Product is fine. Easy to assemble. Arrived late
The product was fine and easy to assemble. The delivery was professional. We would have given 5* if it had arrived within the 6 weeks promised rather than after 2.5 months.
5 March 2024
One piece arrived damaged
One piece arrived damaged. I emailed the customer care more than one week ago and haven't gotten an answer so far.
4 March 2024
Reply from Emob
Good morning, thank you for your review. At the moment our customer service has some delay in answering all the e-mails. Our sincere apologies for this. We will try our best in answering your e-mail as soon as possible.
Kind regards,
Team Emob
All the team is very gentle and
All the team is very gentle and
sympatic.
They give good answers at the questions.
Thanks for All ☺️
29 January 2024
100% very good,quality excelente
21 December 2023
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