I made an order on 18.08, it was sent almost 2 weeks later and arrived on 04.09, without any communication about the delay. The product is very nice and good quality.
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Purchased two pieces of furniture and both were ideal. The assembly instructions were brilliant and everything went together perfectly and in no time! Items were of high quality. Highly recommend t... See more
J'ai commandé un lit superposé à ma fille, et je l'ai reçu. Mais SANS instruction de montage !
Company replied
Lit conforme à la description par contre délais de livraison beau plus long
Company details
- Furniture Store
- also in
- Bed Shop
- Bedroom Furniture Store
- Children's Furniture Store
- Mattress Store
- Outdoor Furniture Store
Written by the company
Emob est une boutique en ligne belge spécialisée dans le mobilier, la décoration et les accessoires pour la maison. Elle s'adresse à un large public et propose un vaste catalogue de produits adaptés à différents styles de vie, du moderne au classique. Les produits vont des sièges aux tables et armoires, en passant par les luminaires et le mobilier de jardin. Emob est connu pour ses prix abordables, sa gamme variée et son site web convivial, qui rend les achats faciles et agréables pour les clients. L'entreprise accorde également une grande importance à la satisfaction de ses clients et offre un excellent service à la clientèle ainsi qu'une livraison rapide.
Contact info
Deken de bostraat 70a, 8791, Beveren-Leie, Belgium
- 0975 181 274
- service@emob.eu
- emob-meubles.fr
3.2
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 86% of negative reviews
Typically replies within 1 week
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Nice products, long delivery
I made an order on 18.08, it was sent almost 2 weeks later and arrived on 04.09, without any communication about the delay. The product is very nice and good quality.
30 August 2024
J'ai commandé un lit superposé à ma…
J'ai commandé un lit superposé à ma fille, et je l'ai reçu. Mais SANS instruction de montage !
11 June 2024
Unprompted review
Reply from EMOB France
Bonjour, merci de votre avis. Nous sommes désolés d'entendre qu'il n'y avait pas de notice de montage inclus dans la livraison. Si vous allez sur notre site web, sur la page du produit, vous pouvez consulter et télécharger la notice. Si ça ne marche pas non plus, vous pouvez contacter notre service de client. On peut vous envoyer le notice de montage par mail.
Salutations distinguées,
Equipe Emob
I will give 0 star if I can
If I can give 0 star I will very much do so. Worst ever company with zero empathy to customer. Their staff is totally not sympathetic. We bought a bed for my son. It arrived delayed and when tried to mount the holes were not aligned. We asked for a replacement or reimbursement and it's been two months and they have been dodging us. Horrible service. Never buy from them. I will update this post if they give me a solution but it's been a headache and my son totally disappointed as his birthday gift is not there yet. When we ask the staff to pass they phone to their manager they say the manager don't talk to client on phone. What sort of company do they think they run. I'm surprised they have not gone under yet. Seeing the previous comments here we may also have to get intervention from European customer centre.
I totally understand that there can alwsys be faults with products but what is not acceptable is not owning up to it and giving the customer the help they deserve. I've heard cases when companies send replacements with just one email with photos but in our case even after many email and calls they staff is never able to help. This has caused so much stress to our family in the holiday period and having our money wasted in such a horrible place.
Update on March 18th:
They confirmed there was indeed a problem with the bed. Agreed for the refund but still waiting for it. Please can you help so we don't have to keep calling you to remind you about it.
7 February 2024
Unprompted review
Reply from EMOB France
Good afternoon, thank you for your review. After reviewing your case, we have decided to pick up the bed and check here whether this is in fact a fault in production, or possibly an error in the assembly of the bed. In the first case, you will be fully reimbursed, in the latter case, we will reimburse you, after retracting the transporting costs of the return shipment. Thank you for your understanding and cooperation.
Kind regards,
Team Emob
Great Company
Purchased two pieces of furniture and both were ideal. The assembly instructions were brilliant and everything went together perfectly and in no time! Items were of high quality. Highly recommend this company.
8 January 2024
Lamentable...
27 December 2023
Reply from EMOB France
Bonjour, merci de votre avis. Si vous avez une plainte spécifique ou un problème avec votre commande, vous pouvez toujours le signaler à notre service clientèle. Il se fera un plaisir de chercher avec vous une solution.
Salutations distinguées,
Equipe Emob
Lit conforme à la description par…
Lit conforme à la description par contre délais de livraison beau plus long
28 November 2023
LE CODE BLACK FRIDAY N'A PAS ETE…
LE CODE BLACK FRIDAY N'A PAS ETE APPLIQUE AU PRIX
LA TABLE A ETE LIVREE CASSEE
20 November 2023
Reply from EMOB France
Bonjour, merci de votre avis. Pour nos promotions du vendredi noir, nous avons utilisé des codes de réduction. Cependant, nous constatons que vous n'avez pas introduit de code de réduction dans votre commande. A titre commercial, nous souhaitons tout de même vous offrir une réduction que vous pourrez utiliser lors de votre prochaine commande.
Salutations distinguées,
Equipe Emob
meuble difficile à monter sans eclater…
meuble difficile à monter sans eclater le placage.dommage car le meuble est original
30 December 2021
Reply from EMOB France
Bonjour Florence,
Merci de votre avis. Est-il possible de nous expliciter le problème exacte? Nous restons à votre disposition pour toute question supplémentaire.
Bien à vous,
Equipe Emob
Table de salon conforme à mes attentes
15 October 2021
Conforme à la description mais ...
Conforme à la description, qualité pas mieux que Conforama avec des défauts de finition.
18 August 2021
Agreable e au telephone
9 August 2021
Trés belle table basse !
8 June 2021
The box with nuts and bolts for the bed…
The box with nuts and bolts for the bed was broken, thus having missing pieces..
The protection for the mechanical moving parts was too big - were they meant for a larger bed?
The support takes a very long time to answer (if ever) to emails or phone..
Otherwise, I am happy.
14 May 2021
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