Effy Jewelry Reviews 

6,081
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptionally dedicated staff members who consistently go above and beyond to help shoppers find the perfect fine jewelry items for special occasions. Many passionate buyers deeply appreciate the stunning visual designs, gorgeous intricate details, and wonderful quality craftsmanship of their favorite rings, bracelets, and necklaces. However, some people mentioned that small diamonds or precious stones unexpectedly fell out of their new purchases shortly after initial wear. Shoppers also reported significant frustration and unhelpful responses from customer support representatives when seeking necessary product repairs or addressing various warranty claims.

What people talk about most

Product

People report ambiguous experiences with product quality, highlighting both stunning designs and significant... See more

Quality

Customers had ambiguous experiences with quality, revealing a stark contrast in product satisfaction.... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a sharp division in their encounters. While... See more

Price

Reviewers mention mixed feedback about price, expressing frustration over perceived overpricing. Many... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting mixed feelings about the service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Monique onboard Celebrity Edge during my cruise 30 Nov - 12 December. Monique was very happy to help find a piece that was to my style and budget and went above and beyond. Love... See more

Rated 5 out of 5 stars

My item was out of stock online, so I sent an online request to be notified if the item return to stock. Once the item was back in stock, I was informed, sent an estimate and also an online invoice t... See more


Company details

  1. Jewelry Designer

Information provided by various external sources

Since 1979, Effy Hematian has been designing some of the world's most distinctive jewelry. At its core, Effy's business is built around family and community. Effy has been living, designing and manufacturing is the U.S. for more than three decades, and every meticulously handcrafted piece of jewelry is infused with his creative vision.


Contact info

3.9

Great

TrustScore 4 out of 5

6K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(6,081)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fed exp did not deliver my package

Fed exp did not deliver my package. We waited and waited at home. When I called them yesterday, I was informed it will be delivered by 8 pm. Now am told to pick up my package. No thank you. I really like the jewelry I purchased (3 rings). If I have to pick it up then I have no choice but to cancel my order.

10 September 2024
Rated 4 out of 5 stars

Why I love EFFY

i love EFFY, I trust them100%. I have a bracelet that need to be length and they were glad to do it. I also bought a lot of Jewelry on the recent Charter Cruise and once I got home I sent the needed funds to release my items from hold. I can hardly wait for them to show up > show I can show the piece around. I love it. And again I will say the cruise was great.

12 September 2024
Rated 5 out of 5 stars

Nice item for my grand daughter who…

Nice item for my grand daughter who loved it , said it was soooo cute and elegant on a cruise ship she was on. Too pricey for her as she is 18 years old . So this grandma bought it as a Christmas gift. Too pricey for me too as I am in social security , but the joy on her face will be priceless.

12 September 2024
Rated 5 out of 5 stars

I love Effy Jewelry

I love Effy Jewelry! The most beautiful pieces I’ve ever seen! Of course, I have to say the watercolor collection is my favorite! Everyone at Effy is so good to work with and I’ve never been disappointed!! And I’m always looking forward to the next beautiful piece I’m going to get!

28 August 2024
Rated 4 out of 5 stars

The jewelry is top quality. Thank you

The jewelry is top quality and beautiful. 5 star!!
I love it very special.😀
I was unaware of the amount of import duty applied to the delivery. Big surprise.
AU $90 delivery. + AU$268 duty.
Added a lot to the purchase.
I am really happy with the piece, but will only buy while on a princess cruise from now on.
So that will not be often.☹️

27 August 2024
Rated 5 out of 5 stars

FedEx needs improvement!

When I finally received my Husbands ring, it was all we hoped it to be and more, but my experience with FedEx was disastrous!! Their customer service was below average, and it took three days extra to receive my Husbands ring!!

9 September 2024
Rated 1 out of 5 stars

I have been unable to get my jewelry…

I have been unable to get my jewelry because of the restrictions placed by your company.

You make it too difficult to get any packages. Most people have to work and are unable to be available for signature deliveries. I order a lot of items including jewelry from other vendors, but I have never seen the type restrictions placed that I can not pick up what I bought.

I will not buy more items from your company because of these rules and restrictions.

9 September 2024
Rated 1 out of 5 stars

My last two purchases from Effy …

The last two purchases from Effy have been disappointing to say the least. A red ruby ring posted on their website came in pink and not red.

It was celebrating our 40th anniversary which is ruby and to match my wife’s red ruby pendant. My wife liked the ring but not the color.

I don’t believe I will be using Effy as my to go jewelry connection in the future. Very upsetting as it took me hours to find the right ring and no match.

4 September 2024
Effy Jewelry logo

Reply from Effy Jewelry

Dear Angel Marquez,
Thank you for your recent purchase and we appreciate your feedback. We are sorry to hear about the disappointment with the ring. As with all natural stone, color variation is quite common, especially with Rubies, and unfortunately we cannot guarantee a color match to a previously owned piece. More so if the items are not from the same style set or produced together with a color match.
We do offer easy and free returns should you choose not to keep the ring, and hope we can provide a better experience next time.
For any support issues or questions, you may reach our team via email at customercare@effyjewelry.com
Thank you.

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