Susan Jewelry Reviews 218

The jewelry itself is very pretty, although it does not look hand-made. I received prompt verification when placing the order and again when 'shipped'. It took from 2.28 to 3.19 to receive it. I ev... See more

My wife of 48 yrs truly like the earrings and necklace, l am happy that she's happy. My only complaint is the shipping, I received emails daily updating the process for several days and then nothin... See more

Well, my first order that I placed March 2 when it came in I was not very happy with the order look like it wasn’t made very well. It came in a plastic film. I was very disappointed so I sent out an... See more

Everything is great the reason I gave a 4 star rating is because it literally took 1 month to receive my order, otherwise I’m very pleased with my purchases. The pieces are beautiful and appear well c... See more

Did a general search of the company to ensure that it was legitimate. But found the exact same "ocean wave" necklace that was on the website for 29.95 (original price 149.95) was listed for $5.49 on... See more

The jewelry in the photos are AI generated. The craftsmanship are not handmade by this so called company that is going out of business (?) in Santa Fe, New Mexico. Does not come from the US. Delive... See more

Absolutely wonderful, unique ring at a great price. The contrasting of the gold and the white bar stone create a special appearance that draw notice without being at all garish or showy. Gently beau... See more

Susan's jewelry is special. The quality of craftsmanship is exellent as well as the designs being truly unique. I have a large jewelry collection with much of it being jewelry store quality yet Susa... See more

Fantastic help . Someone consistently and quickly answered my questions whether on a weekend or weekday which was very important to me because my purchase was a gift and I forgot to include the recipi... See more

Do not order from this site. Despite the return policy stated on the website, it will not allow returns. If you request to return, they will offer you discounts or replacement which is not helpful if... See more

My wife saw the ear rings & suggested they would make great birthday gift for her & asked I would get them for her upcoming birthday. So i bought them online & didn’t tell her what i did until it came... See more

I really liked the moonstone ring I bought and thought it was an exceptional price, but I was totally disappointed in the earrings as the only reason I bought them was for their color. The earrings I... See more

I ordered a gold ring with stones, earrings (silver with gold hearts on them) and a pearl with gold necklace (very beautiful & delicate). Susan Jewelry provided great customer service and beautiful p... See more

I love the ocean necklace. It is stunning and looks just like it was advertised. The only thing I did order for it was an adjustable necklace chain so I can adjust the height. Thank you for a beaut... See more

The jewelry was advertised on Instagram, shown in beautiful photos. I bought a set of 3 silvery rings with blue gems. Took quite some time to arrive. I knew it was costume jewelry given the price, b... See more

I purchased the 'dandelion' ring from Susan's Jewelry and it is absolutely exquisite! The delicate artwork on the outside is beautiful and simple. Exactly what I wanted. The inside of the ring contain... See more

Most beautiful, well made creative rings my wife and I purchased from this company. Shipping was spot on and owner of business even helped me to track. Rings were even more beautiful than the pictur... See more

super easy to view and order. The piece is sturdy, beautiful, elegant and unique!! I'm sure I won't see another woman with this ring, though they should definitely buy it !!

The jewelry is stunning! The sale is finally what made me purchase a few pieces! They are worth the retail price, but I was fortunate enough to purchase a few pieces. Sad to see you going out of bus... See more

I wish I would have known about your business before you "went out of business." These are wonderful, not only for me, but for small gifts to give friends. Sorry to see you going. I have order 2 dif... See more

I received a beautifully crafted ring in a timely fashion, it took about 3 weeks. I wasn't expecting too much due to the price, however, it would have been worth paying the full price.

Customer service is awesome...I received a ring which was nothing like the picture. Susan told me to keep the ring and select a replacement with no charge..I selected a bracelet..I have a strong feeli... See more

I have been cautious with products online, especially ads on social media. Usually the prices look too good to be true! In this case, with Susan Jewelry, the rings exceed my expectations. They are be... See more

You do such lovely work!! I bought rings and necklaces as gifts for 2 of my daughters and for their 3 daughters, then I realized I wouldn't have any of your beautiful jewelry. Obviously I had to order... See more

I ordered a gift for my mother-in-law and during the process some how my address was set as the shipping address instead of hers. I sent an email asking if it could be changed and it was and was sent... See more

I absolutely love my rings from Susan jewelry. I purchased two of them in a size 6. I thought I had two fingers that were a six. Apparently I only have one. No big deal. I wear both of them as a stack... See more

The ring set is a gift from my husband, is beautiful, fits perfectly, and I received it within the timeframe shared. Ordered online was easy, was difficult picking just one because all the rings are b... See more

Love my rings and earrings. Customer service was beyond expectations when my rings were too small. Shipping was fast with excellent packaging.

I placed my first order and was very pleased with the quality of the jewelry and the service is excellent including a quick response for questions. I will be ordering again.

I have had nothing but wonderful, friendly responses from this company! Because thisring had such a wide band, the size I ordered was too tight. She stood behind her "will resize the ring" by offering... See more

The earrings I bought for my sister are more beautiful in person than the photos can show. I hope she agrees with me. I am actually sure she will. Thank you!

Same as others stated. I was dupped! Website is copied cause shows Caucasian mother & daughter and made in USA but nope, new it when I saw shopping had to cross customs (China!)! Sure enough, candy... See more

I would not give this scammer company any stars. Their jewelry is pictured as beautiful pieces, but what you really get is even worse than dollar store or gumball machine items. Complete plastic cra... See more

I ordered a beautiful ring and unfotunately the stone fell out the first time I wore it. I was very impressed how susan jewelry remedied the situation. After a quick review they sent out a new ring.... See more

I bought the rings as a birthday gift for my wife. They fit perfectly and looked fantastic! We both appreciate the quality of the rings and glad we came upon your site. Thank you so much! Sincerel... See more

This business is scamming people into believing they are buying a handcrafted piece of jewelry from a lovely artist in Santa Fe NM, when in fact they are shipping cheap crap from China…My earr... See more

One day a notice showed up on my email and it was about Susan Jewelry and how they were taking a step back from the business and everything was on sale. Well, that's all I needed to see! I ordered t... See more

Any communication I had with the company was always met with positive help. When a ring i ordered didnt fit, they fixed the situation swiftly, which was very appreciated. I would say that I wish the... See more

Hello! I have not received my ring yet but can't wait!! Thank you for excellent service & communication!

I thought you were going out of business. I saw you mentioned that on Facebook. I purchased to help your business. The necklace is really pretty, but I think it’s false advertising that you were clos... See more

Each piece was wrapped separately; my favorite piece is the pearl necklace, very dainty and well made!

I bought a ring from Susan’s Jewelry and I absolutely love it. Quality is exceptional!!! Great company to work with.

Total scam. Don't waste your money or your time. Quality is poor - plastic and cheap from China. Takes weeks to be delivered and they dodge any thought of a return falsely claiming that the product... See more

Lovely, lovely ring. Glad I made the purchase....another great item in my jewelry collection. This business is hitting the market. Thank you

When the package arrived saw that it came in some nice packages. I did like the styles and simplicity of material and looks. The pricing was very affordable . I will be ordering more, sad that it... See more

So sad that this business is closing. I received a set of "ocean wave" jewelry with ring, earrings and necklace at an incredibly reduced price. The pieces are beautiful and the craftsmanship is outsta... See more

ZERO stars if I could...says it's handmade but in her email when I complained she said they come from Asia.....is there not a law against false representation of a product?? And the hoops they make yo... See more

The ring was exactly like the picture. Love it! I can't believe I didn't know about you until you were going out of business.

The ring that I received was not handmade. It looked like something you got out a machine. It was so fake looking and complete crap and it came international so it was not handmade.