I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.3
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TERRIBLE service and a complete…
TERRIBLE service and a complete rip-off. They charged me $10 for ONE PAGE over my piddly 10-page allowance for the subscribed month. They didn't send a receipt to notify me of the charge and it isn't under the Billing info on their page because they want to run up a bunch of charges without you knowing. They refused to give, or even consider, a refund.
Also, you get so much spam! I wouldn't be surprised if it is from them to eat up your page counts.
The website is very clunky and buggy. I needed to fax a request (a kind of big ask) and efax sent that fax 11 times! The recipient that I was asking a favor from was bombarded with 77 pages.
Also, both customer service AND I cancelled the service, and they STILL charged for another month.
Do yourself a favor and find another service.
UPDATE: efax's reply to this review is a smoke screen. I reached out to them multiple times, including at the email address provided.
18 May 2025
Unprompted review
Reply from eFax
Hello Kristen,
We’re truly sorry to hear about your experience and appreciate you taking the time to share this feedback.
We understand how frustrating unexpected charges and technical issues can be. For any charges including overage fees. An invoice is sent to the email address on file, and billing details should be viewable under your account's Billing section. If you didn’t receive a notification or don’t see the charges listed, we’d like to investigate that for you.
As for the multiple fax sends and the spam you mentioned, that is definitely not the experience we intend to deliver. We take these issues seriously and would appreciate the chance to review the specifics with you.
If you've canceled but were still billed, we’d like to look into that right away to make it right.
Please contact us directly at socialsupport@efax.com with your account details so we can resolve this for you as quickly as possible.
Thank you again for your feedback—it helps us improve our service.
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Megha was wonderful
Megha was wonderful! I'm not very technical she, was patient and walked me through the issue very thoroughly and did not rush me off the phone until the problem was resolved. I am grateful for her help!
16 May 2025
Unprompted review
Reply from eFax
Thank you C.K.O for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Megha was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
I would like to commend Elizabeth for…
I would like to commend Elizabeth for the excellent service she provided. She answered all of my questions thoroughly and helped me resolve the issues I was having with the fax. Additionally, she went above and beyond by recommending a faster and more efficient way to send faxes. Her support was incredibly helpful and greatly appreciated.
16 May 2025
Unprompted review
Reply from eFax
Thank you Obdulia for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Representative was an utmost…
Representative was an utmost professional which handled my call well.
Representative was successful in finding a solution for my request
14 May 2025
Unprompted review
Reply from eFax
Hello Augustino,
Thank you for taking the time to leave us a 5-star review! We truly appreciate you sharing your experience, and we're very pleased to hear that the eFax representative was professional and handled your call well.
If you need any further assistance, please feel free to contact us at socialsupport@efax.com — we’ll be happy to help.
Many thanks,
eFax Support Team ^MQ
I was provided with timely and…
I was provided with timely and efficient service by Elizabeth V. She made the whole process easy and comfortable with her friendly, professional manner. I highly recommend eFax for both the service itself and the customer support.
13 May 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback BJ. We are very happy to hear that Elizabeth provided you with excellent assistance and we appreciate you for sharing your experience here with us. Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^RA
She had the answer and helped me solve…
She had the answer and helped me solve the problem. Also, the old web program is so much better than the new program. Keep the old web program.
9 May 2025
Unprompted review
Reply from eFax
Thank you, Michele, for taking the time to leave us a 5-star review. We truly appreciate you sharing your experience, and we’re very glad to hear that Elizabeth was able to assist you and resolve your issue successfully.
We also appreciate your feedback regarding the web interface. Comments like yours help us improve our services and better support our customers' preferences.
If you ever need further assistance, please don’t hesitate to reach out to us at socialsupport@efax.com — we’re always happy to help!
Many thanks,
eFax Support Team ^MQ
Elizabeth V was terrific
Elizabeth V was terrific. She attentively took my request as her top priority and was pleasant, as well as efficient.
Thank you, Elizabeth
7 May 2025
Unprompted review
Reply from eFax
Thank you Loretta for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Reply from eFax
Thank you Tm for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very patient and helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Efax is a great service to have for…
Efax is a great service to have for mobile office. Elizabeth was able to help me with my business needs. Highly satisfied.
30 April 2025
Unprompted review
Reply from eFax
Thank you Mark for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Fabulous Service
Great service! Elizabeth V was fabulous. She resolved my issue quickly and got us up and running right away. She was kind and professional. Couldn't ask for anything more.
29 April 2025
Unprompted review
Reply from eFax
Thank you Jennifer for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful and fabulous in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Great way to fax
Great way to fax. Easy to use. They have a chat online help desk and a call center help desk ready to help with any issues you may run into.
28 April 2025
Unprompted review
Reply from eFax
Hello Isabell,
Thank you so much for your kind feedback! We're glad to hear that you found our faxing service easy to use and that our support team both online and by phone was helpful when you needed assistance. Providing a seamless and supportive experience is our top priority, and your feedback lets us know we're on the right track. Thanks again for taking the time to share your experience!
Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Eveldina Z was super helpful
Eveldina Z was super helpful! We were working with another representative last week and didn't get the help we needed but Eveldina was able to assist with ease and get everything taken care of quickly. Thank you so much Eveldina!
28 April 2025
Unprompted review
Reply from eFax
Hello Kate,
Thank you for your kind feedback! We are glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help!
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Billing issue
I had an issue with my account that I was having trouble resolving online. Iraia M. was professional, kind and quickly helped me navigate my issue and corrected it. She even followed up via email afterwards.
25 April 2025
Unprompted review
Reply from eFax
Thank you so much Michelle for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Iraia.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
They are a total RIPOFF company and I…
They are a total RIPOFF company and I don't know how they've stayed in business this long! It looks simple on the signup page, you pick a plan that allows x amount of faxes but what they don't tell you is how they calculate their screwy usage fees which makes you incur WAY MORE additional charges which you're not aware of until you see it on your CC bill! In other words the amount your monthly fee is seems to mean NOTHING other than another FEE they tack on! STAY AWAY from eFax!!
23 April 2025
Unprompted review
Reply from eFax
Hello Debbie
We're truly sorry to hear about your frustrating experience and appreciate you taking the time to share your feedback. We understand how billing transparency is crucial, and we're actively working to make our usage and fee calculations clearer upfront.
To help clarify: our system calculates fax pages based on 60-second transmission increments. This is outlined in our terms, but we recognize that this may not have been as visible as it should be during signup. This information is located on the welcome email that you received with your credentials for your eFax account.
We never want customers to feel surprised by charges, and your feedback is invaluable in helping us improve communication around our pricing. If you’re open to it, we’d love the opportunity to make this right. Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team ^MQ
Good customer service
I find that there customer service is good. Especially- Eveldina Z was very helpful and addressed all my issues.
24 April 2025
Unprompted review
Reply from eFax
Hello Emarie,
Thank you for your kind feedback! We're glad to hear you had a great experience, and we’ll be sure to share your appreciation with Eveldina. We're always here to help!
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
So many fake reviews here
So many fake reviews here. People say the called to cancel their trial with no problems at all. I'm telling you I was on hold for over 1 hour and the person spoke such broken english that we could not communicate. Such a crappy company.
23 April 2025
Unprompted review
Reply from eFax
Hello Joe, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team ^MQ
website down today glitchy interface…
website down today glitchy interface and seems dated, this used to be a good service its like someone just left it going since 2010
23 April 2025
Reply from eFax
Hello Michael,
Thank you for taking the time to share your feedback with us we truly appreciate it.
We’re sorry to hear that you experienced issues with the website today. There was a brief technical glitch earlier, but we’ve since resolved the issue, and the site is now functioning normally. It's possible that what you encountered may also have been related to your browser’s cache or cookies. Clearing those often helps if the site appears outdated or unresponsive.
That said, we absolutely take your comments seriously. We're always working to improve our interface and overall user experience, and your input helps guide those efforts.
If you continue having trouble or notice anything else, please don’t hesitate to reach out. Please message us at: socialsupport@efax.com with your account details in order for us to review your account and address the issue.
Sincerely,
eFax Support Team ^MQ
Scam Company – Avoid at All Costs
Scam Company – Avoid at All Costs
I signed up with eFax just to send one single fax. Right after that, I tried to cancel my account — but it was impossible. I couldn't log in, couldn't reach anyone from support, and their so-called cancellation process is a black hole.
They never canceled my account, and they’ve been taking money from me every month without my consent. I’ve tried every possible way to contact them. Nothing. Zero response.
At this point, I’m preparing to sue them.
This is hands down the worst company I’ve ever dealt with. eFax is a joke, a scam, and a predatory service that traps people and makes cancellation nearly impossible.
Avoid at all costs.
31 January 2025
Unprompted review
Reply from eFax
Hello M Nak. Our Phone and Chat support is always available for you and we would also be happy to assist you in regards to the issues that you are experiencing in your account. Please message us at socialsupport@efax.com with your account details in order for us to review your account and address the issues related to your fax number.
Sincerely,
eFax Support Team ^RA
She walked me through the whole process…
She walked me through the whole process of converting my FREE EFAX plan to a yearly $5.00 a year plan. She made sure I was able to implement each step on my computer. The process was not time consuming. I could understand her even though she obviously has a foreign dialect in her voice. She was kind and friendly. Also, i got a local fax number out the deal … AWESOME !!!
18 April 2025
Unprompted review
Reply from eFax
Thank you so much James for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Megha.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Very informative and helpful
18 April 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Conway and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
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