I am new to eFax, so when getting locked out of my account I thought it might be user error. I called Tech Support and Minh was so helpful, unlocking my account and showing me their old system, which... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
My support agent, Elizabeth V eFax/MyFax Multilingual Customer Service Advisor ref:!00D3001Siv.!500Vu0glkqQ:ref, was super friendly, easy to understand, and was completely competent in executing my... See more
Company replied
I have worked in the Customer Service industry for over 20 years and today I was more than pleased with the professional manner, patience and knowledge I received from Elizabeth. She calmed me down by... See more
Company replied
I have had efax for many years. It always performs admirably. Today I had trouble sending out a fax with attachments so I called customer support. The female tech was personable, professional, pati... See more
Company replied
Company details
- Fax Service
- Business to Business Service
- Cloud Computing Service
- Medical Technology Manufacturer
- Software Vendor
- Telecommunications Service Provider
Written by the company
eFax is the world’s #1 online fax service. Send and receive faxes from your desktop, phone or email. No fax machine required! Sign up in minutes at www.efax.com or call 1(800) 878-7151. For HIPAA-Compliant and Enterprise Fax Solutions, visit https://enterprise.efax.com or call 1(888) 532-9265. eFax is the leading cloud-fax solution chosen by more Fortune 500 Companies and millions of subscribers since 1995. HITRUST-CSF certified - easily integrate secure cloud faxing into your existing applications and workflows.
Contact info
United States
- 800-878-7151
- socialsupport@efax.com
- www.efax.com
4.3
Excellent
2K reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is a complete and 100% scam
Never—I repeat, never—use this company! This is a complete and 100% scam. They offer a "free month" or charge a small initial fee, but then, without any notifications or reminders, unlike what reputable companies do, they quietly charge your card.
Yes, I admit—it’s my fault that I forgot. But could you have at least notified me before charging my account? Or was that left out on purpose?
As soon as the charge went through, I immediately submitted a cancellation and refund request, since I haven’t been using the service for a long time. No one responded.
When I finally got in touch directly, I was answered by someone named Mathew B, who was extremely unfriendly and dismissive. He simply told me they wouldn’t refund anything—even knowing I hadn’t used the service, even though I reached out right after the charge.
They don’t care. They just keep pointing to the terms and conditions you agreed to when registering.
So draw your own conclusions. In my opinion, this entire system is designed intentionally this way.
Because reputable companies offer refunds without question—especially when it’s clear the service wasn’t used. Here, all you get is rudeness and excuses.
I strongly advise against using them. It’s honestly shocking that a company like this is still allowed to operate.
14 April 2025
Unprompted review
Reply from eFax
Hello,
Thank you for reaching out and sharing your concerns. I’m truly sorry to hear about your experience—it’s clear you’re frustrated, and rightfully so. That’s not the kind of experience we want anyone to have.
To help us look into this properly and take any appropriate next steps, we’ll need to verify your account. For security and privacy reasons, we kindly ask that you email us directly from the primary email address associated with your account at: socialsupport@efax.com. Once we receive that, we can validate your account and assist you further and resolve the issue for you.
Please send your account details from your registered email on file and we’ll resolve the issue as quickly and fairly as possible.
Thank you for giving us the opportunity to make this right.
Many Thanks,
eFax Support Team ^MQ
Great service
Great service. I just wish there was customer service on weekends.
14 April 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Diana and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. You may contact us at any time including on the weekend to: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Efax.com is a scam, don't use their fax service
Very bad experience with efax.com it's a scam
I sent a total of 3 faxes after subscribing to the free offer. There were 30 pages in all (so less than 200). They charged me 12 dollar... lol
I tried to send them an e-mail, but only automatic replies.
I tried to use the chat: a countdown makes you think you're 3rd or 2nd on the waiting list when it's your turn, and a message shows that no agent is available (oh... what a surprise).
I want a refund of the 12 euros and at least to be able to cancel the offer before the next debit. Guess what? I can't access their “account details” page on both "old and new version of their website. Everything on their site works except this page. I'm going to block my credit card in any case, and you won't be able to debit a single cent more from my account.
Customer ID: 54827124
8 April 2025
Unprompted review
Reply from eFax
Hello Yoann, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team ^MQ
Lots of improvements
Lots of improvements, but still have a long way to go. Keep up the good work. TWO thumbs up!
8 April 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Mayra-Beatriz and 5 star review. We appreciate you for sharing your experience here and we are very glad to hear that we are doing great and have lots of improvements on our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team ^MQ
Elizabeth V was very helpful!
1 April 2025
Unprompted review
Reply from eFax
Thank you Julie for taking the time to leave us a 5-star review and We appreciate you for sharing your experience here and we are very happy to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team ^MQ
Can't cancel the account
The first fax was not sent.
Then I want to cancel, follow the steps but is still active.
Then in the contact page explain what happens and get an automatized answer that don't help.
Then email them and they answer I have to contact via the web chat.
Then, want to contact them via the web chat they have, and it doesn't work, it says my number doesn't exist.
Then email them and it keeps saying contact via the web chat.
And on and on...
I couldn't cancel my account
1 April 2025
Unprompted review
Reply from eFax
Hello Maria, this is certainly not the impression we wish for you to have and we are very sorry to hear you had issues communicating with us. We will defiantly work with you to resolve this matter, but in order to do that we need some account information . Please send an email to socialsupport@efax.com from the primary billing email address on file with your account details, so we may address this matter for you.
Many Thanks,
eFax Support Team ^MQ
Had a good customer service experience. Agent was able to assist me clearly.
Had a good customer service experience
28 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Ashish and 5 star review. We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
An inquiry to close account turned into continued business
I called to close my account since I rarely use the service. But Eveldina asked me a few questions about my needs and offered me other options. So, she turned a cancellation decision into a downgrade/continued business instead. She was polite as well as empathetic, something rarely seen these days. Way to go Eveldina and I wish you the best in your career aspirations.
27 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Frenster and We appreciate you for sharing your experience here and we are very glad to hear that Eveldina was polite and very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
Very easy to set up
Very easy to set up, great customer service. Easy to connect with a person to answer questions.
27 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Cindy and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and our service is easy to setup. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Very helpful and efficient.
26 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Tracy and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Problem free service for years and prompt support
I had used MyFax services for years without any issues arising. Their online support was always very prompt and dealing with Elizabeth V on account matters was very pleasant and swift. I can only recommend them to anyone who needs an online fax service
22 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Ralph and We appreciate you for sharing your experience here and we are very glad to hear that Elizabeth was very helpful in resolving your request and was able to assist you. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks, Stay safe and healthy,
eFax Support Team
excellence service and professionalism
24 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Fantastic customer service
20 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback TD and We appreciate you for sharing your experience here and we are very happy to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Reply from eFax
Thank you so much for your wonderful feedback Marten and We appreciate you for sharing your experience here and we are very glad to hear that your request was resolved and you are happy with our service. Should you require further assistance, please feel free to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
Great service
Used this service for many years- excellent customer service and great service
Thank you
18 March 2025
Unprompted review
Reply from eFax
Hello Jerry,
Thank you so much for your amazing feedback and 5 star review. We appreciate you for sharing your excellent experience and we are very delighted to know you experienced excellent customer service and great service. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
I was overwhelmed by the excellent and…
I was overwhelmed by the excellent and courteous service I received from Moe (if I got his name right) and his patience in dealing with the complex problem I had given him to deal with. It was absolutely the best customer service experience I have had in my life.
17 March 2025
Unprompted review
Reply from eFax
Thank you so much Rudolf for your wonderful feedback and We appreciate you for sharing your experience here and we will ensure to forward your feedback to Moe.
Should you require further assistance, please feel free to message us at socialsupport@efax.com and we would be happy to assist!
Many Thanks,
eFax Support Team
I had a great experience with Minh!
I had a great experience with Minh!! I would certainly use these services again.
10 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Lashia. We appreciate you for sharing your excellent experience and we are very happy to hear that Minh resolved your request. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
I had a great experience with my agent…
I had a great experience with my agent because he had solved my issue in seconds. He was very professional and courteous, it didn't take him much time to make sure that my account was in good standing. Thank you.
10 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Malinda. We appreciate you for sharing your excellent experience and we are very happy to hear that Minh was very professional and courteous and was able to resolve your request. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Thanks again and may you have a wonderful day!
eFax Support Team
Great service with cancelation
Great service with cancelation. very quick and easy process. very much appreciated.
10 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback and 5 star review. We appreciate you for sharing your excellent experience and we are very happy to hear that your request was resolved quickly and easily. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
Quick and effective
Quick and effective. Listened to the issue and provided an excellent solution.
10 March 2025
Unprompted review
Reply from eFax
Thank you so much for your wonderful feedback Bill. We appreciate you for sharing your excellent experience and we are very happy to hear that Elizabeth resolved your request quickly. Should you require further assistance, please do not hesitate to message us at: socialsupport@efax.com and we would be happy to assist!
Many Thanks!
eFax Support Team
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