Visited your shop in Ripley,Derbyshire and was assisted by your member of staff Julie. My husband has recently found out he has 3 wedge fractures of the spine and has difficulty walking very far. We s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Service from Harris at your new Clydebank store who sold us a scooter and delivered it to our home: Range of mobility scooters and other mobility aids Approaches used to inform customers No pre... See more
Company replied
Had a technical problem with a week old scooter which can happen as tech does sometimes fail . Crossgates Eden Donna and Anita were very helpful as was area manager Sarah . They resolved the issue as... See more
Company replied
Dawn was a fabulous help today. Visited the store in the early stages of accepting my need to be an ambulatory wheelchair user. She was kind, polite & knowledgeable about the products on offer/what mi... See more
Company replied
Company details
Written by the company
We are the largest independent mobility retailer with 49 retail stores throughout the UK. Shop online or visit one of our stores to see how we could help you today.
Contact info
16 - 20 High Street East, DN15 6UH, Scunthorpe, United Kingdom
- 01724 747477
- www.eden-mobility.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Called into Middlesbrough eden mobility…
Called into Middlesbrough eden mobility centre on the 8th of July was talking to a man called nick who was very helpful and couldn't of wished for a better service excellent and would highly recommend the Middlesbrough branch
8 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Went rose and recliner chairin to the Grimsby town shop on the…
Went in to the Grimsby town shop on the off shot of seeing if I could gets some advice about a rise and recline chair, they was very busy and only one lady in there, she was trying to please everyone even with a coffee morning going on, there was people asking for advice everywhere, then a women came in really having a go at her about a workman nothing to do with this poor lady but she kept her cool was very professional she handled her very very well, she apologised to everyone else in the shop when it came to my turn she was so flustered but do professional at the same time, the amount of knowledge she had about the chairs was amazing so much so I’ll be back with a deposit next week to order one, her name is davina and is a great asset to your company I put my trust in her and will be back next week
8 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to share your experience and for your wonderful feedback. We're delighted to hear that Davina at our Grimsby store made such a positive impression.
It sounds like it was an exceptionally busy day, and we're proud to hear that Davina remained professional, calm, and attentive despite the challenges she was facing. Providing expert advice and outstanding customer service is something we strive for, and it's fantastic to know that her knowledge and dedication gave you the confidence to choose a rise and recline chair with us.
We'll be sure to pass your kind comments on to Davina, who I'm sure will be delighted to hear them. Thank you again for your support, and we look forward to welcoming you back next week to place your order.
Kind regards,
The Eden Mobility Team
Lucie is great thanks for everything…
Lucie is great thanks for everything you do for us, it's our 3rd purchase.
7 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Lovely lady called Lara helped me
Lovely lady called Lara helped me. She was very knowledgeable and such a polite demeanour. In no time at all I had an appointment set up for my wife
8 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Eden Mobility Skelmersdale Lancashire
The staff at my local Eden shop (Skelmersdale Lancashire) are fantasic, they understand the persons needs, and can be trusted to help in every way possible.
18 May 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Goid service by amo
8 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us such a lovely review. We really appreciate your kind words and are delighted to hear that you had a positive experience with Eden Mobility. Your feedback means a great deal to our team, and we look forward to helping you again in the future. Thank you for choosing Eden Mobility.
Sam's a good worker
Sam's a good worker, I like Sam a lot and visit daily, helping her with books. I enjoy coffee morning every week
7 July 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with Eden Mobility. Your feedback means a lot to our team, and we're delighted to hear that you were pleased with the service you received. We look forward to helping you again in the future should you need us.
Kind regards,
The Eden Mobility Team
Mobility scooter inquiry
I was served by Jacob Walker and he was very helpful and he gave me all the information I required in great detail,he was very efficient in explaining everything
7 July 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with Eden Mobility. Your feedback means a lot to our team, and we're delighted to hear that you were pleased with the service you received. We look forward to helping you again in the future should you need us.
Kind regards,
The Eden Mobility Team
Friendly helpful amazing and great…
Friendly helpful amazing and great value for money very happy customer
7 July 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with Eden Mobility. Your feedback means a lot to our team, and we're delighted to hear that you were pleased with the service you received. We look forward to helping you again in the future should you need us.
Kind regards,
The Eden Mobility Team
Reply from Eden Mobility
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with Eden Mobility. Your feedback means a lot to our team, and we're delighted to hear that you were pleased with the service you received. We look forward to helping you again in the future should you need us.
Kind regards,
The Eden Mobility Team
Great staff
The staff were really lovely and helpful, answered all of our questions and made sure we were completely satisfied with everything. 10/10 experience
6 July 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with Eden Mobility. Your feedback means a lot to our team, and we're delighted to hear that you were pleased with the service you received. We look forward to helping you again in the future should you need us.
Kind regards,
The Eden Mobility Team
The staff Carol and Phoebe at Eden…
The staff Carol and Phoebe at Eden Mobility Halifax Road Sheffield were very helpful, pleasant and nothing too much trouble whilst not been too pushy. They greeted us with a nice friendly smile.I would definitely recommend the shop
and would certainly shop there again
6 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Our team works hard to provide the best possible service, and it's wonderful to know we met your expectations.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Kind regards,
The Eden Mobility Team
Great service with a smile
We are a retired couple and visited the Fareham shop to enquire about riser/recliner chairs to future proof our apartment in preparation for later years. We were served by Jane, who gave us a comprehensive appraisal of all options available to us. After less than an hour we had purchased two riser/ recliners and been given a delivery date approx two weeks. Thank you ,Jane
24 June 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Our team works hard to provide the best possible service, and it's wonderful to know we met your expectations.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Kind regards,
The Eden Mobility Team
Excellent Service!
Carol was extremely helpful and knowledgeable about the product. We were happy to place the order for a power chair with her. The chair was delivered 2 working days later. Very happy with the service provided and can highly recommend.
1 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Our team works hard to provide the best possible service, and it's wonderful to know we met your expectations.
Thank you for choosing Eden Mobility. We look forward to helping you again in the future.
Kind regards,
The Eden Mobility Team
A staff member by the name of Emily
A staff member by the name of Emily, had a very busy Saturday, and i watched her deal with a local resident having a mental health crisis, with care and attention, along with serving customers who walked through the door. Emily was also managing to deal with a customer who had an appointment, showing her all types of models along with test driving whilst staying calm, helpful, thoughtful, smiling and professionally. Wonderful staff memeber, needs to be recognised.
27 June 2026
Unprompted review
Reply from Eden Mobility
Thank you so much for your kind review. We truly appreciate you taking the time to share your experience with Eden Mobility. Your feedback means a lot to our team, and we're delighted to hear that you were pleased with the service you received. We look forward to helping you again in the future should you need us.
Kind regards,
The Eden Mobility Team
Spoken to Stephen the new manager of…
Spoken to Stephen the new manager of Northampton store. I had alot of uneasy questions that I needed answering and Stephen made me feel so supported and at ease with his knowledge and bubbly personality making sure I understood everything. Be definitely making an order very soon with Stephen.
4 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
Thank you for choosing Eden Mobility. We look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
I will return 100%
Good morning I misplaced the review card otherwise I would of been on 2weeks ago. Just a casual call in to ask advice on a perching chair.
I Met the lovely,friendly,bubbly personality of Rachel. I think we spent 30 minutes just getting on with general chitchat I've not made any soup yet but I will save you some as promised! They do a coffee morning Friday's which will be good to do. I will return 💯% Karen
14 June 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
Thank you for choosing Eden Mobility. We look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Julie the sales assistant was very…
Julie the sales assistant was very helpful. And made the purchase of our mobility scooter smooth and stress free
4 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
Thank you for choosing Eden Mobility. We look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
I visited the Oldham shop recently…
I visited the Oldham shop recently feeling apprehensive and looking to buy a mobility scooter. I was put at ease by Rachel very quickly. We discussed my needs and she was very helpful finding the correct scooter to suit me. I was allowed a test drive, which gave me confidence with Rachel's guidance. She went over and above to help ( we even had quite a laugh), great company. I came away with my purchase, very happy, therefore I have now got my freedom to go out and about again. Great service, great shop. Would recommend to anyone that may need your help in the future. Thank you Rachel and the other lady,( sorry I have forgotten your name). Joan.
3 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
Thank you for choosing Eden Mobility. We look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
Great customer service 👏 really helped…
Great customer service 👏 really helped me out
3 July 2026
Unprompted review
Reply from Eden Mobility
Thank you for taking the time to leave us a review.
We really appreciate your kind feedback and are delighted to hear about your positive experience with Eden Mobility. Customer satisfaction is our top priority, and it's wonderful to know that we've met your expectations.
Thank you for choosing Eden Mobility. We look forward to assisting you again in the future.
Kind regards,
The Eden Mobility Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.