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Ecrater Reviews 

1,661
•
TrustScore 3 out of 5

3.0

Online Marketplace
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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products received, often noting that items are as advertised and in excellent condition, such as Blu-ray discs, mowers, and other goods. Reviewers frequently praise the prompt communication from sellers and the quick shipping, with some receiving their orders in a timely manner. However, some people were dissatisfied with the website and customer contact, reporting issues with sellers not delivering purchased items or responding to inquiries. Several consumers experienced problems with products that did not meet expectations regarding authenticity or quality, particularly with shoes and entertainment items, and found it difficult to get support or refunds from the platform or sellers. There are also complaints about long delivery times, lack of tracking information, and unresponsive customer service when issues arise.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with some expressing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast shipping and... See more

Website

People report negative experiences with the website, with many considering it one of the worst for purchasing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the condition of items received,... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching sellers or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more

Rated 5 out of 5 stars

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality. Wolf like me and United States VS Billi Holiday Planning to... See more

Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store

Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,661)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Purchased Office 2021 Professional…

Purchased Office 2021 Professional plus. order placed but didn't receive key and contacted the seller thru form provided. got prompt response with key and instructions. Reliable and responsive.

Thanks,
Balaji

15 February 2024
Unprompted review
Rated 5 out of 5 stars

I am a first time user

I am a first time user.

It's a good feeling to know that I wasn't scammed. The product I received is extremely beautiful. I feel safe shopping here and will make this my go to place for online sports shopping. The customer service was excellent, and I can't express enough how happy I am with the product. I have recommended Ecrater and Sport-Depot to my friends.

29 January 2024
Unprompted review
Rated 1 out of 5 stars

No communication on a order. No delivery.

I made an order on 01-14-2024.
It is now 02-13-2024.
I've emailed asking for a tracking number or when I should expect the package to arrive many times and I have not gotten any feedback what so ever.
They basically took my money and left me in the dark.

13 February 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. The order is currently showing as refunded.

Rated 1 out of 5 stars

1 month later, still haven't received order.

Placed order on 1/11/24. It is now 2/11/24 and I still haven't received anything. I will NEVER order anything from ecrater again. This website is a scam.

11 January 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like USPS was not able to deliver the package due to invalid/incomplete address:

https://t.17track.net/en#nums=LQ101578265SG

Please contact the merchant directly and ask for refund or reshipment.

Rated 1 out of 5 stars

Never received my order

Well, I ordered a CD from them quite a while ago and haven’t received it. Their website is very difficult to negotiate, I asked for 24 seven helpline, and it kept going back to a blank space that needed to be filled out which I did three times. Not sure about this company at all

10 February 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The tracking number indicates a delivery on 02/12/2024:
https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400111206217781841652

The order was placed on 02-05-2024 19:05 PST and was shipped on 02-07-2024 06:48 PST

Rated 1 out of 5 stars

The product was in bad condition

The product was in bad condition. Doesnt work. It was the worst.

2 February 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry for your bad shopping experience with this merchant. Please contact the seller directly for any issues with the order that you might have.

Rated 5 out of 5 stars

I've ordered twice from this merchant…

I've ordered twice from this merchant and was totally satisfied. He answered all my questions regarding his product very satisfactorily. They arrived exactly as stated, in perfect condition, in the time frame stated. I highly recommend this seller. He is honest.

8 January 2024
Unprompted review
Rated 1 out of 5 stars

Item never arrived

Item never arrived. Cost £61.50. Seller said it has been held in customs as it is liquid (perfume). Now unable to contact seller, so guess it is a scam. Seller: desireknives - avoid at all costs !

10 December 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. The seller refunded the order on 01/06/2024. You should see the funds back to the original funding source within 1-3 days.

Rated 1 out of 5 stars

I ordered in November from 2 different…

I ordered in November from 2 different sellers I still haven't got my order and it's Dec.23 those was Christmas gifts I asked for a refund so I could get him something else no reply..I guess there is going to be a sad little boy.I will never buy from eCRATER again

23 December 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry for your bad shopping experience with these merchants. The tracking numbers indicate that both orders have been shipped on 12/08/2023 and are still in transit:

https://t.17track.net/en#nums=LR092921453CN
https://t.17track.net/en#nums=LR094046216CN

Since the packages has not arrived before Christmas, please contact each of the merchants and request that they fully refund you.

Rated 3 out of 5 stars

Update

Once I got incontact with the seller I did get a full refund

Placed an order on the 30th November delevery date said 7th Dec ,after date passed an item not received i contacted seller who advised to allow 12/14 days for delivery at this time of year.we are now on 22nd and still not received have emailed seller again but no response.

21 December 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like the seller fully refunded the order on 12/23/2023.

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