Ecrater Reviews 

1,661
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products received, often finding items to be as described and in excellent condition. Reviewers also frequently report positive experiences with delivery, noting quick shipping and items arriving promptly and undamaged. However, some people were dissatisfied with the overall website experience, describing it as unreliable or difficult to use. Many consumers also faced significant issues with customer contact, including unanswered inquiries and a lack of response. Additionally, a number of customers reported receiving products that were not as expected or damaged, and experienced delivery problems like items never arriving or long shipping delays.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with some expressing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast shipping and... See more

Website

People report negative experiences with the website, with many considering it one of the worst for purchasing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the condition of items received,... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching sellers or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more

Rated 5 out of 5 stars

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality. Wolf like me and United States VS Billi Holiday Planning to... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,661)

35 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

No product delivered

No product delivered, money taken.Do not orderfrom this site.

27 April 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. It looks like he already refunded the order on 05/19/2024. You should see the funds back to the original funding source within 1-3 days.

Rated 5 out of 5 stars

I am grateful to Lost-and-Found-Films…

I am grateful to Lost-and-Found-Films for giving me the opportunity to purchase “Friends” (1971). I’ve been looking for it for a while (it’s out of print/OOP & no longer in distribution). The film played well, was shipped quickly & was accompanied by a friendly note and an extra 1970’s OOP film.

25 April 2024
Unprompted review
Rated 1 out of 5 stars

I tried to give ecrater,no stars but…

I tried to give ecrater,no stars but they won’t let you,ecrater is a scam do not buy from that store/site or seller. Order a fitted hat on April 11 to wear on my b day may first. They took my money , I ask for tracking info, no reply. I got tracking information may 3 an email saying my hat was delivered, an a close up picture of a shipping label lmaoooo,no package was delivered , no hat no refund , contact PayPal. They are scammer do not trust ecrater. First a last time shopping there.they say check with your local post office .post office have no clue.

11 April 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The tracking number indicates that the order was delivered on 04/27/2024:

https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9400109206094282839336

If you did not receive it, please contact the merchant directly. In the order verification email there is a link you can contact the merchant through.

Rated 1 out of 5 stars

Lost Money Avoid

They removed my items from the marketplace, suspended my store and refunded money from my paypal account for orders that were delivered and received by customers. For no apparent reason or email notification. Who does that? Who refunds delivered orders? Ebay? No. Paypal no? Ecrater yes. They use the saved paypal permission, login to your paypal and refund any money in your account. Without reason, complaints, questions or consultation? I am now out of pocket.

ALL SELLERS BE WARNED ECRATER IS NOT SELLER FRIENDLY.

15 April 2024
Unprompted review
Ecrater logo

Reply from Ecrater

This is a fake review. The user has not had a store on Ecrater as he claims.

Rated 1 out of 5 stars

No product, no refund, dead pets

Seller claims to have shipped order, tracking information shows only that a label was created on March 23, not that it was ever actually shipped. Contacted customer service and they won't do anything, they won't mediate or even attempt to refund my money. The seller has my money and I have a bunch of dead fish (I ordered a fish antibiotic). Ecrater doesn't seem to care since they already took took their cut, ran with it, and don't have $500 worth of deadfish to deal with. Try a trustworthy site like ebay.

5 April 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller.

The tracking number indicates that the order is currently in transit:

https://t.17track.net/en#nums=LQ102100790SG

The order was shipped on 04/04/2024

Rated 5 out of 5 stars

ON TIME!!!

I was going for a ride when I had to replace the bearings in the final drive of my 97 valkyrie. I put in an order with eCRATER and they sent them quickly efficiently and on time. On time is very important to me. And eCRATER was there for me when I needed it

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Cannot get Robax Platinum in the United…

Cannot get Robax Platinum in the United States. I have been ordering from this company for years and they never disappoint. Fair prices and super fast shipping. The Robax helps a lot when you're back hurts and tylenol and ibuprofen aren't enough. This seller is truly awesome.

30 March 2024
Unprompted review
Rated 5 out of 5 stars

Got my dvds today

Got my dvds today. They were in excellent condition and the delivery was really fast. Seller was honest in the product description and their condition. I am a very happy customer.🤠🇺🇸

25 March 2024
Unprompted review
Rated 5 out of 5 stars

Perfect!

Found a product, that I could not find anywhere else, reasonably priced with free overseas delivery, received it quickly, very happy with everything and it was super easy checkout with PayPal, simply perfect.

22 February 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE: Site admins login to your paypal & refund

If you are a seller DO NOT USE THIS SITE.

The SITE ADMINS use the paypal permission you give them to LOGIN TO YOUR PAYPAL AND REFUND YOUR ORDERS. No questions asked, no warnings, just a silent refund. I had already delivered items, mark shipped, received positive feedback and still they refunded. Not just 1 order - ALL ORDERS. It can happen randomly sometimes a month after orders. THEY WILL EMPTY YOUR PAYPAL ACCOUNT .

They do this to all new accounts. No complaints no reasons apart from it being a new store. Not an isolated incident .I had a family member sign up.....same thing. They dont respond to emails either.

Its disgusting how they refund your hard work, your bread and butter YOUR MONEY has no value to them.

The hypocrisy is that they ban genuine sellers and refund our money yet they allow countless scammers to operate freely despite overwhelming consecutive negative reviews all complaining about being scammed. Staff have no brains. AVOID

12 January 2024
Unprompted review
Ecrater logo

Reply from Ecrater

This is a fake review. The user has not had a store on Ecrater as he claims.

Rated 5 out of 5 stars

Speedy shipment

Speedy shipment. Played on North American equipment with zero issues. Very pleased and would do business with them again without any hesitation.

1 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent transaction!

Since this was my first time to order on the Ecrater platform, I must admit I was a bit skeptical. When the seller answered my inquiries so promptly and then assured me of the shipping info and time frame, I was pleasantly relieved when I received the product exactly as described within just 4 days. Would not be hesitant to order from this seller or others again.

22 February 2024
Unprompted review
Rated 1 out of 5 stars

Tried to buy some Ginseng seeds to grow…

Tried to buy some Ginseng seeds to grow in a woodland. The seeds supplied are Tianqi, ecrater now only present me with a seller login and I am unable to access any transaction so have had to raise a dispute with Paypal. No response from seller or support@ecrater so as a first time customer experience it will be my last.

16 January 2024
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this seller. You can contact the merchant by clicking on the contact seller link in the order confirmation email that you received.

Rated 1 out of 5 stars

Im a seller there

Im a seller there, i have been waiting for 5 weeks to get a reply from support. This is not a reliable platform.

Update:

Well i believe Ecrater is selling these products by itself. Thats why he is blocking other stores. Eliminating competition.

Here are some stores that ecrater is allowing and even advertising on Google. You can verify that by a simple google search.

saberft.ecrater.com
azashop.ecrater.com
yanone.ecrater.com
smartdeal18.ecrater.com

Anyone who is interested can take a quick look.
And i can guarantee that we are the ONLY store there that have a proper authorization and is a registered business.

19 February 2024
Unprompted review
Ecrater logo

Reply from Ecrater

The account has been suspended for selling unauthorized software. Examples: Ms Windows 10 Pro Product Key - $15.50; Microsoft Office 2021 Pro Plus - $24.95

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