Ecrater Reviews 

1,661
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products received, often noting that items are as advertised and in excellent condition, such as Blu-ray discs, mowers, and other goods. Reviewers frequently praise the prompt communication from sellers and the quick shipping, with some receiving their orders in a timely manner. However, some people were dissatisfied with the website and customer contact, reporting issues with sellers not delivering purchased items or responding to inquiries. Several consumers experienced problems with products that did not meet expectations regarding authenticity or quality, particularly with shoes and entertainment items, and found it difficult to get support or refunds from the platform or sellers. There are also complaints about long delivery times, lack of tracking information, and unresponsive customer service when issues arise.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and delivery, with some expressing... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some customers reporting fast shipping and... See more

Website

People report negative experiences with the website, with many considering it one of the worst for purchasing... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the condition of items received,... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching sellers or... See more

Reviews shaping this summary

Rated 5 out of 5 stars

🌶️ CinnaMINT Natural Toothpaste (Fluoride-Free) ⭐️⭐️⭐️⭐️⭐️ — “Warm cinnamon freshness 🔥” If you’re into cinnamon, this one’s crazy good. It’s got that cozy, spicy thing going on but still feels... See more

Rated 5 out of 5 stars

My first experience using eCRATER: I ordered a Blu-ray box set from a third party seller. It was very rare and impossible to find elsewhere, so I proceeded with caution. I first contacted the seller a... See more

Rated 5 out of 5 stars

Great communication, Quick shipping, Amazing products. Worms doing great. (Got food) Anxious to plant these unique seeds in the spring. Also got Sourdough starter. I've been looking for that. Mad rive... See more

Rated 5 out of 5 stars

Excellent service with seller mikaavamovies thru Ecrater. I purchased 2 movies and was so pleased they were available and great quality. Wolf like me and United States VS Billi Holiday Planning to... See more


Company details

  1. Online Marketplace
  2. Media Company

Information provided by various external sources

free web store, free online marketplace, free ecommerce website builder, free online store


Contact info

3.0

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(1,661)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

No regrets

I was skeptical at first, but I found a really great deal on an item, took a chance, and couldn't be happier. The item was received as described and the seller was super responsive. I definitely recommend Ecrater. I'll definitely be shopping here more.

15 December 2023
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

Buyer Beware! Purchased a jersey as a Christmas present for our grandson. Repeated requests for tracking info were not answered. eCreator reached out to seller for tracking info. Merchant supplied phony tracking # of 9400109206094127499893. That package had a different delivering address, same town but different house.
Update 12/14/23. No help from eCreator! I have the complete tracking info from USPS for the # that eCreator supposedly received from the merchant. That tracking # is a scam. Although a legitimate #, it has been copied from somewhere and is not for any shipment coming to us. eCreator seems completely indifferent to the idea that one of their merchants scammed us! Update 12/28/23. Still no package. Seller supplied a photo of the supposedly shipped package. Shipping label does not contain a return address! Hmmm! Also, the label contains the same
fraudulent tracking #. I have all the documentation from USPS to verify this. Still, no help from eCreator. Do not shop with them. I have been scammed! I have all documention ready to turn over to US Postal Inspectors. eCreator, please don't try to tell me about checking with the post office. I've been there and have a 3 page report detailing the complete tracking history of the fraudulent tracking # you gave me.

10 December 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience with this merchant. Please contact the seller directly with the issue. The tracking number indicates delivery to TEUTOPOLIS, IL 62467 but USPS's website does not show the address it was delivered to.

Rated 5 out of 5 stars

Hesitant at first, but LOVED what I bought!

I was hesitant using this unfamiliar website at first, but took a shot on it and my Blu-ray came on time with beautiful packaging, a working menu, language and captioning abilities, and even BONUS FEATURES! I could not have asked for a better DVD if Net***x themselves offered it.

12 December 2023
Unprompted review
Rated 5 out of 5 stars

first time buyer on eCRATER

I will buy from this seller again, my first experience on eCRATER and this seller was so nice and responded to my questions very quick, I'm happy with my purchase

19 November 2023
Unprompted review
Rated 5 out of 5 stars

Wow is all l can say

I buy a lot of stuff from europe and the east. This seller was the best ever. I'm still 2 weeks out on the same product purchased the same day. I was sceptical at 1st, but i just placed another order.

27 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

Speedy transaction and prompt processing. Product was well-packaged and arrived in less time than estimated.

26 November 2023
Unprompted review
Rated 2 out of 5 stars

Hi All,

Hi All,
I placed an order for lcd on 16-11-2023
Its been 10 days no news of tracking number or heard from seller yet. If they dont have stock just diable the product why waste people time and money.

Order No: 5730511
Order Date: 2023-11-16/21:00:01

16 November 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry top hear for your bad shopping experience with this seller. It looks like the seller refunded your order on 12/01/2023. You should see the funds back to the original funding source.

Rated 5 out of 5 stars

Prompt and polite. A legit Seller!

I was wary of purchasing with a third party seller but my experience was great. My order was delivered in 5 days and in good condition. I had messaged the seller a couple of times after ordering and they responded right away.

21 November 2023
Unprompted review
Rated 5 out of 5 stars

Seller did everything right

Seller did everything right. Immediately acknowledged the order with a tracking number, shipped the order very promptly, and sent polite communications keeping me up on the status of the order. No problems whatever!

15 November 2023
Unprompted review
Rated 1 out of 5 stars

Scams Galore

The site is full of scammers and ecrater knows this. DO NOT SHOP THERE!

15 June 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience.

The tracking number indicates that the package has been damaged and eventually destroyed: https://t.17track.net/en#nums=UH584266803YP.

The merchant refunded you on 11/14/2023. The funds were returned to the original funding source.

Rated 1 out of 5 stars

Wrong jersey and long wait

I ordered a sports jersey. After 2 months, I received the package and they sent a Iowa team jersey not a Pittsburgh steeler jersey. Don’t buy from them.

3 November 2023
Unprompted review
Ecrater logo

Reply from Ecrater

We are sorry to hear for your bad shopping experience. it looks like the merchant refunded the order on 11/28/2023. The funds were returned to the original funding source.

Rated 5 out of 5 stars

Shipment very fast to Italy

A good experience! Would buy on this site again .I buyed Tina's Mystery Box SIGNED. A fantastic and precius box.
The item arrived in perfect condition, well packaged... fast delivery Great all

11 October 2023
Unprompted review
Rated 5 out of 5 stars

First Time with eCrater! GREAT Experience!

I was skeptical about ordering on a site I had never heard of, but took the chance and was VERY pleased, item arrived faster than expected, in perfect condition, well packaged... all in all a POSITIVE experience! Would buy on this site again.

10 October 2023
Unprompted review

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