ecoscooting.com Reviews 270,616

Thank you so much

Today the driver actually called me as I wasn’t home. I asked him to leave the parcel because my husband was on his way home. Finally got my package.

Correu tudo bem, entrega feita, funcionária simpática e eficiente.

Good quick delivery

I wouldn't even give them 1 star, worst in Spain, attempted 3 deliveries, I was in every time, no attempt to call mobile or intercom, impossible to contact them or collect. 3rd time I have had this out of 3 shipments. Absolut rubbish company

Good afternoon,
I would like to inform you that the situation has been resolved. The package was indeed delivered to the indicated location.
I apologize for the confusion and any inconvenience caused, and I thank you for your assistance and support.

Best regards,
Idrisse

Sorry this is in English! I'm still learning Portuguese. I'm very grateful for how kind and patient this delivery driver was. Thank you so much for your grace.

Because it was supposed to receive 2 packets at the same time and l only got 1
Why?

We can not recommend them. We had an order shipped to us. First they claimed I was not home, then they claimed my address / location is incorrect and then back to I was not home. I was home all week and the address was correct. I have other delivery companies delivering here all week. I called them without a response. I sent them Google Maps links to show them that the address is correct. Now they just „gave up“ and returned the product back to the shipper in overseas. Don‘t waste your time and money with them. The delivery services are not their priority.

Delivery on time

Tudo ok obrigado

I received a message that my package had been delivered but ive been home all day and nothing. Furthermore there is no one to speak to only bots that say it was delivered

I have not received my delivery?

Very bad service delivered my product to somebody and mark as delivered I did not receive anything yet.very bad service

The worst delivery service I ever had to deal with by far.
Yesterday they sent me an email to say I would get my packages during the day. I waited all day for nothing, the delivery didn’t happen.
I then contacted support to tell them I wouldn’t be here today so they should do the delivery another day. And what did they do? They tried to deliver.
This is the 6th or 7th time the exact same thing has happened. I’m tired of their incompetence.
I’m starting to think they do it on purpose so packages get sent back to Ali express.

Very poor delivery experience with Ecoscooting.
My order was supposed to be delivered around March 20, but I never received it. The tracking showed a “failed delivery attempt”, however no one came to my address and no one called me. I was at home the whole time.
The status remained “in transit” since March 19 and did not change for many days. After contacting customer service, I was informed that my delivery would be prioritized.
Unfortunately, after waiting several more days with no updates, I received another message saying that my package is being returned to the sender.
This is extremely frustrating and unacceptable. The courier never actually attempted delivery, and due to this failure, I did not receive my order at all.
Order not delivered. The courier claimed a delivery attempt, but I was at home and no one came or contacted me. The package was returned to sender. Order number: PO-186-10802135634552591
I cannot recommend this service.
🇪🇸 Español:
Muy mala experiencia con Ecoscooting.
Mi pedido debía entregarse alrededor del 20 de marzo, pero nunca lo recibí. El seguimiento indicaba un “intento de entrega fallido”, sin embargo nadie vino a mi dirección ni me llamó. Yo estaba en casa todo el tiempo.
El estado permaneció como “en tránsito” desde el 19 de marzo sin ningún cambio durante muchos días. Después de contactar con atención al cliente, me informaron que mi entrega sería prioritaria.
Lamentablemente, tras varios días más sin actualizaciones, recibí otro mensaje indicando que el paquete estaba siendo devuelto al remitente.
Es una situación muy frustrante e inaceptable. El repartidor nunca intentó realmente la entrega y, debido a este fallo, no recibí mi pedido.

No recomiendo este servicio.

The Courier, because i couldn't open the door in 2 sec, started to kick and push the door of the apartment.. What kind of people do you employ, do you pay them enough so they dont hate their job?
but at least you managed to get the package delivered

Garbage service, parcels been out for delivery 4 days in a row, no attempts made to deliver, last 2 days vehicle broken as an excuse, no doubt fifth attempt tomorrow.....

EcoScooting Delivery in Portugal is a scam scheme. They don´t delivery the packets and excuses with wrong address or nobody to receive. I have made more that 6 complaints telling that the address is correct and that this is an company open 24h a day. They call me asking for another address to be able to delivery on Easter holidays witch is very suspicious! The costumer support is also very bad and they put music instead of listening and try to solve the issues. Unbelievable! EcoScooting as more than 1400 complains in "Portal da Queixa" and some people says that they steal the packages contents. Stay away from them. They don't deserve to be in the market.