easyfinancial Reviews 

1,116
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 625 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their politeness, helpfulness, and professional demeanor, making interactions pleasant and informative. Many people highlight the exceptional customer service, noting that representatives are patient, understanding, and go above and beyond to assist with queries and concerns. The overall service is described as efficient, fast, and easy, with many appreciating the smooth process for transactions and loan applications. However, some customers also noted issues with payment processing, including delays in receiving e-transfers and funds being deposited into incorrect accounts. A few other people also felt that the interest rates were excessively high, leading to situations where payments barely impacted the principal balance, and some experienced difficulties when trying to pay off their loans early.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting their helpfulness, politeness, and... See more

Service

Users describe positive interactions with service, appreciating the kindness, efficiency, and helpfulness of... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness and... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting positive experiences, such as... See more

User experience

People report positive experiences with user experience, describing it as smooth, fast, and easy, often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sankeit is such an amazing member of your staff. He is always very polite, informative and helpful with all of my queries. Just hearing his voice makes my experience with easyfinancial such a treat. G... See more

Company replied

Rated 5 out of 5 stars

Sankrit was super helpful with helping me pay off my loan. He was friendly polite and patient with me I would highly recommend Easy Financial for all your financial needs.

Rated 5 out of 5 stars

Being able to speak with people and not doing it all solely online, made my experience feel human. Julie from the Chatham location was very knowledgeable, and conveyed this knowledge to me very well.... See more

Company replied

Rated 5 out of 5 stars

This review is for Sankeit. He has been very helpful and patient while explaining everything to me. He very well explained me the balance amount on my profile, interest charges, loan insurance and pri... See more

Company replied


Company details

  1. Financial Institution
  2. Alternative Financial Service
  3. Car Finance and Loan Company
  4. Loan Agency
  5. Non-Bank Financial Service

Written by the company

easyfinancial is committed to providing Canadians with accessible, responsible, and personalized borrowing solutions. The company focuses on helping customers build their financial confidence through clear terms, compassionate support, and a straightforward application process. Whether customers are working to improve their credit or need support during life’s unexpected moments, easyfinancial is dedicated to helping them move forward.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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4.1

All reviews

(1,116)

693 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service , trusted

29 June 2026
easyfinancial logo

Reply from easyfinancial

Hi Felicitas,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

i found the whole meeting very easy

i found the whole meeting very easy, she explained everything to me good. she even showed me how to get through my phone to get forms, it was a nice time .thank you for the help.

27 June 2026
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Reply from easyfinancial

Hi Robert,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Deeva was very helpful

Deeva was very helpful, professional and knowledgeable !

28 June 2026
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Reply from easyfinancial

Hi Antonio,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

It was so easy maybe not too much for…

It was so easy maybe not too much for the man helping me but he did help me a lot.He made it easy for me .

28 June 2026
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Reply from easyfinancial

Hi Janice,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyfinancial team

Rated 1 out of 5 stars

They made an error at another location…

They made an error at another location and would not accept the fact they made an error and threatened me with putting a bad review on my account
Never go to these people Far warning they don’t know what they are doing but will call you constantly

27 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for taking the time to share your feedback. Your experience is important to us, and we’re committed to addressing your concerns. We’d appreciate the opportunity to speak with you directly—please call us at 1 888 502 3279 so we can assist further.

Rated 1 out of 5 stars

After several years on a $6000 loan

After several years on a $6000 loan, my daughter just paid them off. $9500 besides the 266/biweekly for 2 plus years.
Freaking criminal. Well just about criminal. They play just within the law. If you use their service you'd better be ready to pay, pay and pay. She paid them off in full on June 23rd, stopped payment at her bank and immediately on the 25th, another $266 payment was taken out of her account.
Whether this was a bank error is moot, because Easy financial still drew it from her account knowing the loan was paid out.
To add insult, the rep asked my daughter "why she wanted to pay it off in full". Unbelievable!
Crooked pricks in my opinion.
If you need financial help, do not use these guys. You'll be paying Forever!

25 June 2026
Unprompted review
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Reply from easyfinancial

We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would welcome the opportunity to better understand what happened and see how we can help. Please contact our team at 1 888 502 3279, and we’ll be glad to look into this with you.

Rated 5 out of 5 stars

The best of the best

The best of the best
Thanks to AUDRIANNA STEPHENSON

26 June 2026
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Reply from easyfinancial

Hi Antoine,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Professional, Courteous, Rapid, and Effective!

Nothing is more satisfying to me as when people do their job correctly. I dealt with Easy in Kanata Centrum and the level of professionalism was mind-blowing. Anurag from Branch 2566 answered all questions and treated me like a friend. He offered to discuss my future financial goals and was very helpful.

25 June 2026
Unprompted review
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Reply from easyfinancial

Hi Maria,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Excellent service

Excellent service. Donna was a pleasure to deal with.

24 June 2026
Unprompted review
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Reply from easyfinancial

Hi Anita,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Great service

22 June 2026
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Reply from easyfinancial

Hi Cindy,

We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

Sankeit was sooo friendly

Sankeit was sooo friendly. No judgement whatsoever. Weighed out pros and cons with me. Very valuable.

22 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Hi Allie ,

Thank you so much for your kind words. We truly appreciate your positive feedback and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 1 out of 5 stars

My step father got a loan over2 years…

My step father got a loan over2 years ago while my mother , his wife, was in the hospital, it was for $3300 a few times over this time he couldn’t afford the payment and they talked him into deferring the payment to the end of the term so he would be caught up and not behind any payments but they did not explain that in doing so he would be charged over 800$ each time in interest. So we called inquiring how much was left owing on the loan and he was told he owes $3500 still, after paying on it for over 2 years he owes more than what he started off with which is just insane. No wonder they talked him into deferring payments but why didn’t they explain that his 118$ payment getting deferred would cost him 800$ in interest…they suggested the deferral , they made it sound like the best option to keep his account from being in arrears… they said if defer the payment then he wouldn’t have to pay the payment that month or any late fee that it would simply be moved to the end of his payments extending the date he won’t have it paid off and he would just need to make the next payment on the usual scheduled date…. Try failed to mention anything about him being charged 800$ worth of interest each time he did a deferral…We are so disgusted with this loan agency I do not have words so please have them explain deferring payments thoroughly before you do it we could have just made a late payment and paid a late fee instead of thousands of dollars worth of interest. Beware of easy financial !!

17 June 2026
Unprompted review
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Reply from easyfinancial

Thank you for taking the time to share your feedback. Your experience is important to us, and we’re committed to addressing your concerns. We’d appreciate the opportunity to speak with you directly—please call us at 1 888 502 3279 so we can assist further.

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible. Nothing but theives. What these people do should be illegal. They take advantage of people who are just barely getting by. And that person thinks they can handle the loan payments so they take it. I originally had the interest amount paid off on my loan and I only had maybe 1500/2500$ left to pay and then EZ financial called me and offered me a top at first I denied. But they continued calling and I started going through hardships so I reluctantly took it and I never should have. All of s sudden I owed 13000. And my interest was 33% of have made payments of 414$ a month for over a year now and I still owe 12000$ THIS IS CRIMINAL. A d then they started pulling double payments without my permission and that messed up my other payments like insurance. These company shouldn't be allowed to operate. Luckily I found a legal way out of this jewery. And uou best believe im taking it.

21 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would welcome the opportunity to better understand what happened and see how we can help. Please contact our team at 1 888 502 3279, and we’ll be glad to look into this with you.

Rated 1 out of 5 stars

DO NOT DO IT, try other options, this is the worst option!

Try every other option before easy financial. These people don’t know how to read, can’t follow simple easy to follow emails even with what they need yet they’ll keep asking for the same information over and over. I’m disgusted, if I could give a 0 star rating or even a negative rating I would. Disrespectful staff, I can’t wait to be done with them, never again!!!

19 June 2026
Unprompted review
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Reply from easyfinancial

We’re sorry you’ve had a difficult experience, and we want to ensure your concerns are addressed promptly. When you have a moment, please reach out to us at 1-888-502-3279 so we can assist further.

Rated 1 out of 5 stars

Do not trust easy financial

Do not trust easy financial. You have to pay back 25 times more than you borrowd and also all emloyees and managers do not respect you as a customer they talk to you very bad and nassty attitude. they do not know about the ETHIC at job place. I have no idea which Canadian governmet auttorized this organization do this kind of MONEY HARRASSMENT to the ordinary people. SHAM ON EASY FINANCIAL.

18 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

Thank you for taking the time to share your feedback. Your experience is important to us, and we’re committed to addressing your concerns. We’d appreciate the opportunity to speak with you directly—please call us at 1 888 502 3279 so we can assist further.

Sincerely,
Your easyfinancial team

Rated 3 out of 5 stars

Predators - Avoid

Cant say they're a horror story customer service is regular and reachable. But their unsecured interest rates are brutal and predatory to vulnerable people and steeply take advantage of their situation for help. I took out a $15k loan at 34% for 84 months loan planned to payback $2k a month extra (payment plan $662) to exit ASAP. If math isnt your thing I agreed to repay $55k on their plan. CRazy - but I had a strategy. However since it was to boost my credit score ONLY AFFECTED BY UTILIZATION. I dont have a late payment in 5 years - my score went from 618 to 757 and I was immediately became Prime. Vancity advertises debt consolidation loan given my score, good income and history I was approved for a 15k loan @ 7% and offered a new credit card at $10,000 when I was only expecting $1,500 approval, mind you my credit cards was already at $14k (empty owing) and my credit limit nearly doubled with Vancity. My recommendation DO NOT USE EASY Financial. You need a sound strategy otherwise they'll eat up all your money and you'll repay far far far more than what you borrowed. My alternative was to pay down my credit through my $2k payments which would've taken me 7 months but had family pressure otherwise that would have been my preferred option. There's no rush and typically lenders like to see 6 months of a solid credit performance not me where I only had dayys of being prime. But I had very very strong factors like +100k salary, and reputable employer, income and showing extra loan payment in effort to pay it off and others. But still dont use easy financial get credit and financial literacy training instead so you have the right tools. I closed my loan out month two. Its better to not risk at all, plus lenders dont like bad risk anyways.

Just so you know when you borrow $15,000- 7% intetest from a regular bank it means I repay $16,000 in total with interest vs easy financial 34% repays $55,000 in total. Percentage absolutely matters! Avoid Easy financial. Their unsecured rates start at 29% still brutal and should absolutley be avoided.

15 June 2026
Unprompted review
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Reply from easyfinancial

We’re sorry to hear that your experience did not meet your expectations. We take all feedback seriously and would welcome the opportunity to better understand what happened and see how we can help. Please contact our team at 1 888 502 3279, and we’ll be glad to look into this with you.

Sincerely,
Your easyfinancial team

Rated 4 out of 5 stars

What a difference

What a difference was approved for a small loan increase and let me tell you the service what a huge difference the agent went through everything the agent took the time to explain everything including how the loan terms work honestly this was a 100% better experience than my first loan how would have thought that getting a loan increase would end up putting the loan in a better situation

17 June 2026
Unprompted review
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Reply from easyfinancial

Hi Jeffery,

We’re delighted to hear you had a great experience and are glad we could meet your expectations. Thank you for choosing easyfinancial!

Sincerely,
Your easyfinancial team

Rated 5 out of 5 stars

i was in to easy finance/colwood a cupl…

i was in to easy finance/colwood a cupl days ago and i must tell you all.. omgoodness ..thr fabulous!…they really are…🥰..i was in last yr for a small loan and the fellow that helped me was awsum! he was all over my application and he got everything all set up for me …same day…and made sure everything we were doing was set and ready. i was thrilled! i am trying to get my credit back to good again and they got me all set up. i am again back to see them all at my colwood store. just for one more smll ‘top up’ ..and i was helped by the 2 fellow’s and the beautiful lady thr and again they got me set up. i have paid off my patent and they’re helping me move ahead! and have helped me immensely ! yeaaa easy!😁! thank u easy i really am greatful for your help/input/ and the folks out there really do need to talk to them ..they’re awwwwsum! ♥️😁😎!

10 June 2026
Unprompted review
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Reply from easyfinancial

Hi Melissa,

Thank you so much for your kind words. We’re delighted to hear you had a great experience and will share your feedback with our team!

Sincerely,
Your easyfinancial team

Rated 1 out of 5 stars

Flowery Responses Do Not Change the Experience

Easy Financial very accommodating when it comes to lending you money. The staff at the branch was very nice until you try to pay it out. Be very careful. Payments may sound great but the high interest will come back and bite you. You will be making payments that won't impact your balance. SECONDLY, If your bank tries to payout your balance and requires them to send them a payout statement, they won't. They will send it to you but they won't send it to a third party. They will tell you they sent it when they didn't. My payout was delayed because they refused to send the bank the payout statement. Then they delay it so they can pull another payment. I told them it was being paid out and not to schedule a payment and then they send me a deferment agreement to sign so they can add more fees and delay the payment. I went through hell trying to pay out this financial institution but they will delay to squeeze another payment out of you. UPDATE They have responded to this review and unfortunately I did contact them and it was not resolved. I am working with my bank and hopefully this will be paid out today and I won't have to deal with them anymore.

15 June 2026
Unprompted review
easyfinancial logo

Reply from easyfinancial

We’re sorry to hear about your recent experience and understand how frustrating this must have been. We’d love to have the opportunity to investigate further. Please call our Customer Service team at 1-888-502-3279 so we can look into this right away.

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