This company also trades under the name Blais1817 who sell bicycles. I ordered one but have no tracking details and their phone number and email address are phoney. They use Shopify for payments, etc.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Items in stock and fast delivery
Ordered what I wanted, at a reasonable price, and they arrived the very next day. That works for me. Thanks.
25 July 2024
Reply from EasyEquipment
Hi Paolo,
Thank you for your review! We're delighted that you found the items you wanted at a reasonable price and received them the very next day. Providing quick and efficient service is our goal, and we're glad to hear it worked well for you. If you have any further needs, please reach out.
Best regards,
EasyEquipment
Wow equipment arrived on time
Wow equipment arrived on time, delivery process is completed professionally and quickly responded a request of invoice at the end. Thank you. Great business
30 July 2024
Unprompted review
Reply from EasyEquipment
Hi Ibrahim,
Thanks a ton for the 5-star review! We're so glad to hear you appreciated our team's efforts. We always aim to support our customers every step of the way, even after delivery. Looking forward to serving you again!
Best Regards,
EasyEquipment
Arrived week late I tried to cancel and…
Arrived week late I tried to cancel and was then told there was a 25% restocking charge
22 July 2024
Reply from EasyEquipment
Hi,
Thank you for reaching out and letting us know about your experience.
After reviewing the delivery, we found that the parcel was sent to the wrong address. We've since worked with the courier to speed up the delivery. When we notified you that the package was en route, you chose to cancel the order.
Although our logistics team will make every effort to expedite your delivery, there may be unexpected issues on the courier's side that are beyond our control. Should any problems occur, our customer service team will reach out to resolve them promptly. Since your item was already at the courier's depot when you requested the cancellation, our cancellation policy—agreed upon at the time of your order—will apply.
We sincerely apologize for any inconvenience and we hope to have the opportunity to serve you better next time.
Regards,
EasyEquipment
Sent me wrong item
Sent me wrong item. 2 weeks later still having to chase my refund of nearly £800. Simply not good enough. Will not buy from you again.
3 July 2024
Reply from EasyEquipment
Hi,
Thank you for your feedback. We deeply regret that you received the wrong item and that your refund has taken longer than expected. We understand how disappointing this experience has been, and it falls short of the service we strive to provide.
Please do not allow this isolated incident stop you from giving us another chance. We are confident that your next experience will be worthy of a 5-star review that we both aim for. Thanks again for sharing your experience with us.
Best Regards,
EasyEquipment
misleading information on cost and very…
misleading information on cost and very un helpful
report to trading standards
18 July 2024
Reply from EasyEquipment
Hi Jane,
Thank you for your review. We’re sorry to hear that you found the information on our website unclear. While we do list standard delivery fees, we also include a disclaimer noting that certain postcodes may incur additional charges due to variations in logistics quotations for those areas.
We understand how this could be frustrating and apologize for any inconvenience this may have caused. We are always looking to improve and will take your feedback on board. If you have any further concerns, please don't hesitate to reach out to our customer service team for assistance.
Best Regards,
EasyEquipment
Reply from EasyEquipment
Hi Karem,
Thank you for your review! We're glad to hear you had a good experience with our service. If there's anything we can do to make it even better, please let us know. We're here to help!
Best Regards,
EasyEquipment
Item arrived fast
Item arrived fast, and in perfect condition. Delivery man was friendly, and carried my item inside with no complaining. 5 stars all round
24 June 2024
Reply from EasyEquipment
Hi Sarah,
Thank you for the fantastic review! We're delighted to hear that your item arrived quickly and in perfect condition. It's great to know that our delivery service met your expectations and that our delivery person was friendly and helpful. We truly appreciate your kind words and 5-star rating!
Best Regards,
EasyEquipment
Reply from EasyEquipment
Hi Gergana,
Thank you so much for your positive feedback! We're thrilled to hear that you had a great delivery experience and that you're pleased with the quality of our products. If there's anything else we can do for you, just let us know. We're here to help!
Best Regards,
EasyEquipment
Unfortunately the item arrived damaged
Unfortunately the item arrived damaged, but I have to say great customer service and availability
8 July 2024
Reply from EasyEquipment
Hi Judith,
We apologize for the inconvenience caused by the damaged item. Your feedback is valuable, and we're actively working to improve our packaging and delivery processes to minimize such occurrences in the future. We appreciate your understanding and hope to serve you better next time.
Thank you for choosing EasyEquipment.
Best Regards,
EasyEquipment
Unfortunately, damaged on delivery.
The item turned up damaged. Something heard hit the box that the toast was in. One can only surmise it was possibly done in transit as I would hate to think anybody had sent a damaged item from the company itself. I have yet to bother pursuing the case directly as the dent in the toaster was minor, just disappointing when you’ve spent the best part of £140 on a toaster. The toaster itself is excellent. And I cannot fault the speed in which it was sent out to me. I will use this company again. Just fingers crossed, you find a better courier.
11 July 2024
Reply from EasyEquipment
Hi J Freeman,
Thank you for sharing your feedback with us. We're sorry to hear about the damage your toaster incurred during transit. We strive to ensure all items are securely packaged to withstand the rigors of delivery, but unfortunately, occasional mishaps can occur despite our best efforts.
We appreciate your understanding and are glad that despite the minor dent, you find the toaster itself excellent and were impressed with the speed of delivery. We aim to provide a smooth and efficient shopping experience, and your feedback helps us improve.
We look forward to serving you again in the future.
Best Regards,
EasyEquipment
Worse company to work with
Worse company to work with, do not pay one pounds to them , west my time and money
You guys joker , only when you took the money from my account they wear fast , delivery and customer service was maybe good for 1810 not for 2024.
Do not west any money to this company .
9 July 2024
Reply from EasyEquipment
Hi,
Thank you for bringing this negative experience to our attention.
Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience an inventory error. Fortunately, in this instance, the stock arrived after a day and we managed to deliver the product swiftly.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
We hope to have the opportunity to serve you better next time.
All the best,
Easy Equipment
Reply from EasyEquipment
Hi,
Thank you for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Reply from EasyEquipment
Hi,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
After 2 weeks item did not appear
After 2 weeks item did not appear, on the phone they promised me a full refund, by email, they told me there would have to be a restocking charge. Never again!
19 June 2024
Reply from EasyEquipment
Hi,
We understand your frustration regarding your order, and we appreciate your patience. Upon reviewing your order, after you requested a cancellation following the courier's collection, the item was marked as canceled upon arrival at their depot.
When we received your confirmation to proceed, we promptly instructed the courier to resume delivery to your local depot in the Highlands. This process could take longer due to transfers and the distance involved.
Given your decision to cancel again, we have halted the delivery despite incurring additional costs. To assist you, we will waive the abortive charges and delivery fees. However, since the item left our warehouse, a 25% restocking fee will apply.
We hope you understand that we cannot offer a full refund as we must adhere to our terms of sale.
Best Regards,
EasyEquipment
Everything was great
Everything was great, from ordering to delivery. Customer service double checked we had ordered the correct fryer re the fuel we use, they were very good and delivery notifications again very good.
8 July 2024
Reply from EasyEquipment
Hi Geoff,
Thank you for your good words and for sharing your positive experience with our community.
Your 5-star review brightens our day and serves as a constant reminder of why we love what we do. We’ll continue striving to provide exceptional products and services and outstanding customer care to make every interaction with us remarkable.
We can’t wait to welcome you back for another outstanding experience.
Best Regards,
EasyEquipment
Reply from EasyEquipment
Hi Guy,
Thank you so much for your wonderful feedback! We're thrilled to hear that our product has met your satisfaction.
We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Friendly Company
It is a really nice company to deal with, they are friendly and helpful, and keep you informed at all stages of the purchase.
12 June 2024
Reply from EasyEquipment
Hi Suzette,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Good 😊 👍👍👍👍👍
4 July 2024
Reply from EasyEquipment
Hi,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
Good after 3 weeks we ordered
4 July 2024
Reply from EasyEquipment
Hi,
Thank you for your review.
Upon reviewing your order, we found that delivery took one week and your item was damaged in transit. Our representative promptly informed you that it was the last in stock. We arranged for a different item to be sent, which was delivered the next day. We are very sorry for this inconvenience and any trouble it caused. We are committed to serving you to the best of our abilities and appreciate your understanding. Thank you for choosing our company, and we look forward to assisting you further.
Best Regards,
EasyEquipment
Very good !!
13 June 2024
Reply from EasyEquipment
Hi,
Thank you for the wonderful review! We can’t wait to welcome you back for another outstanding experience.
All the best,
Easy Equipment
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.