This company also trades under the name Blais1817 who sell bicycles. I ordered one but have no tracking details and their phone number and email address are phoney. They use Shopify for payments, etc.... See more
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My order came 8 days later BUT Easyequipment customer service did best they can. cheeky delivery driver/s (third party) action caused that but hey! Good customer service , early to say something ab... See more
Company replied
Absolutely brilliant, really kind and helpful as I had a slight problem of one broken dinner plate. I had a replacement within a week. I also bought a deep fat fryer, again the guys were super help... See more
We liked the price and the product looks excellent. The delivery was delayed which was inconvenient and when delivered the kerbside delivery meant we had to find help to man handle the unit over a co... See more
Company replied
Company details
Written by the company
Welcome to EasyEquipment, where we redefine simplicity in commercial catering equipment solutions. With a steadfast commitment to quality and customer satisfaction, EasyEquipment has established itself as a trusted provider in the food service industry. At EasyEquipment, we specialize in offering a wide range of high-quality catering equipment and supplies to meet the diverse needs of our customers. Whether you’re a restaurant owner, a catering service provider, or a hospitality professional, we understand the importance of reliable, efficient equipment in your daily operations. Our product catalogue features everything from cooking appliances and refrigeration units to kitchen utensils and dining essentials, sourced from leading manufacturers known for their durability and performance. Each product is carefully selected to ensure it meets our stringent quality standards and delivers exceptional value. What sets EasyEquipment apart is our dedication to customer service excellence. We strive to make your purchasing experience as straightforward as possible, with knowledgeable support available to assist you at every step. Our team is committed to understanding your unique requirements and recommending solutions that best fit your business needs. Join countless satisfied customers who rely on EasyEquipment for their catering equipment needs. Discover why we are trusted by businesses nationwide for superior products, competitive pricing, and unparalleled service. Experience the ease of shopping for commercial catering equipment with EasyEquipment. Your success is our priority
Contact info
Bilbao Street, BL1 4HH, Bolton, United Kingdom
- 0333 3443 979
- sales@easyequipment.com
- www.easyequipment.com
3.0
Average
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Many years customer
Many years customer. Good prices comparing the market and helpful customer service. Overall good and thank you!
9 August 2024
Reply from EasyEquipment
Thank you for being a loyal customer over the years! We're glad to hear you find our prices competitive and our customer service helpful. Your support means a lot to us, and we look forward to continuing to serve you. Thanks again!
Regards,
EasyEquipment
Need to get a better delivery service…
Need to get a better delivery service if you pay extra to get something delivered you expect it Delivery not that the delivery company are too busy to deliver an agreed date and time also require refund on delivery paid
27 August 2024
Reply from EasyEquipment
I apologize for the inconvenience you experienced with our delivery service. We completely understand your frustration, especially after paying extra for delivery. Your feedback is crucial, and we’ll work on improving our service.
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for the great feedback! 👍🏻 We're happy to hear you're satisfied. If you need anything, we’re always here to help!
Regards,
EasyEquipment
Modena TBM7 Wet Heat Bain Marie 4 X GN1/6 + 3 X GN1/9 150mm Pans & Lids Included
Bought that item
Modena TBM7 Wet Heat Bain Marie 4 X GN1/6 + 3 X GN1/9 150mm Pans & Lids Included
It is absuallty poor quality not suitable for business
Don’t waste your money!!!!!
27 August 2024
Reply from EasyEquipment
I’m truly sorry to hear that the Modena TBM7 Bain Marie didn’t meet your expectations. We take product quality seriously, and it’s disappointing to know this item isn’t suitable for your business needs. Your feedback is invaluable, and we want to learn more about the specific issues you encountered. Please reach out to us directly so we can assist you and see how we can make this right.
Thank you for bringing this to our attention.
Regards,
EasyEquipment
I got the easy equipment commercial oven well on time as per commitment and its working perfectly fine,overall it is a perfect experience as we trust on easy equipment as we are using their equipments
Our experience is perfect with easy equipment they are reliable and durable equipments as we are using them quiet a long now.i must recommend other commercial users to just try these once.
27 August 2024
Reply from EasyEquipment
Thank you for your wonderful feedback! We're delighted to hear that your experience with our commercial oven and equipment has been perfect and that you've trusted us for a long time. It’s great to know that our reliability and durability have met your expectations. We truly appreciate your recommendation to other commercial users, and we look forward to continuing to provide you with the quality and service you deserve!
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you so much for your kind review! We're thrilled to hear you were happy with our customer service and the quality of our product. If you ever need anything in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Regards,
EasyEquipment
Reply from EasyEquipment
Thank you so much for your valuable feedback! We truly appreciate your business and are delighted to have you as a customer.
We look forward to serving you again on your next purchase. If you have any questions or need assistance, please don’t hesitate to reach out.
Thanks again, and we hope to see you soon!
Best,
EasyEquipment
We ordered a pie warmer on the 21st…
We ordered a pie warmer on the 21st August on next day delivery and only received it on the 28th.
21 August 2024
Reply from EasyEquipment
Thank you for sharing your thoughts with us! We truly appreciate your reviews, as they help us enhance our services.
We wanted to inform you that due to extenuating circumstances with our courier, there may be some delays in delivery. We are actively working to resolve this issue and appreciate your patience during this time.
Best,
EasyEquipment
Very very bad experience
Order 2 equipment; for 1 got the tracking number and received on time for the other item there is no tracking number provided, After 1 week still didn't receive the item
After calling to support they are explaining me that I have to wait outside from 8am to 6pm in that time frame driver may come any time to deliver
Without giving specific time how I can wait 8 to 6?
Very very bad experience from Easy Equipment
At least provide the time slot so that can arrange someone to receive
15 August 2024
Reply from EasyEquipment
Hi,
We’re truly sorry for the frustration you’ve experienced with your order. It’s disappointing to hear that one item arrived on time while the other did not, and that you weren’t provided with a tracking number or a more specific delivery window.
We understand how inconvenient it is to wait for a delivery without a clear time slot, and we sincerely apologize for this. We’re working with our delivery partners to improve the accuracy and communication around delivery times to prevent situations like this in the future.
Thank you for your feedback—it helps us make necessary improvements. If there’s anything more we can do to assist you, please don’t hesitate to reach out.
Regards,
EasyEquipment
Reply from EasyEquipment
Hi Simon,
Thank you for your fantastic review! We're thrilled to hear that your order arrived on time and that everything is working like a dream. Your satisfaction means the world to us. If you ever need anything else, we're here to help. Thanks again for choosing us!
Regards,
EasyEquipment
After I made my order ,I was told it…
After I made my order ,I was told it was smashed in the warehouse, and it would have been a month to receive another. I purchased an alternative to be delivered and the driver left it outside the neighbours shop premises
😡
14 August 2024
Reply from EasyEquipment
Hi Stephen,
We’re very sorry for the inconvenience you experienced. It’s disappointing that your original order was damaged and that the delivery of the replacement didn’t go as expected. We’ll be addressing these issues with our team to prevent this in the future.
Thank you for bringing this to our attention. Please reach out if there’s anything else we can do for you.
Regards,
EasyEquipment
Not pleased with the delivery
Not pleased with the delivery. It was left on the curb side. After spending the best part of £1000 I didn't expect it to be left outside the premises. I had to phone around to get them brought inside.
6 August 2024
Reply from EasyEquipment
Hi Brian,
Thank you for your feedback. We're sorry to hear about your experience with the delivery. While we work with partner couriers who typically provide curbside delivery as part of their service, we understand how frustrating this must have been, especially given the value of your purchase.
We always strive to be transparent about delivery services, but we recognize that this situation wasn't ideal. We appreciate you bringing this to our attention and will review our communication to ensure customers are well-informed about what to expect.
If there's anything more we can do to assist or if you have further concerns, please don't hesitate to reach out. We truly value your business and hope to have the opportunity to serve you better in the future.
Regards,
EasyEquipment
Great product and service
22 July 2024
Reply from EasyEquipment
Hi Ross,
Thank you so much for your kind words! We're thrilled to hear that you're happy with both our product and service. Your satisfaction is our top priority, and it's wonderful to know that we hit the mark for you. If you ever need anything else, we're here to help. Thanks again for choosing us!
Regards,
EasyEquipment
Reply from EasyEquipment
Our goal is to deliver an outstanding experience to our customers. However, there are unexpected incidents that might happen that are beyond our control and we're sorry that they happened to your order
Sorry to hear that you're having trouble with the vegetable cutter handle.
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
We hope to have the opportunity to serve you better next time.
Best regards,
Easy equipment
Avoid like MPOX.
Ordered some in-stock catering equipment on Tuesday morning with next day delivery, urgently needed for an event on Saturday. Despite paying by card, I was told I need to prove our bank account, so I did so later that day and well before closing time. Wednesday I phone to check it's all ok - account team will look at it today and it'll definitely be out with the courier soon, I was told. No problem for Saturday.
Thursday rolls around, and they refuse to confirm it's out for delivery or even a tracking number. Definitely still time for Saturday though.
Friday rolls around, and there's been a mix up at the courier, so it's coming Monday. Nothing can be done, I'm told, but someone would personally take charge of the order to ensure the rest is smooth sailing.
Monday I phone again. Actually it was in a different warehouse and needed to be moved first. Then the courier messed up. I think it eventually came Wednesday. Which I guess is next day (...plus a week!)
Their call centre is obviously overseas.
Absolute disaster of a company. I should have read the online reviews first.
19 July 2024
Reply from EasyEquipment
Hi James,
Thank you for bringing this negative experience to our attention. We take pride in giving outstanding service and we’re saddened to see we missed the mark.
Please do not allow this isolated incident to stop you from giving us another chance. We are confident that your next experience will be worthy of a 5-star review which we both aim for. Thanks again for sharing your experience with us!
Your feedback is valuable to us, and we are taking steps to prevent such occurrences in the future.
Best Regards,
EasyEquipment
Would have given 5 stars if non stick…
Would have given 5 stars if non stick trays were supplied with the oven (end up buying silicone sheets for great baking) Apart from that it is excellent and wouod highly recommend to everyone!
Manufacturer must supply non stick trays!
18 July 2024
Reply from EasyEquipment
Hi,
Thank you for taking the time to share your thoughts! We're glad to hear that you're pleased with the oven overall and appreciate your recommendation. We understand your point about the non-stick trays, and we’re sorry for any inconvenience this has caused. We’ve shared your feedback with our team, as we're always looking for ways to enhance our products. We're happy to know that the silicone sheets have worked well for you. Thanks again for your review and support!
Best Regards,
EasyEquipment
Reply from EasyEquipment
Thank you for sharing your thoughts with us! We truly appreciate your reviews, as they help us enhance our services.
We wanted to inform you that due to extenuating circumstances with our courier, there may be some delays in delivery. We are actively working to resolve this issue and appreciate your patience during this time.
Best,
EasyEquipment
Reply from EasyEquipment
Hi Agni,
Thank you so much for your fantastic review! We're thrilled to hear that you were pleased with our super fast delivery. Your satisfaction is our top priority, and it's great to know we hit the mark for you. If you need anything else, please don't hesitate to reach out.
Best regards,
EasyEquipment
Very satisfied
Very satisfied, easy to order, quick delivery, and very help delivery men, my ice machine is working a dream.
Thank you.
8 July 2024
Reply from EasyEquipment
Hi Mary,
Thank you for your kind words! We're thrilled to hear that you had a smooth ordering experience and that our delivery team was helpful. It's fantastic that your ice machine is working perfectly. If you ever need anything else, we're here to help!
Best regards,
EasyEquipment
The goods I ordered arrived on time and…
The goods I ordered arrived on time and were well packaged. Excellent, efficient service.
8 July 2024
Reply from EasyEquipment
Hi Dee,
Thank you for your fantastic review! We're pleased to know your order arrived on time and well-packaged. Your satisfaction with our efficient service means a lot to us. If you have any other needs or questions, feel free to reach out.
Best regards,
EasyEquipment
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