Eastwood Sound & Vision Reviews 

990
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how wonderful their interactions are, pointing out the exceptionally quick delivery, wonderful pricing, and very friendly support team that makes every transaction completely smooth and stress free. Consumers also appreciate receiving their items promptly and securely packaged, noting that the whole ordering process is efficient from start to finish. However, some people mentioned issues with unexpected delivery delays, wrong address drop offs, or noticeably high shipping costs. A few reviewers also experienced initial communication challenges when orders did not go as smoothly as expected initially.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly staff, helpful communication, and a rapid... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt dispatch... See more

Price

Reviewers express general satisfaction regarding the pricing, consistently highlighting that costs are... See more

Staff

Reviewers highlight great satisfaction with the staff, frequently praising friendly, knowledgeable team... See more

Product

People report high satisfaction and strong appreciation for the products purchased, noting that items arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was impressive. Everything went very well, Pro Tools works great, and they helped me perfectly with redeeming the license for my products. They showed a lot of patience and were alwa... See more

Company replied

Rated 5 out of 5 stars

Good to be able to buy from an independent company, with that personal touch. They offered me a better price than their competition & a really friendly, helpful ordering experience. Great communicatio... See more

Company replied

Rated 5 out of 5 stars

Eastwood are excellent. They always provide speedy quotes even outside of conventional working hours. When we order the items arrive very quickly and their prices are always super competitive. They ar... See more

Company replied

Rated 5 out of 5 stars

Excellent! The Genelec sub was shipped within a few days and arrived in perfect condition. I was kept informed of the process throughout. Will definitely use again in future!

Company replied


Company details

  1. Audio Visual Equipment Supplier
  2. also in
  3. Hi-fi shop

Written by the company

Eastwood Sound & Vision are specialist suppliers of professional audio and video equipment. Buy online today, and get FREE delivery on all orders over £249!


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(990)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great responsive personalised service

Great responsive personalised service. Very engaging and sensitive to my needs. This was my first time buying from this company and will have no hesitation in buying from them again in the future.

1 December 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Stan, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. As a small independent family run business we appreciate every review our customers leave us and are so appreciative you have taken the time to leave us such a glowing one. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great Customer Service, Good Price

Good to be able to buy from an independent company, with that personal touch. They offered me a better price than their competition & a really friendly, helpful ordering experience. Great communication, leaves me feeling that should there be any problems (there aren't) they would be handled in the same friendly, helpful, efficient manner. Thank you.

28 November 2025
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Paul, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Excellent service

Excellent service, and fast delivery.

10 November 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Philip, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Excellent Prompt service

Excellent service and good prices - good communications too - I wish every company was this good to deal with.

6 November 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Andy, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Quick delivery and securely packed

Quick delivery and securely packed

5 November 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Krzysztof, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Best price and best delivery

ESV are our regular suppliers - best price and best delivery - what more could you ask for?

30 October 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Gary, A returning customer speaks volumes for us as a company. We are extremely thankful for your 5-star review and are so pleased that once again you received the ESV 5-star service all of our customers deserve. A returning customer shows us we have given you the highest standard customer service and we are extremley grateful you have decided to shop with us again.
Thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you once again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

All good!!

All good!!! 👍🏼👍🏼👍🏼

27 October 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Jose, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

I hadn't heard of or used ESV before

I hadn't heard of or used ESV before, but their price came up best for what I was looking for. Very quick service and as mentioned great price. Would definitely recommend and use again

27 October 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Adam, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. We are continually monitoring our prices, so we are pleased this has helped us to secure your order. Thank you very much for any recommendations you pass on. We do hope you decide to return to us and we look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Very good! 👍🏽

My experience was impressive. Everything went very well, Pro Tools works great, and they helped me perfectly with redeeming the license for my products. They showed a lot of patience and were always very communicative via email.

I have made several purchases and renewals with them and I will definitely use them again!

Greetings from Spain.

27 October 2025
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Khavel , A returning customer speaks volumes for us as a company. We are extremely thankful for your 5-star review and are so pleased that once again you received the ESV 5-star service all of our customers deserve. A returning customer shows us we have given you the highest standard customer service and we are extremley grateful you have decided to shop with us again.
Thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you once again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great Service

Ordered a product and it came the next day.
Kept informed through the process and very happy with the outcome.
The price was the most competitive out there, so I can thoroughly recommend ESV as a supplier.

6 October 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Francis, We are extremely thankful for your 5-star review and recommendation. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Delivered almost immediately

Delivered almost immediately. So good and such amazing service.

3 October 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Graham, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Good service

Very communicative. Good service

30 September 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Tea

Rated 5 out of 5 stars

Using the RME MADIface USB Interface…

Using the RME MADIface USB Interface for the first time is a bit like going on a first date with a really pretty girl — you go in with high hopes, a little nervous energy, and then everything just clicks.

From the moment you plug it in, there’s that feeling of instant chemistry. No awkward pauses, no guessing games — it just works, seamlessly and smoothly, like good conversation that flows naturally. You can’t help but smile when you realise how effortless it all feels, and suddenly you’re wondering why you ever put up with less reliable company before.

The clarity and precision of the MADIface USB is like that sparkle in her eyes — crisp, undeniable, and absolutely captivating. You notice details you’d never picked up before, the same way you notice little things about someone special that keep you hooked and wanting more.

And just like a first date that leaves you buzzing with excitement on the way home, the MADIface USB makes you want to dive back in straight away. It’s compact, elegant, and surprisingly powerful — the whole package. You can tell this isn’t just a fling; this is the start of a long, reliable relationship.

In short: the RME MADIface USB Interface doesn’t just meet expectations — it charms, impresses, and leaves you genuinely excited for the next session.

21 September 2025
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Joe, We are very pleased you are happy with your new purchase and your review made for great reading. You've certainly helped others who may have been on the fence about purchasing. May your new relationship withstand the test of time! We hope you decide to purchase from us again in the future. All the best, The ESV Team.

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great communication. My RME Digiface Dante interface was shipped immediately and arrived next day. Would highly recommend. Will be my goto now for anything they stock that I need. Thank you!!

4 September 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Mark, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. As a small independent family run business we appreciate every review our customers leave us and are so appreciative you have taken the time to leave us such a glowing one. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

The absolute best!

ESV is the go-to place for all my audio/visual equipment needs. Fast, responsive and efficient service all round!

3 September 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Charlie , 'ESV is the go-to place for all of my audio/visual equipment needs,' speaks volumes for us as a company and we couldn't be more grateful.
We are extremely thankful for your 5-star review and are so pleased that once again you received the ESV 5-star service all of our customers deserve.
Thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you once again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great customer service as usual!

Great customer service as usual!

4 September 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi James, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great company

Great service, great prices and super fast delivery.

1 September 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Thank you for the great review! We are continually checking our prices, updating our website and managing our stock as best we can so it's very nice to hear that all of that is helping to give our customers such a positive experience with us. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Excellent advice and service.

Excellent advice and service.

29 August 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Kaz, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Dont normally give reviews

Dont normally give reviews, but every time I've dealt with ESV I couldnt have been happier. Their price match guarantee is genuine and they are so easy to deal with. Spoke on the phone and placed my order online following. Delivery was speedy despite the Bank Holiday. Great company.

27 August 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Neil, A returning customer speaks volumes for us as a company. We are extremely thankful for your 5-star review and are so pleased that once again you received the ESV 5-star service all of our customers deserve. A returning customer shows us we have given you the highest standard customer service and we are extremley grateful you have decided to shop with us again.
Thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you once again in the future. All the best, The ESV Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look