Eastwood Sound & Vision Reviews 

990
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 72 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share how wonderful their interactions are, pointing out the exceptionally quick delivery, wonderful pricing, and very friendly support team that makes every transaction completely smooth and stress free. Consumers also appreciate receiving their items promptly and securely packaged, noting that the whole ordering process is efficient from start to finish. However, some people mentioned issues with unexpected delivery delays, wrong address drop offs, or noticeably high shipping costs. A few reviewers also experienced initial communication challenges when orders did not go as smoothly as expected initially.

What people talk about most

Service

Consumers find service to be positive, highlighting friendly staff, helpful communication, and a rapid... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising prompt dispatch... See more

Price

Reviewers express general satisfaction regarding the pricing, consistently highlighting that costs are... See more

Staff

Reviewers highlight great satisfaction with the staff, frequently praising friendly, knowledgeable team... See more

Product

People report high satisfaction and strong appreciation for the products purchased, noting that items arrive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience was impressive. Everything went very well, Pro Tools works great, and they helped me perfectly with redeeming the license for my products. They showed a lot of patience and were alwa... See more

Company replied

Rated 5 out of 5 stars

Good to be able to buy from an independent company, with that personal touch. They offered me a better price than their competition & a really friendly, helpful ordering experience. Great communicatio... See more

Company replied

Rated 5 out of 5 stars

Eastwood are excellent. They always provide speedy quotes even outside of conventional working hours. When we order the items arrive very quickly and their prices are always super competitive. They ar... See more

Company replied

Rated 5 out of 5 stars

Excellent! The Genelec sub was shipped within a few days and arrived in perfect condition. I was kept informed of the process throughout. Will definitely use again in future!

Company replied


Company details

  1. Audio Visual Equipment Supplier
  2. also in
  3. Hi-fi shop

Written by the company

Eastwood Sound & Vision are specialist suppliers of professional audio and video equipment. Buy online today, and get FREE delivery on all orders over £249!


Contact info

4.9

Excellent

TrustScore 5 out of 5

990 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(990)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Extremely helpful with out of stock lens

I ordered a Samyang 135mm lens on the 29th Dec and unfortunately it was not in stock, it wasn't in stock anywhere I could find. So was hopeful Eastwood Sound & Vision definitely had one, as the website indicated they had stock.

Unfortunately, like everywhere else, there wasn't any, but instead of letting me wait ages to find that out I was contacted by Richard Eastwood the very next morning asking if I'd be able to wait until their supplier was available to contact on the 05/01/26, which I was happy to do considering I was limited in options anyway.

Without prompting, I got an email on the 5th letting me know it'd be another 6-8 weeks for the supplier to get stock, and asked me if I would prefer a full refund or to wait.

I opted to wait, at every check in point and every correspondence, Richard, and subsequently Mark Eastwood have been extremely helpful, Richard even checked stock from other retailers and contacts to see if he could arrange anything sooner. Definitely went above and beyond.

Today, the lens finally arrived and it's spot on. I'd highly recommend Eastwood Sound & Vision, really friendly service and I'd definitely order from here again. Just hopefully the next thing i order is in stock haha!

Thanks guys!

16 March 2026
Unprompted review
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Marcus, Thank you so much for your kind words! We’re delighted to hear that you found our service both personal and professional — that’s exactly the experience we strive to deliver. We are thrilled you are happy with your purchase. We really appreciate your support and look forward to helping you again in the future! All the best, The ESV Team

Rated 5 out of 5 stars

Good company that is friendly and has always delivered well for me!

Good little company that seems to keep things tight and flowing! Purchased a fair amount of AV kit from them over the years and they are always helpful!

30 January 2026
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Reply from Eastwood Sound & Vision

A returning customer speaks volumes for us as a company. We are extremely thankful for your 5-star review and are so pleased that once again you received the ESV 5-star service all of our customers deserve. A returning customer shows us we have given you the highest standard customer service and we are extremely grateful you have decided to shop with us again.
Thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you once again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great customer service

Great customer service

24 February 2026
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Reply from Eastwood Sound & Vision

Hi Nigel, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

An excellent firm to deal with .They do…

An excellent firm to deal with .They do what they say
Thanks
Trafford Reeder

13 February 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Trafford, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great pricing backed up by…

Great pricing backed up by knowledgeable staff and great customer servive

10 February 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Rob, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. As a small independent family run business we appreciate every review our customers leave us and are so appreciative you have taken the time to leave us such a glowing one. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great communication and really good…

Great communication and really good price! Would recommend all day long.

6 February 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Dave, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. We hope you decide to return to us and we look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Prompt communication and dispatch

Prompt communication and dispatch

10 February 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Josef, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Excellent

Excellent! The Genelec sub was shipped within a few days and arrived in perfect condition. I was kept informed of the process throughout. Will definitely use again in future!

6 February 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Suzanne, We are extremely thankful for your 5-star review. As a small company we are able to give a more personal service which is something we pride ourselves on. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

5 Stars for this Company

5 Stars for this Company. 100% trustworthy and 100% reliable. Communication 100%. Customer Service 100%. Buy with confidence on all levels.

13 January 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi David, we are extremely thankful for your 5-star review. We take immense pride in providing our customers with a personal 5-star service and your review shows us we have not fallen short of this. As a small independent family run business we appreciate every review our customers leave us and are so appreciative you have taken the time to leave us such a glowing one. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Good customer service

Good customer service, fast delivery

6 January 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Temitope, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

great quick service

great quick service

7 January 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

The item came next day and was well…

The item came next day and was well priced, thanks.

6 January 2026
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Reply from Eastwood Sound & Vision

Hi Lee, Thank you for the great review! We are continually checking our prices, updating our website and managing our stock as best we can so it's very nice to hear that all of that is helping to give our customers such a positive experience with us. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Transaction was simple and…

Transaction was simple and uncomplicated and delivery (via email) was within an hour or so.

30 December 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Rme babyface pro FS purchase

First time i’ve purchased from ESV and they have been excellent. Will be using again. Recommended.

2 January 2026
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. We are very pleased you would return to us and we look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Helpful when called & quick dispatch &…

Helpful when called & quick dispatch & delivery.

29 December 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Always very helpful and well priced

Always very helpful and well priced. Friendly staff.

28 December 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Peter, We are extremely thankful for your 5-star review. We are so pleased that you received the ESV 5-star service all of our customers deserve. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

A slick professional service.

Excellent service from Eastwood Sound & Vision. Responsive, and communicated well throughout my purchase (License Key). An accidental Typo meant I was sent an incorrect key, One Email resolved it straight away. A smooth and easy transaction, from pleasant helpful owner/staff. Recommended.

17 December 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Steven, Thank you very much for your 5-star review. We are always very grateful to hear from our customers, especially when their experience has been such a positive one. We hope you decide to return to us and we look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Peter, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars

Great Service and price

Would highly recommend ESV. Really swift, easy, personal and friendly service, plus free next day delivery on top of the cheapest price I could find.

15 December 2025
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Nigel, Thank you for the great review! We are continually checking our prices, updating our website and managing our stock as best we can so it's very nice to hear that all of that is helping to give our customers such a positive experience with us. Once again thank you for taking the time to review us, we really do appreciate hearing from you and look forward to serving you again in the future. All the best, The ESV Team

Rated 5 out of 5 stars
Eastwood Sound & Vision logo

Reply from Eastwood Sound & Vision

Hi Louie, Thank you for your very kind review, we are always grateful when our customers take the time to leave us feedback. We are very pleased you were happy with the service we delivered as our customers are our number one priority. We look forward to serving you again in the future. All the best, The ESV Team

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