ITCA Association Reviews 

I had an excellent experience with ITCA!

I initially applied for my IDP through another company, but they completely missed their promised delivery date, provided no proper tracking, and gave slow responses with little support. Because of their delay, I was left with very little time before my trip.

Needing urgent help, I chose ITCA’s express delivery to India and informed them about my tight deadline. They quickly prioritized my request, kept me updated at every stage, and provided accurate courier tracking information. I received my International Driving Permit within just 4 days — perfectly timed for my travel plans!

The process was smooth, fast, and transparent. Truly appreciate their efficiency and professionalism. Highly recommend ITCA to anyone looking for a reliable and hassle-free IDP service!

The service is excellent: they send all documentation through DHL, and everything arrives on time and in perfect condition. Their attention is truly personalized; in my case, I experienced a robbery while traveling and inquired about replacing my license. Catrina was the one who assisted me every step of the way. She did an outstanding job following up on my case until I recovered my documentation. I’d like to extend a special congratulations to her! The ITCA team works very well.

I went on vacation to Vietnam and was planning to go on 3 week roadtrip to north Vietnam.I applied for IDP for Vietnam where 1968 version is needed along with license.They sent me 1949 version,unfortunately i have to cancel my ride plans as they denied to give me the 1968 version of IDP.After returning home, they contacted me and refunded the money.

They delivered the product on time and they support us for any amended request.

Excellent same day service. After a minor issue it was resolved after exchanging 3 emails. All in all top !!

I would recommend not using this service, they are unresponsive and not a UK registered company.

I had an issue while filing my application, which I had highlighted immediately after filing, for which more than half a dozen mails were exchanged over the course of 3 days but failed to find a swift resolution, Steve wrote back from UK understanding the issue fairly, while their team was to follow up but failed to understand or look into the details carefully, and my application has been left hanging ever since. They are fairly uncoordinated, there is no sense of urgency and none of their contact nos. work. These contact nos. provided on their website are with UK codes while this organisation is registered as Strong Emlak LTD. In Turkey VAT NO TR-7690748865

​They are conducting printing and shipping by three companies:
. Mr Steve Brwon in the UK.
. Moayed AL MOMTAZ LTD. Co. in Turkey.
. Gaurang Thakkar Co. in Malaysia.
. Reliance Borneo Global SND BHD. CO. in India.

There is no accountability on their part,
I would recommend not using this service.

Very nice service

I want to express my gratitude to ITCA, especially to Marty. I lost my ITCA soft copy document from my email, so I contacted them to get it back. Without any hesitation, Marty sent it back to me after a few minutes

they have good customer support

Kudos to Marty, John and Nur for assisting.

Fantasitic Experience... The team (specially Marty) did eveything they can to issue me the permit :)
Highly recommended service provider....

Marty was able to provide the service I was asking for and answered all the questions I had. Thank you so much.

They responded quickly to my online order and informed me that online IDP would not work in Japan which is where I needed it for. They gave me the option for refund and on request, they refunded the amount too, after one short reminder. Overall, happy with the service!

I would like to thanks itca as I received today my license and also would like to thanks Marty to help me and replied in whatsapp all the times

While applying I made a mistake in my name so I messaged them on WhatsApp an they solved with in time thankyou

John, my representative from the UK is why our experience was great! He took the time to allow me to explain my issue without interrupting me. I was trying to have an issue resolved for both me and my wife while traveling and driving in Europe.

I was in a panic because I had already paid for both of our services and wanted the issue resolved before shipment to me.

After John listened to my request. He repeated my request back to me to assure me that we both understood each other. He provided a couple of options available to me and asked me to decide on which one. He explained how he was going to have the ITCA team resolve our issues.

John was very personable (unlike an AI, or a helpdesk representative speaking from an instructions guide) and had a great sense of humor. I would gladly buy John a couple of pints over some fish and chips someday.

I called and emailed my request to the posted number a few times in the last 2 days. Yesterday, I realized that I had been trying to contact ITCA either before or after their posted work hours for their country. Even though my local time was during their posted hours but in a different country. This was my mistake, not theirs. I also read on the ITCA website that an email response could take a few days due to them being super busy, especially this time of year for the holiday season. Today, after feeling like an idiot, I called at 10:15 am UK time and John answered the call almost immediately. Even after the WhatsApp call, he contacted us to provide the status of our order with the requested changes. Truly amazing!!

We would love to work for a company like ITCA If the company culture is like John's performance today.

John, you provided excellent customer service, and patience, second to none.

Cheers mate, from the wife and me,
Marty and Olena

I received the IDP on time. However, it did not work for me. But the people at ITCA assured me that it was a one-off experience and they will look into why that happened. They also gave me full refund.

There was some error with my shipping address. I talked with their team John and he helped me to fix everything.
Thank you John and the team.
Thank you for the services

Service offered is very good. i opted for 15mins soft copy which is i got with in that time, now i need to check holds valid in South Africa and in other countries

Opted for the 15 Minutes Express IDL and it still took 9 hours for them to produce the document, which ended up being completely wrong. I am an Austrian citizen and wanted to drive in Australia. They mixed it up throughout the document and it now says I am Australian and the document is eligible everywhere except Australia. Tried to contact them for more than 24hours, never reached a soul.

Completely useless service.