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Don't even deserve a star. Pre-booked a vehicle and waited 45 minutes in the queue, only to be told at the counter that the car I had reserved was no longer available and that they had no alternativ... See more
Company replied
I hopped onto the chatline for Drivalia to ask for some help with the transfer of an overpayment from one rental - to a new one. Regrettably dreading the confusion and difficulty l thought l was go... See more
Company replied
I've always given Drivalia 5 star reviews, mainly due to the friendly helpful staff at Gatwick. Today, I had to use the chat function and Jay (a real person) was incrredibly helpful and sorted out a c... See more
Company replied
Company details
About Drivalia UK - RESERVATIONS (Leeds contact centre)
Written by the company
Who we are
Drivalia, a mobility company dedicated to the automotive sector, provides a wide range of services with attractive solutions and competitive rates: rental for all durations, innovative car subscription and electric car sharing, for private individuals and for companies of all sizes. Drivalia is now active in 7 European countries: Italy, France, Spain, United Kingdom, Portugal, Denmark and Greece, with over 650 electrified Mobility Stores in Europe and 1,600 owned charging stations.
What we do
In the UK, with over 20 prime locations including all major airports and city locations, Drivalia offers a high-quality, low cost car rental experience with friendly service. Drivalia wants to represent the "planet of mobility" of the future, providing its customers with the widest range of mobility solutions: from electric car sharing to innovative car subscriptions, passing through short, medium and long-term rental.
Drivalias’ modern fleet of rental vehicles caters to all requirements. Economical, urban cars are ideal for short stay city breaks whilst the SUV range is perfect for families ready to explore further afield.
Need something a little bigger?
Spacious people carriers cater to larger groups and for business users, the executive car range features some of the best and most prestigious models available. Book direct with Drivalia for your next car rental.
Contact info
Percy Street, LS12, Leeds, Armley, United Kingdom
- 08000 75 80 75
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Made a request for an earlier car pick…
Made a request for an earlier car pick up. Jay got back within 5 minutes to confirm it was done.
2 July 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great communication with Jay
Very fast response, clear communication - made my booking very easy
2 July 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
reserved a car via the chat box on…
reserved a car via the chat box on |Drivalia website. Jay was great, very fast, gave me all the information I needed (and a good price) very quickly. The whole lot took about 5 minutes
1 July 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service,quick pick up and rates…
Great service,quick pick up and rates are always best and cars are of good quality and condition
5 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
So helpful
So helpful agreed to match the price from Spanish website. No problem with Spanish driving licence and insurance cover upto 80years of age.
5 Stars from me.
30 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Booking was so quick and easy online chat...
So quicvk and easy through Zendesk customer support. Best price available too!
30 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Jay was really helpful on the customer…
Jay was really helpful on the customer service chat, he responded quickly and honestly, answering my many questions.
30 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Operators who know what they are talking about
Operators who know what they are talking about and don't just work to a formula and treat you like a human being.
29 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Super simple and quick
29 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
The reservations agent was excellent
The reservations agent was polite, knowledgeable and quick to answer all of my questions. Great service.
29 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Excellent booking experience
Our booking process was handled promptly and the service from Jay was excellent. We appreciated the effort he made to get us the best price.
29 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Good service so far will update after…
Good service so far will update after the rental
28 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for reaching out to share your experience. We sincerely apologise that our service did not meet your expectations.
To allow us to fully investigate the issue and provide a comprehensive response, please contact us through the Manage My Booking portal on the Drivalia.co.uk website.
We value your feedback and look forward to assisting you further.
With best wishes
Drivalia
Responsive "chat" service
Very responsive "chat" service which resolved my question quickly
28 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Was offered a discounted price all done…
Was offered a discounted price all done on line and confirmation received within minutes
28 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Amazing and quick replies from the team…
Amazing and quick replies from the team well done as always!
27 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Always fast and efficient service
Always fast and efficient service. Always check for a better price a few days before to see if it has improved. Book early then rebook as needed. Just make sure you ask for all the options you need.
27 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great process booking with Jay
Great process booking with Jay, came back after a smooth booking and collection/drop off process last year. Car was not 'nearly new' like the usual names but this suits me and the service was as good if not better.
25 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
Great service
So simple to use. Very quick to respond. Sorted in 10 mins.
25 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
So the process is quite easy
So the process is quite easy, staff is helpful at the desk and Jay was quick and helpful today on phone, the only thing I don’t like is if I want to book for the whole month I don’t get the same price and because of that I had to come to the Edinburgh airport drivalia centre to return the car every week and then pick up the car which takes time but that’s business I guess and can’t be done anything about it, we always loved the cars we get which are in immaculate condition so yes 4 stars.
25 June 2026
Unprompted review
Reply from Drivalia UK - RESERVATIONS (Leeds contact centre)
Dear customer,
Thank you for taking the time to share your positive review! We’re delighted to hear that your hire experience met your expectations.
We look forward to assisting you with any future hire needs and continuing to provide excellent service.
With best wishes
Drivalia
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