A heartfelt thank you to everyone, and especially Agnieszka, for looking after us so wonderfully for nearly 15 years. ❤️ We’ve always felt valued and cared for, and we’re so grateful for the tr... See more
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See what reviewers are saying
The service I received from Drift bridge Audi was brilliant from the initial enquiry to collection. I bought my car at a distance so had to rely on the sales staff for an accurate description of the v... See more
Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... See more
Great service and experience with Agi, who was extremely friendly, helpful and accommodating. We couldn’t be happier buying from her and with our new car. Sen & Sal
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom
- 01737 300985
4.7
Excellent
185 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Customer lost
Up GTI regular service.
Purchased new from Driftbridge VW in 2018 and serviced every year by them...but not any more.
£225.00 11 months ago, £300 2 years ago and now .....£500! For a 1 litre city car!
I challenged the increase and was told "costs have increased"- no sh*t Sherlock.
Gone independent and saved £200.
Customer lost
15 December 2025
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Martyn,
Thank you for sharing your feedback. We’re sorry to hear of your disappointment with the recent service pricing. We understand how frustrating price increases can be, especially when you’ve been a loyal customer for many years.
Our servicing costs do change over time due to factors such as parts, labour, and Volkswagen manufacturer requirements, but we appreciate that this doesn’t make the increase any easier to accept. We’re sorry to have lost you as a customer and your comments will be shared with the team.
Helpful and thorough.
Helpful, speedy service. Good thorough briefing on operating various aspects of the car. Non-pushy explanations on 'extras' to go with car, eg. service contract, wheel cover, etc. Going the extra mile to bring car some distance to provide a test drive.
5 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Stephen! We’re really pleased to hear you received helpful and efficient service, along with a clear and thorough briefing on the car. It’s great to know the explanations around extras were straightforward and never pushy, and that the team went the extra mile to arrange your test drive.
We really appreciate your kind words and 5-star review!
Great customer care & service
The team at Drift Bridge Epsom went above and beyond to secure me my dream car. A big shout out to Lorenz for his help throughout the purchase, and going out of his way to fit my schedule, and go through any questions I had. After sales is extremely important to me. I had a slight issue after a few weeks of ownership which was rectified without a problem. I will definitely consider buying my next car from them in the future. Thank you so much
2 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Christopher! We’re delighted to hear the team at Drift Bridge Epsom went above and beyond to help you secure your dream car. Lorenz will be so pleased to know his flexibility, support, and attention to your questions made the process work around your schedule.
It’s also great to hear that the aftersales support met your expectations and that the issue you experienced was resolved smoothly. We really appreciate your trust and kind words, and we look forward to welcoming you back when the time comes for your next car.
Agnieszka was amazing.
Agnieszka was amazing.
Great service from start to finish.
I have two other cars that are going back to the lease company soon & I will be contacting her to get them from you guys.
14 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for the great review! We’re delighted to hear Agi provided amazing service from start to finish. She’ll be so pleased to know her support made such a strong impression.
We really appreciate your trust and look forward to helping you with your next two cars when the time comes. Thanks again for choosing Audi Epsom!
Great experience at my local Audi…
Great experience at my local Audi garage! Agni was super friendly and made everything really easy. Love the car and the service — highly recommend!
12 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Turan! We’re delighted to hear you had such a great experience at your local Audi. Agni will be really pleased to know she made everything easy for you. Enjoy your new car, and thank you for the recommendation!
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Jay! We’re pleased to hear you found the team helpful and approachable. We really appreciate your feedback and 5-star review!
A great experience from start to finish…
A great experience from start to finish of purchasing my new vehicle
7 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your review! We’re delighted to hear you had a great experience from start to finish when purchasing your new vehicle. We really appreciate your 5-star feedback!
It was my first car from Drift.
It was my first car from The Drift Bridge Group and I have to say, they made the whole experience a pleasure. I found the level of service really good and the confidence from buying a car from a company that values their customers, worth every penny.
Millie was always helpful, and did a great job managing the cars pre sales service / inspection all within a week. Thanks for all your efforts, the car is great.
29 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Steve! We’re delighted to hear your first experience with us was such a positive one. It’s great to know you felt well looked after and confident in your purchase.
Millie will be really pleased to hear her support and the way she managed the pre-sales service and inspection made a difference. We’re glad you’re enjoying the car, and we really appreciate your kind words and 5-star review!
Exceptional service and vehicles
Exceptional service and vehicles. The customer service was excellent, keeping me updated on any issues and always happy to assist with solutions if possible. The quality of the approved used cars was fantastic. Overall, I am extremely satisfied and highly recommend this dealership to anyone considering buying a vehicle.
27 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Tom! We’re delighted to hear you received exceptional service and felt well looked after throughout. It’s great to know the team kept you informed, helped resolve any issues, and that you were impressed with the quality of our Approved Used vehicles.
We really appreciate your recommendation and 5-star review, thank you for choosing Audi Epsom!
Smooth experience
Great service from Katie and the VW team, kept me informed throughout the process and were never pushy, just explained everything simply and made the whole process great - second time buying a VW from Epsom VW and probably not the last !
22 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you so much for your review! We’re delighted to hear that Katie and the team made everything smooth and straightforward for you. It’s great to know you felt well-informed throughout and never pressured; just supported with clear, simple guidance.
We really appreciate you choosing us for the second time, and we’d be thrilled to welcome you back again in the future!
Excellent from first enquiry to delivery.
From first enquiry to delivery of our new car we received excellent advice and assistance. Finance options were explained without any bias and we were able to choose our purchase option without any pressure from the sales team. Our sales executive Jason was both patient and always helpful and we have no hesitation in recommending Drift Bridge Group - Audi Approved Epsom who will also entrust with the servicing of our new car.
26 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Peter, for the fantastic 5-star review!
We’re really pleased to hear that your experience , from first enquiry through to delivery, was smooth and supportive. It’s great that the finance options were clearly explained and that you felt comfortable choosing what suited you best without any pressure.
Jason will be delighted to know his patience and helpful approach made a difference. We truly appreciate your recommendation and are proud to have earned your trust for the servicing of your new Audi as well.
Thank you again for choosing Audi Approved Epsom!
Professional and attentive.
15 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Anthony, for the 5-star review!
We’re glad to hear you found the team professional and attentive. Your feedback means a lot, and we appreciate you taking the time to share it.
Thanks for choosing us!
A very helpful staff member
A very helpful staff member, name of Conner, explained everything I needed to know. Also helped well with documentation
24 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, John! We’re so pleased to hear Connor was able to guide you through everything clearly and help with all the documentation. We’ll be sure to pass on your kind words, and we really appreciate your 5-star review!
Promised new plates and still not…
Promised new plates and still not arrived after 3 weeks. To then find out not even ordered
17 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your feedback. We’re very sorry to hear about the delay and the frustration this has caused. Your plates should have been ordered promptly, and we understand how disappointing it is to find out this wasn’t done. We appreciate your patience.
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Louise! We’re so pleased to hear we could make getting your dream car feel easy and enjoyable. We really appreciate your 5-star review!
Great Service, Helpful, polite staff
Delighted with the service received at Drift Bridge Epsom. From start to finish consistently helpful. Great knowledge and honest advice. Nothing like your typical car salesman!
Andy Carter was our main point of contact and would highly recommend him. Very easy to speak to, honest and went above and beyond to make sure everything went smoothly.
Really happy with our new Buzz and should we need them, we know we are in safe hands.
10 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Sarah! We’re delighted to hear you had such a positive experience with us. It’s great to know the team were consistently helpful, knowledgeable, and offered honest advice throughout your visit.
Andy will be really pleased to hear your feedback, his friendly approach and willingness to go the extra mile are exactly what we aim for, and we’re glad he helped make everything run smoothly.
We’re thrilled you’re happy with your new Buzz, and if you ever need anything in the future, you can count on us to look after you. Thank you for the wonderful 5-star review!
Lying scumbags. Extortion
Lying scumbags.
An immature liar booked my car in and claimed a price was agreed at time of booking. NEVER HAPPENED
Took car in for a simple brake fluid change and was charged more than any other price i could find on the internet.
When i was there i questioned this and they said price was agreed over the phone.
Which it wasnt.
I asked them do they record calls and to listen back to it.
And they admited it wasnt agreed over the phone.
And then they just fobbed me off with a load of nonesense.
Absolute joke. Poor customer service.
28 November 2024
Unprompted review
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for taking the time to share your feedback, and I’m genuinely sorry that your recent experience with us has left you feeling this way. We never want any customer to feel misled. Having looked into this, it’s clear there was a misunderstanding around the price quoted for your brake fluid change, and I apologise that this was not communicated clearly enough before the work was carried out.
Our intention is always to provide transparent pricing in advance. I understand that after you raised your concerns about the cost, We reduced the price of the brake fluid service; however, I fully appreciate that you were still disappointed.
I would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact me on 01737 365365 or at paul.milton@epsomaudi.co.uk, or, if you prefer, send us a message and I will gladly call you back at a convenient time.
Audi drift bridge deliver A1 service …
Great customer service from simon Morris who listened to my needs and answered questions without pressure. i bought off him due to his knowledge of the brand and his personality.
15 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, John! We’re delighted to hear you received a great service from Simon. It’s great to know he listened to what you needed, answered your questions without any pressure, and that his knowledge and approach helped make your decision easy. We really appreciate your kind words and 5-star review!
Professional with a personal touch
Professional with a personal touch. Would definitely recommend
13 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Mary! We’re so glad to hear the team delivered a professional experience with that personal touch that makes all the difference. We truly appreciate your recommendation and 5-star review!
The Salesperson really listened to what…
The Salesperson really listened to what I wanted, and explained all the different options.
14 November 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Annelise! We’re so pleased to hear your salesperson took the time to listen and clearly explain all the options available. We really appreciate your kind words and 5-star review!
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