A heartfelt thank you to everyone, and especially Agnieszka, for looking after us so wonderfully for nearly 15 years. ❤️ We’ve always felt valued and cared for, and we’re so grateful for the tr... See more
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See what reviewers are saying
The service I received from Drift bridge Audi was brilliant from the initial enquiry to collection. I bought my car at a distance so had to rely on the sales staff for an accurate description of the v... See more
Overall a positive experience and I would recommend them. However, a few points: 1. Car not prepared to standard expected. Only after reaching home noticed a large stain on right side bumper and a... See more
Great service and experience with Agi, who was extremely friendly, helpful and accommodating. We couldn’t be happier buying from her and with our new car. Sen & Sal
Company details
Written by the company
Drift Bridge Group is a trusted automotive retail group with a heritage dating back over 85 years. We represent leading brands including Audi, Volkswagen, Honda, Škoda and Geely, offering new and Approved Used vehicles alongside a full range of aftersales services. With locations across Surrey and South London, our focus is on delivering quality, reliability, and outstanding customer service. Whether you're purchasing your next car or bringing your current vehicle in for servicing, our experienced teams are here to help at every step. We aim to make the process clear, convenient, and hassle-free – offering transparent pricing, expert advice, and a warm welcome from the moment you arrive. Our workshops are manufacturer-approved and equipped with the latest diagnostic tools, ensuring your vehicle receives the highest standard of care. We also provide MOTs, repairs, and a wide range of genuine parts and accessories. At Drift Bridge Group, we’re committed to building long-term relationships with our customers. That means listening to your needs, being honest about your options, and supporting you throughout your motoring journey. Whether it’s your first car or your next upgrade, we’re here to help you drive away with confidence.
Contact info
Reigate Road, KT17 3LA, Epsom, Surrey, United Kingdom
- 01737 300985
4.7
Excellent
185 reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
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Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Paul! We’re pleased to hear you found the experience easy, quick, and overall great. We really appreciate your 5-star review!
Great experience from start to finish
Great experience from start to finish. Matt was extremely professional and understood our needs for a new car perfectly. He kept us up to date with proceedings and sorted out the audi connect app whilst at the dealership. If you're looking for a new car at Audi Epsom, I'd highly recommend you speak to Matt in the first instance.
2 February 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Jon! We’re delighted to hear you had a great experience from start to finish. It’s great to know Matt understood your needs so well, kept you informed throughout, and took the time to get everything set up, including the Audi connect app.
We really appreciate your recommendation and 5-star review — enjoy your new car!
We arrived up to pick up the Polo
We arrived up to pick up the Polo , there were scratches on front bumper and panel which Harry said had happened that morning ! they were not fresh , should have them repaired before I left Cardiff or at least attempted to, eventually had to haggle to get money knocked off the bill - very unprofessional !
31 January 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your feedback, Nick. We’re very sorry to hear about your experience and understand how disappointing it must have been to discover damage on the vehicle at collection. This should have been identified and addressed before your visit, and we apologise that this wasn’t handled more professionally.
We would really welcome the opportunity to discuss this with you directly and see what we can do to put things right. Please contact us on 01737 365365.
Thank you for bringing this to our attention — we genuinely want to improve and restore your confidence in our service.
Straight forward from start to finish
2 February 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Andrew! We’re delighted to hear everything was straightforward from start to finish. We really appreciate your 5-star review and kind feedback!
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Tilak! We’re delighted to hear you had a great experience and found the team professional and helpful. We really appreciate your recommendation and 5-star review!
Great service all the way from initial…
Great service all the way from initial enquiry, negotiation and through to vehicle collection
28 January 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review! We’re delighted to hear you received great service from your initial enquiry right through to vehicle collection. We really appreciate your kind feedback and hope you enjoy your new Audi!
Buying from Audi in Epsom
Very professional which made the whole process of buying and selecting the right car very easy
1 February 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Paul! We’re delighted to hear the team’s professional approach made choosing and buying the right car such an easy experience. We really appreciate your kind words and 5-star review!
Exceptional Customer Service
Buying my car from this dealership was an enjoyable experience. The salesman was polite, helpful, knowledgeable and extremely pleasant to deal with.
There was no hard sell and i believe that I received a fair price for the car that I traded in.
Even when there was a slight delay in transferring the car from the Walton branch I was kept informed at every step. The Customer Service was exceptional
This is the second car that I have bought from here and I have no doubt that I will return.
26 January 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Mrs Banks! We’re delighted to hear your car-buying experience with us was so enjoyable. It’s great to know you felt well looked after with polite, knowledgeable service and no pressure, and that you were happy with your part-exchange value.
We’re also pleased you were kept informed throughout, even when there was a slight delay, and that our customer service met your expectations. Your continued loyalty means a great deal to us, and we look forward to welcoming you back again in the future. Thank you for the wonderful 5-star review!
Great service
Spoke with Jay and Lim, very nice and professional. Nothing was a problem. Recommend, Audi is always a good bet.
22 January 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Jason! We’re delighted to hear Jay and Lim provided such a friendly and professional experience, and that nothing was too much trouble. We really appreciate your recommendation and 5-star review; and we agree, Audi is always a great choice!
Pleasure to deal with.
Conrad made our vehicle purchase process very easy & put us at ease from the outset, it was a pleasure to deal with him.
21 January 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you, Cary! We’re delighted to hear Conrad made your vehicle purchase process so easy and put you at ease from the very start. It’s great to know you found him a pleasure to deal with.
We really appreciate your kind words and 5-star review!
Conrad made it easy to change cars and…
Conrad made it easy to change cars and made sure I was set up and ready to go:
14 January 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for your 5-star review! We’re delighted to hear Conrad made changing cars easy for you and ensured everything was set up and ready to go. We really appreciate your kind words and hope you enjoy your new Audi!
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Chris, thank you for your 5-star review. We’re pleased to hear that you found the team helpful and efficient, without any pressure. We really appreciate your feedback and hope you’re enjoying your Audi.
Salesperson helpful and patient with…
Salesperson helpful and patient with someone not conversant with latest technology
7 January 2026
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Michael, thank you for your 5-star review. We’re pleased to hear that the salesperson was helpful and patient in explaining the latest technology. We appreciate your feedback and hope you’re enjoying your Audi.
Clear and concise comms
31 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Fredrick, thank you for your 5-star review. We’re glad to hear you found our communication clear and concise. We appreciate your feedback and hope you enjoy your Audi.
Seamless purchase.
Brilliant sales staff. Purchase was seamless from both sales and service depts.
19 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi David, thank you for your 5-star review. We’re pleased to hear that your purchase was seamless and that both our sales and service teams made the experience a positive one. We really appreciate your feedback and hope you enjoy your Audi.
Audi Epsom - great service!
We had a great experience purchasing a new car, thanks to Simon. He was really helpful throughout the process where everything went really smoothly from start to finish. We were able to buy the car before Christmas, just in time for the long drives over the break!
25 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Mahammad, thank you for your 5-star review. We’re delighted to hear you had a great experience and that Simon looked after you throughout the process, making everything run smoothly from start to finish.
We’re especially pleased you were able to take delivery before Christmas, perfect timing for those longer drives. Enjoy your new car and thank you for choosing Audi Approved Epsom.
Good customer service
The handover went well if a little slowly. The knowledge of the sales executive was good but I purchased a new car that they are not fully familiar with at the moment as it’s a new upgraded version. Not everything was accessible at handover as the App was not working in connection with my vehicle and is still not connected on their system but this is not the dealerships fault but I sure they will keep chasing it up with those responsible for making everything work. Customer service was good, sales executive was polite and courteous and treated me with respect, something that does not always happen to women purchasing cars
21 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Catherine, thank you for taking the time to leave your review and for your balanced feedback. We’re pleased to hear that the handover went well overall and that you felt well looked after by the sales executive.
We appreciate your understanding around the new upgraded model and the app connectivity issue, and we can assure you the team will continue to follow this up with the relevant parties. Thank you also for highlighting the courteous and respectful service you received, that’s very important to us.
We hope you continue to enjoy your new Audi and thank you again for choosing Audi Approved Epsom.
Reply from Drift Bridge Group - Audi Approved Epsom
Hi Caroline, thank you for your 5-star review. We’re pleased to hear that communication from purchase through to delivery was clear and consistent. We really appreciate your feedback and hope you enjoy your car.
Good Service but a Price Issue
Excellent service - Lorenz continues to be very helpful with getting our private number plate put on to the new car.
I have emailed Robert Frost separately regarding the one issue we have with Audi Approved Epsom.
17 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Hi James, thank you for your 5-star review. We’re pleased to hear that you received excellent service and that Lorenz was helpful in getting your private number plate transferred onto your new car.
We also appreciate you raising your pricing concern separately and will ensure it’s reviewed. Thank you for taking the time to share your feedback, and we hope you continue to enjoy your new car.
The handover was poor and rushed
The handover was poor and rushed, my car was damaged requiring a new wheel, I still do not understand how this was missed.
Overall not a good experience, luckily the car is great and going well and new wheel is on route but still causes some frustration with calls and sorting out at my own time.
13 December 2025
Reply from Drift Bridge Group - Audi Approved Epsom
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you’ve had, and we completely understand how disappointing it must have been to collect your car and then discover damage that should have been identified before handover. A rushed or unclear handover is not the standard we aim to deliver, and we apologise for the inconvenience this caused you.
We would also like to clarify that this matter relates to Walton Audi, rather than Audi Epsom, so it can be addressed by the correct team and dealt with properly.
We’d really appreciate the opportunity to look into what happened and address your concerns properly. Please contact us on 01932 220404 or email info@waltonaudi.co.uk, and a senior member of the team will review this as a priority.
Thank you again for bringing this to our attention. We genuinely want to put things right.
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