Dreamstime Reviews 

2,348
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 312 reviews, reviewers had a great experience with this company. Customers consistently praise the user-friendly website and intuitive interface, making it easy to navigate and upload content. Many highlight the exceptional customer service, noting the team's helpfulness, responsiveness, and ability to resolve issues quickly. Reviewers also appreciate the wide variety and high quality of images, alongside efficient payout processes. However, some customers noted issues with the free trial, where images were watermarked and not usable for projects, often unclear upon signing up. Additionally, some people mentioned confusion with the buying process and unexpected charges, such as being billed after canceling auto-renewal or for new payment periods.

What people talk about most

Website

Reviewers highlight ambiguous aspects of the website, with many expressing frustration over difficulties... See more

User experience

Clients share positive opinions on user experience, with many finding the platform user-friendly and easy to... See more

Product

Customers had ambiguous experiences with product, with some reviewers praising the high quality and extensive... See more

Payment

People report ambiguous experiences with payment, with many expressing frustration over unexpected charges... See more

Customer service

Users describe positive interactions with customer service, highlighting the team's helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

From a creator's standpoint, the earnings and provisions are decent, the site has easy-to-use functions and is very overlookable. However on the downside, there is still no possibility to arrange i... See more

Company replied

Rated 4 out of 5 stars

I have only one complaint. Last year they deleted one of my most popular images that had been up on their site for years without saying a word. I uploaded it again. That one was also deleted so I wrot... See more

Company replied

Rated 4 out of 5 stars

Overall, I like almost everything. Fast verification, fast payouts, user-friendly website. I don't like that you have to upload the additional vector file separately, which takes a lot of time. And... See more

Company replied

Rated 3 out of 5 stars

Payout are too low. almost all are .35 cents and a larger payout is rare. I sell a larger volume on Adobe and average around .65 per pay out. The ease of uploading and the lack or rejection's is the o... See more

Company replied


Company details

  1. Online Marketplace
  2. Photography Service

Written by the company

Stock photography community providing high quality stock photos and stock images. Free photos added weekly.


Contact info

3.7

Average

TrustScore 3.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(2,348)

337 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

charged me without my permission

charged me without my permission, never replied to my email, Dreamstine i suggest you reply and refund the amount, and ill remove the review for you after thats done.

19 May 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm really sorry to hear about this issue. Please contact our customer support at reviews@dreamstime.com so we can address your concerns and initiate a refund promptly. We value your feedback and want to resolve this matter to your satisfaction.

Rated 1 out of 5 stars

Scummy

The site is specifically made to get your money with a subscription. The 15 photos trial advertised will get you one photo that you can't you. The 14 left are only downloadable with watermarks and without the option to buy a license separately, you're forced to buy a subscription and the UI for cancelling is so atrocious, it's specially made to make the user pause the subscription for 2 months instead of cancelling for real, that's really scummy! And also most of the pictures are trash and some look like they're shot on phones.

15 May 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm sorry to hear about your experience with Dreamstime.
It sounds like there were a lot of frustrations regarding the subscription and cancellation process. We appreciate your feedback and will ensure it's passed along. If there's any way we can assist you further, please let us know.

Your comments about the photo quality are also noted, and we'll continue working to improve our offerings. Thank you for sharing your thoughts.

Rated 4 out of 5 stars

great site

great site, but would love better payment per images

12 May 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your feedback.
We’re committed to offering competitive rates and are proud to be among the highest payers in the industry.

We value your contributions and are always looking for ways to enhance your experience.

If you have any questions or need more information, our support team is here to help!

Rated 1 out of 5 stars

If I could only give 1-Star and I'm a content provider.

I’ve been a content provider to this agency for years and have thousands of images that sell well with other popular agencies. I’ve many thousands of high quality images that sell a lot with other agencies.

But sales from this agency are the poorest out there by far, think carefully if you’re a content provider by uploading your work to this agency. Sales are few and far between, a disaster.

On top of that you can’t adjust the payment so you have to earn 100 dollars which is ridiculous as other agencies allow you to adjust the minimum payout. What it means is that content providers are being denied access to there money for months, certain my case. They should at least have adjustable minimum payout like Shutterstock.

In the past I contacted Dreamtime and the agent allowed by to get my owed payment even though it was just bellow 100 dollars.

Not now, I’m around 91 dollars and when I kindly asked for them to send me my payment that point blank refused, pretty bad customer relations, maybe they are going bust.

So avoid this agency if your a content provider you won’t make many sales and customer service is rude.

I’ll think I might delete all my images from this agency as it’s really poor service, Little sales and I know other content providers have shared similar issues.

8 May 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Hi Nick,

Thank you for your feedback. I'm sorry to hear about your experience. We understand that the $100 payout threshold can be frustrating. This policy is in place due to bank fees associated with smaller transactions.

However, we appreciate your concerns and are always looking for ways to improve. Your insights are invaluable, and I'll ensure they are shared with the team.

If you have any further questions or need assistance, please feel free to reach out.

Best regards,
The Dreamstime team

Rated 5 out of 5 stars

I have been working with Dreamstime for…

I have been working with Dreamstime for 8 years, and I am extremely satisfied with our collaboration. Their platform is user-friendly, their support is excellent, and I truly appreciate the recent updates they have implemented—they have significantly improved the overall experience. I highly recommend Dreamstime to anyone looking for a reliable and professional stock photo agency.

10 May 2025
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your review, Kamila!

Rated 5 out of 5 stars

Great Pics

great pics, great site, ease of viewing, would like a bit better search engine, especially options

1 May 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you Shaun!

Rated 1 out of 5 stars

BE CAREFUL! It's not easy to cancel after free trial.

My review is based entirely on the free trial and subscription process. Once the free trial is initiated it is not a simple process to cancel the repeat payments.
It is clearly set up to take money from people who either forget or, more concerning, struggle navigating the steps needed to cancel payments.
It's terrible customer care, exploitative and quite simply unacceptable for a web-based service to work in this manner.

8 May 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm sorry to hear about your experience with our cancellation process.

We aim to make it straightforward and appreciate your feedback. Your concerns about the subscription process are important, and we'll work on improving clarity and user-friendliness.

If you need assistance or have any questions, please reach out. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Deceptive

I was looking for a website where I could purchase only a few photos. Dreamstine offers this using credits. They have 2 tabs: one for subscriptions and one for credits. To me this implied that the credit were not subscriptions, but as I clicked to process my payment, I noticed fine print that the credits renew every month like a subscription. It was also not very clear the credit expire at the end of the month if you don't renew. I find this very deceptive.

The information was available, but you have to look extremely carefully.

27 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for sharing your experience, and I'm sorry for any confusion regarding our credit system. We aim to provide clear information, and your feedback is invaluable in helping us improve. I apologize for any inconvenience this may have caused. We’ll work on making the details about credit renewals and expiration more transparent. If you need further assistance or have any questions, please reach out to our customer service team—they're here to help!

Rated 1 out of 5 stars

Canceled auto renew, they still charged

I canceled my auto renew and they still charged me. This is a classic scammy site that makes it hard to cancel and doesn't give you a warning before charging you. Avoid them at all costs, there are more valid sites out there.

23 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm truly sorry to hear about your experience. This is not the impression we want to leave, and I apologize for the inconvenience you've faced. Please contact our customer service team directly so they can resolve the issue promptly and ensure no further charges occur. Your feedback is important, and we'll work on improving our cancellation process to make it more user-friendly. Thank you for bringing this to our attention.

Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Make sure you take note of which website you sign up for. Kimberly has no customer service skills and Tom, the manager,was reluctant to apologize on behalf of his worker. Better off with depositphotos.

23 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm really sorry to hear about your experience with our customer service. This is not the level of service we strive to provide. I apologize for any frustration caused and assure you that we value your feedback. We'll address this internally to ensure better support in the future. If there’s anything we can do to rectify the situation, please let us know

Rated 5 out of 5 stars

Without exaggerationOne of the best!

Without exaggeration, I consider your photo bank to be one of the best. After the terrible failure of Shutterstock, constant glitches and delays in checking illustrations by Shutterstock inspectors for several weeks, after the fantastically idiotic Getty rules that they themselves do not follow, and after the terrible Getty support that responds to requests for several weeks... You are just an island of light on a par with Adobe. If there was an opportunity to become your and Adobe's exclusive author, I would not hesitate for a second!

23 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you so much for your incredible review! We’re thrilled to hear that you consider us one of the best. It’s wonderful to know that our platform stands out positively for you, especially in comparison to your past experiences. We strive to provide a seamless experience and efficient support for our contributors, and your feedback is truly appreciated. If you ever have any questions or suggestions, please don’t hesitate to reach out. We’re excited to continue supporting your creative journey!

Rated 2 out of 5 stars

Everything Auto-RENEWS unless you go in…

Everything Auto-RENEWS unless you go in and turn off auto renewal on your account. This should not be in fine print or even the default for customers that are buying "credits" instead of a "subscription." Obviously, a subscription is going to auto-renew, but if you're buying enough credits to download an image that you found, it should not keep charging you for that many credits every month until you find the (hard to find) cancellation of the auto renew. The text you have to click on to cancel is not a button or even look like a link that is clickable. It only shows you it's a link when you mouse over the exact words. It feels slimy. The only reason I gave them 2 stars at all is because they had a phone number that actually got answered quickly and my refund was offered cheerfully.

22 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your feedback, and I'm sorry to hear about your experience with the auto-renewal process. We appreciate your comments, as they help us improve our services and user experience. It's good to know that our customer service team was able to assist you promptly and offer a refund. We’ll work to make the cancellation process clearer and more straightforward. If there's anything else we can do to assist you, please let us know. We value your input and hope to provide a better experience in the future.

Rated 5 out of 5 stars

Great Stock Photo Angency

Dreamstime offers solid earnings, fast verification, quick payouts, and an overall user‑friendly contributor experience. The platform is easy to navigate, but it still lacks some standard features—most notably the ability to organize same‑theme images into albums instead of relying on lightboxes. The upload AI can behave unpredictably, and the description field doesn’t handle special characters or indicate its character limit, which often results in text being cut off and extra work to fix. Uploading vector files separately is also time‑consuming. Despite these drawbacks, the core functionality is strong, and with a few improvements, contributing could become much smoother. I’d also love to see more sales.

22 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your detailed feedback! We’re glad to hear you appreciate our solid earnings, fast verification, and user-friendly experience. Your insights about organizing images, the upload process, and handling vector files are invaluable. We're constantly looking to improve and your suggestions will be taken into account as we refine our platform. We’re committed to enhancing the contributor experience and increasing sales opportunities. If you have more ideas or need assistance, feel free to reach out. We’re here to support you!

Rated 5 out of 5 stars

Excellent feedback on photos I…

Excellent feedback on photos I submitted has helped me to improve my photography skills.

22 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for your kind words! We're thrilled to hear that our feedback has been helpful in enhancing your photography skills. Supporting our contributors' growth is a priority for us. If you have any questions or need further assistance, feel free to reach out. Keep up the great work!

Rated 1 out of 5 stars

A very poor experience indeed

A very poor experience indeed. Their free trial only includes watermarked images which is not explained when signing up. Watermarked images are totally useless and not usable! Seemingly this is just a ploy to get you to sign up for a subscription plan and hope that you do not cancel before the first payment. We will not be returning to Dreamstime... the imagery isn't that great either.

20 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

I'm sorry to hear about your experience with the free trial. It sounds frustrating, and I apologize for any confusion regarding the watermarked images. Your feedback is valuable, and we'll work on clarifying our trial offerings to prevent misunderstandings. If there's anything we can do to assist you further or improve your experience, please let us know. Thank you for sharing your thoughts.

Rated 5 out of 5 stars

Very Good experience with Dreamstime

20 April 2026
Unprompted review
Dreamstime logo

Reply from Dreamstime

Thank you for sharing your positive experience! We’re delighted to hear that you’re happy with Dreamstime. If there's anything you need or any feedback you’d like to share, feel free to reach out. We’re here to help and support you!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look