Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more
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Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom
- 01227 379459
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I can feel springs when I get into bed…
I can feel springs when I get into bed but it goes after a while also the stitching around the edges of thebed you could slip out of it I am 83 and a bit dangerous for the elderly.
Very pleased with the service I received
I was so happy with the service I received from the staff at dreams in the Canterbury wincheap branch
Good customer service
Good customer service. Come on time . Delivery was within 2 hour slot so no staying indoors waiting
Great experience
Great experience
The sales assistant Saskia at Dreams Canterbury was very helpful good customer service in helping us choose our new mattress
Communication from Dreams was excellent
Delivery on time and delivery drivers were polite and helpful
The gentlemen that delivered were very…
The gentlemen that delivered were very helpful and polite we followed their instructions about not using any bed linen for 2 hours. My husband is certainly getting a better night’s sleep thank you for your help in store and with the delivery.
VERY HAPPY
The young man we delt to was very helpful and done everything to make sure we got what we needed and the mattress is very very comfy ..so happy with the whole experience...
very comfortable nights sleep
very comfortable nights sleep, what more can you want.
Great customer experience
Great warm welcome, shown how to use the bed choosing machine and then matched up with my ideal mattress. Frances was very kind and looked after me throughout my experience and my mattress was delivered in a couple of weeks right to my bedroom with the old one taken away. Very pleased with the product and noticed the difference in my sleep already!
Customer service was excellent
Customer service was excellent, both in store at time of purchase and delivery of my sofa-bed.
Issy was friendly ,offer a drink, brought a pillow so I was able to test the one I liked and concluded the sale with ease. It was a fuss free shop.
Our agent was knowledgeable and helpful…
Our agent was knowledgeable and helpful , the store was well laid out with a good selection of beds most of which were discounted by 20% . The store was clean and pleasant and unusually offered a toilet for customers. the coffee was freshly made. The store had the sleepmatch computer for narrowing down the choice of mattresses to meet our needs.
Very friendly and professional delivery…
Very friendly and professional delivery and installation technicians, both very knowledgeable and very tidy and did a fantastic job.
Great service
Don was incredible helpful, not at all pushy and could answer all our questions as well as explain the differences in all the mattresses simply.
The sales persons attitude - Super woman
The sales persons attitude, product knowledge, friendliness. I would certainly recommend Dreams and based on my experience of a lifetime working with a wide variety of people the sales person was super.
I was given the space to look around…
I was given the space to look around without being hassled, which is important to me I don’t like pushy staff. When I wanted the help, I was met with a smile and given lots of help. The whole experience was done without any stress to myself. The lady in question was knowledgeable and efficient.
Beasa was excellent
Beasa was excellent and very professional. Helped us to pick out the right bed and frame for us. Very happy with the process, and everything was explained well.
Enjoyed trying out all the beds, and using the machine which suggested a mattress for us.
Best Customer Experience
We had fantastic service from the Dreams representative. She was very patient (it took us 3 visits to decided on our purchase). She took us through all the options within our budget and for our needs and made well informed suggestions. We had a great delivery experience as well. Our purchases arrived on time and look fab in the room. Thanks Dreams Canterbury.
Everyone in the store was very helpful.
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