Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more
Fantastic help from the Canterbury store, no pressure to purchase mattress. The assistance showed us which mattress the system had suggested for us we were given a pillow each to go on try. Easy easy,... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company

- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom
- 01227 379459
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Canterbury Dreams
Good product range, competitive pricing, excellent staff, both shop and delivery.
Excellent shop and sales experience
Excellent shop and sales experience, thank you. Very happy with purchase which was competitively priced.
Saskia the sales person was excellent…
Saskia the sales person was excellent made the purchase of a new mattress very easy and was very knowledgeable about the products.
I was extremely impressed with the…
I was extremely impressed with the service from the shop to the delivery. I think a lot of companies could learns lot from your standards.
We were not rushed or pestered but were helped
We were not rushed or pestered but were helped in narrowing down options when we expl;ained what we were generally looking for.
Great service in the shop
Great service in the shop. Very helpful delivery drivers who were super efficient.
Will certainly use Dreams again.
An expensive bed but it’s been better…
An expensive bed but it’s been better than I expected
This was a first class service A +++++
Very helpful staff.
Great service all round and bed is…
Great service all round and bed is fabulous thankyou very much
From sales to delivery we had very good…
From sales to delivery we had very good service. The mattress is very comfortable.
Dreamy
Izzy the salesperson was helpful, knowledgeable and patient with us while we tried out many mattresses. Happy to say, the mattress arrived, the delivery team were great, and the mattress is everything we hoped for.
Fantastic help from the Canterbury…
Fantastic help from the Canterbury store, no pressure to purchase mattress. The assistance showed us which mattress the system had suggested for us we were given a pillow each to go on try. Easy easy, picked our new mattress and the best sleep ever. Its a Tempur mattress.
Always use Dreams excellent product and…
Always use Dreams excellent product and good on Price, fantastic staff members and highly recommend
Would highly recommend
Really impressed with my experience with Dreams. Mattress is so comfy, frame is really stylish and we were so excited when we first tried our new pillows. Saskia was our in-store advisor and she was so helpful and patient. Other staff were also very friendly and not doing a hard sell. Thank you.
Staff were approachable and didn’t feel…
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa.
Great service!
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep machine and chose the type of mattress suggested. Our daughter has absolutely loved her mattress it’s perfect !
The sales staff were knowledgeable and…
The sales staff were knowledgeable and extremely helpful. I can recommend the Canterbury store
I can feel springs when I get into bed…
I can feel springs when I get into bed but it goes after a while also the stitching around the edges of thebed you could slip out of it I am 83 and a bit dangerous for the elderly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







