Dreams - Canterbury Reviews 

195
TrustScore 5 out of 5

4.8

Unit 2 The Former Pumping Station, CT1 3TT Canterbury, GB


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Rated 5 out of 5 stars

Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more

Rated 5 out of 5 stars

Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more

Rated 4 out of 5 stars

Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more

Rated 5 out of 5 stars

Fantastic help from the Canterbury store, no pressure to purchase mattress. The assistance showed us which mattress the system had suggested for us we were given a pillow each to go on try. Easy easy,... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom

  • 01227 379459

4.8

Excellent

TrustScore 5 out of 5

195 reviews

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4.8

All reviews

(195)

13,337 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dreamy

Izzy the salesperson was helpful, knowledgeable and patient with us while we tried out many mattresses. Happy to say, the mattress arrived, the delivery team were great, and the mattress is everything we hoped for.

6 March 2026
Rated 5 out of 5 stars

Fantastic help from the Canterbury…

Fantastic help from the Canterbury store, no pressure to purchase mattress. The assistance showed us which mattress the system had suggested for us we were given a pillow each to go on try. Easy easy, picked our new mattress and the best sleep ever. Its a Tempur mattress.

1 March 2026
Rated 5 out of 5 stars

Would highly recommend

Really impressed with my experience with Dreams. Mattress is so comfy, frame is really stylish and we were so excited when we first tried our new pillows. Saskia was our in-store advisor and she was so helpful and patient. Other staff were also very friendly and not doing a hard sell. Thank you.

14 December 2025
Rated 5 out of 5 stars

Great service!

Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep machine and chose the type of mattress suggested. Our daughter has absolutely loved her mattress it’s perfect !

3 January 2026

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