Fran was very helpful without being pushy. She was patient and explained how the Sleepmatch assessed what type of mattress was best for me. She helped me choose the perfect mattress and organise... See more
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Great customer service from the Canterbury branch and a big thank you to Frances whose patience and good humour helped us choose the right mattress with the help of the Sleepmatch machine. She was ver... See more
Izzy was our salesperson at the Canterbury store. She basically worked out what was available to be delivered before Christmas in the size mattress we needed straight away. Then we tried the sleep mac... See more
Staff were approachable and didn’t feel pushed or hassled. They were helpful and knowledgeable making our experience pleasurable. The lady explained things and took her time and made us a lovely cuppa... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
Unit 2 The Former Pumping Station, CT1 3TT, Canterbury, United Kingdom
- 01227 379459
4.9
Excellent
197 reviews
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The delivery guys were friendly and so…
The delivery guys were friendly and so helpful and informative as were the staff in store especially Frances.
13 February 2025
lovely store manager
7 February 2025
Issy was a fantastic sales person
Issy was a fantastic sales person. As an anxious shopper she gave me the confidence to find out which kind of mattress I needed and time to try out the beds as many times as I needed to. Nothing was too much trouble. She was a very professional, knowledgeable, friendly person. My choice of bed was informed as were my options if it wasn’t the right choice of bed. It was a wonderful experience which I was dreading but needed to do as I had chosen two unsuitable mattresses in the last year and had wasted money. Don’t waste time worrying about going to dreams to choose a bed in Canterbury they can’t do enough for you. I was even asked if I would like a drink on two occasions. Julia
23 January 2025
Unprompted review
Excellent Service!
We received excellent advice and friendly, helpful and professional service from the sales assistant.
We are very happy with our choice of mattress and it sleeps like a dream!
I’ll certainly refer my friends to your company without hesitation.
Thank you.
28 January 2025
Staff were very friendly and helpful…
Staff were very friendly and helpful and showed us the beds that met our needs.
2 January 2025
Good service in the store
Good service in the store. Very good communication regarding delivery and a phone call . Very friendly professional delivery men who took care in my house.
Gave me advice about my mattress. Very satisfied with the whole experience.
25 January 2025
Excellent service
Excellent service. Helpful staff. Taken time to explain and show different products. Delivery team was great too.
18 January 2025
Dreams Canterbury. Excellent service!
I was wanting to leave feedback on Dreams Pillow Talk but it didn't work! Had excellent service from Izzy at Canterbury Dreams. Very pleasant, polite, informative, not 'pushy. We wouldn't hesitate to return.
17 January 2025
Unprompted review
Overall a very professional experience.
Very informative sales assistant in shop. Communication very good re arrival of mattress. Delivery on time and very helpful delivery men. The mattress is perfect and relieved painful back.
11 January 2025
Great deal on a display bed+mattress.
Great deal on a display bed+mattress.
Delivery was quick and efficient.
We love Fran from the Canterbury branch😍
7 January 2025
Overall a brilliant experience
From the initial store experience to the delivery, Dreams, were fantastic at all levels.
18 December 2024
Excellent service from start to finish
Excellent service from start to finish. We had to change the delivery date a few times, but it was no problem. The bed arrived on time and was assembled in around 20 minutes. The delivery men were great and a credit to the company.
20 December 2024
Fantastic Experience - Issy was Exceptional!
Issy from the Canterbury store was fantastic - amazing customer service and found us a better alternative than the bed we were going to buy from Bensons for Beds!
22 December 2024
I had been contemplating about buying…
I had been contemplating about buying the Lucia double bed frame for quite a while and the price went up and down then in the Black Friday sale I went ahead and purchased it at a great price of only £342! I had been looking for a faux leather style bed with storage drawers and this bed looked stunning. The drawers are deep and wide to hold plenty of my spare bedding. So happy I bought this one. Great service all round from placing the order online to the day it was delivered. No problems at all! 10/10
14 December 2024
Staff at Canterbury were extremely…
Staff at Canterbury were extremely helpful and the whole process of purchase through to delivery and assembly went smoothly.
14 December 2024
Really pleased with our purchase!
Team in the Canterbury store were fantastic, found the bed we wanted at a great price. It was an ex-display model so they stored it until we were ready. Day it came the delivery guys were also extremely helpful & pleasant. The bed was so well wrapped- couldn’t be happier- Thank you!
22 November 2024
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