Dreams - Bromley Reviews 

219
TrustScore 5 out of 5

4.8

44 High Street, BR1 1EA Bromley, GB


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Rated 5 out of 5 stars

Lovely sales assistant Mackenzie Gave us water to drink and was very helpful showed me how to pull out sofa bed could try it and helped with all my questions would recommend dreams

Rated 5 out of 5 stars

Kaj was very helpful, informative and friendly. She gave me plenty of time to try various pillows. She explained some benefits of the pillows that I did not know about. I did not feel that she was se... See more

Rated 5 out of 5 stars

Excellent service from Sidi at Dreams Bromley. He took a real interest in our situation and provided sound advice and after sales service. He made it clear from the start that we had to come to the ri... See more

Rated 5 out of 5 stars

We went to the Dreams store (Bromley) initially and the staff were super helpful. The most suitable matress was found and then base and head board. However, we placed the order online. Very easy proc... See more


Company details

  1. Bed Shop
  2. Bedding Store
  3. Bedroom Furniture Store
  4. Mattress Store

Written by the company

For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.

Written by the company

We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
Further Information
In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.

Contact info

  • 44 High Street, BR1 1EA, Bromley, United Kingdom

  • 02038904134

4.8

Excellent

TrustScore 5 out of 5

219 reviews

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4.8

All reviews

(219)

14,326 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brandon was brilliant

Brandon greeted myself and my sisters explaining the best way to choose a new mattress and budget etc. He used the machine to help narrow down the best choices. He then spent ages allowing my sister to try as many mattresses as she liked, explaining the differences. At all times he acted in a friendly, very professional manner to make sure that my sister was happy with her choice, explained that she could change her mind within a time period if she was unhappy and arranged delivery etc. Such a joy to go into a store and feel valued with professional, knowledgeable advice by such a friendly man who obviously got pleasure from helping people.

13 March 2024
Unprompted review
Rated 5 out of 5 stars

Bromley store

Very helpful and friendly staff, the Bromley store was brilliantly laid out, with additional frames upstairs which we where informed about as soon as we entered. The staff even though busy made time to acknowledge us. Explaining the order and making sure to be open and transparent with the order was outstanding.

16 February 2024
Unprompted review
Rated 5 out of 5 stars

Helpful staff with good knowledge .

Helpful staff with good knowledge of there products .
Wasn’t rushed answered all my questions.
Delivery day was confirmed in advance, was emailed on day and called before delivery.
Delivery team were excellent.

4 February 2024
Rated 5 out of 5 stars

Put your feet up and ease the strain of everyday life

Clear communication with regards the delivery date. Item arrived exactly on time allocated and I was greeted by polite member of team.
The website is user friendly, and I was fortunate to find and buy a Fabric Ottoman Footstool with an extraordinary £200 discount.
N.B: This is an online only clearance product. It cannot be purchased in store.
Put your feet up and ease the strain of a tight budget and shrinking storage space.
Thank you to everyone in the teams at Dreams

20 January 2024
Rated 5 out of 5 stars

We had the most amazing experience in…

We had the most amazing experience in Dreams Bromley, with Laura as our host. The Sleepmatch machine ensures you get the best bed to suit your needs, giving you lots of different options to choose from. We would thoroughly recommend trying Dreams and asking for Laura as your host if you want to buy a bed that will really suit you to get the best nights sleep.

15 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service in store in…

Excellent customer service in store in Bromley from Ian. We found our perfect mattress in minutes after months of procrastination thanks to the sleepmatch service. Fast delivery and they took away our old mattress too, making for a hassle free experience.

26 November 2023
Rated 5 out of 5 stars

Buying a new mattress at Bromley Dreams…

Buying a new mattress at Bromley Dreams was made a great experience by our friendly, helpful and knowledgeable salesperson Laura, who put us in on the Sleepmatch Bed which can identify the best type of mattress for us, and then we tried lying on the beds based on the Sleepmatch results. The new mattress was delivered in 7 days and is most comfortable. Well done one and all!

10 November 2023
Rated 5 out of 5 stars

Comfort

The way they put my bed together was very professional. They made sure I was happy with everything. Kept the site clean and tidy. This shows they really care and that’s what you call professional. Thank you Dreams now when I sleep I dream of the comfort in my new bed

24 November 2023

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