Lovely sales assistant Mackenzie Gave us water to drink and was very helpful showed me how to pull out sofa bed could try it and helped with all my questions would recommend dreams
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Kaj was very helpful, informative and friendly. She gave me plenty of time to try various pillows. She explained some benefits of the pillows that I did not know about. I did not feel that she was se... See more
Excellent service from Sidi at Dreams Bromley. He took a real interest in our situation and provided sound advice and after sales service. He made it clear from the start that we had to come to the ri... See more
We went to the Dreams store (Bromley) initially and the staff were super helpful. The most suitable matress was found and then base and head board. However, we placed the order online. Very easy proc... See more
Company details
Written by the company
For nearly 40 years we’ve been helping the nation find a bed they love. Together with our wonderful Bed Factory in the West Midlands, over 2,000 Bed Experts at 208 stores nationwide, 11 delivery centres, plus our ‘Bedquarters’ team, we’ll make sure you have everything you need for a great night’s sleep.
Written by the company
- We have developed a really useful Help Centre, which should answer all FAQs, and navigate you seamlessly to the information you need. Whether you want to amend your order, report an issue or find out what to expect on the day of delivery, the Help Centre is not just at your fingertips but is a fast and effective tool for progressing an existing order or making a new one. You can even change your delivery date or pay an outstanding balance via the Manage My Order tab. Please visit www.dreams.co.uk/help for all your help options.
- Further Information
- In the unlikely event that you can’t find the answer at the Help Centre, our Customer Services team is on hand to assist, Monday to Saturday, 9am to 5pm. Please visit www.dreams.co.uk/help. Advisors are working tirelessly to give you all the support and help you need. If on rare occasions your wait to speak with an advisor is slightly longer than normal, please bear with us, or try our Call Back or Web Chat options. You can also contact us via Twitter, Facebook and Instagram.
Contact info
44 High Street, BR1 1EA, Bromley, United Kingdom
- 02038904134
4.8
Excellent
219 reviews
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Excellent customer service and a lovely…
Excellent customer service and a lovely bed we are very happy with. It was a great experience being a Dreams customer. Sweet Dreams are frequent now :)
20 July 2024
People and product
27 July 2024
Good service all round
I received good customer service in store, helpful and unrushed, the mattress arrived during the times specified and the delivery of the new one and collection of the old one were quick and efficient.
The instructions for the care of the mattress were clear and it has proved to be comfortable and satisfactory.
18 June 2024
Excellent customer service in store…
Excellent customer service in store (thank you Meryem in Bromley). Communication was great from the delivery team who kept us informed well the day before and day of delivery.
The team wore shoe covers in the house and happily took the packaging away when I asked if it was possible. Would definitely recommend 👌
20 July 2024
May use AI-assist with repliesRead more
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All wrong only the delivery time right
What went wrong? practically everything, only the delivery time was really punctual, but as soon as it arrived the driver immediately told me that he couldn't bring the sofa to the 1st floor, after which he deposited the boxes in the living room and left, I had to assemble the sofa alone, something I had never done, and after the damage since I paid for delivery and assembly, the joke was how to dispose of the packaging boxes, dream, don't worry, I did it alone but it's the last time I understood something from you. Joe the salesman is the only new beauty in this adventure, really good and professional, when I told him what had happened he apologized several times.
16 July 2024
Reply from Dreams - Bromley
Good afternoon
Thank you for taking the time to speak to me today. I am very sorry for the issues you have had with your sofa bed delivery. Our delivery teams should always be taking goods to the room of choice, so I apologise if this was not done.
I am glad we came to a resolution which you found acceptable. Should you need any further help or assistance, please do not hesitate to contact me.
Many thanks
Peter
Beautifully comfortable well made…
Beautifully comfortable well made mattress. Bromley Store staff were fantastic. Great delivery service & customer support. 100% recommend Dreams to anyone.
12 July 2024
If I could give a zero I would
If I could give a zero I would. Expecting a complete bed today June 28th 2024 after a 2 months wait. Was telephoned by a person from the delivery depot to say the mattress they were suppose to deliver has been ripped so therefore it will be lent annalternative until they can reissue the original which cost £699
I spoke to someone at Customer Service who could not tell me when I would get the one I ordered but just basically told me " I should be greatful I'm getting one to borrow " I known they are lying the mattress just was not ready but after waiting two months they have to come up with a story. Will never purchase from this company again and will not recommend them.
28 June 2024
Unprompted review
Reply from Dreams - Bromley
Good afternoon Susette,
Thank you for taking the time to leave us your feedback.
I am sorry to hear that your mattress was damaged prior to delivery.
The depot along side our customer service team wanted to proactively ensure that a solution was put in place ensure you were not left without a mattress.
I can see that a date has been booked for the final solution is implemented.
Should you require any additional assistance, please feel free to contact me directly. My email address is KP25@dreams.co.uk.
Many thanks,
Kishan
Brilliant all round.
Staff in the shop were helpful, polite and knowledgeable. Delivery was bang on time, driver and assistant were quick and efficient and wore shoe projectors which I thought was a brilliant touch.
6 June 2024
The young man at the Bromley branch
The young man at the Bromley branch. His customer service was above and beyond. 10 out of 10.
31 May 2024
Great service and quality mattress
Great selection of mattresses in recent sale, helpful staff who gave good advice, plenty of time to consider options with no sales pressure. Arranged a quick, convenient delivery date which was faultless. Very pleased with this comfortable purchase.
11 May 2024
Sleeping easy
Hi. Great service from beginning to end. The guys in the shop were perfect. The delivery team likewise. And the mattresses are like heaven.
We got 5 star treatment throughout.
10 May 2024
I am pleased with the mattress
I am pleased with the mattress, it’s very comfortable and firm just what my back needed.
6 May 2024
Laura - Five Star
Laura, 5 star - the sales consultant was extremely helpful, efficient & provided the most amazing customer service. She guided me and ensured I had value for money as well as the bed required to suit my sleeping positions to enable the best and most comfort nights sleep. I was not looking forward to bed shopping but had a fantastic experience and would highly recommend Laura and Dreams.
10 March 2024
Excellent customer service by Brandon
Excellent customer service by Brandon. Was shown around; all my questions answered and a cool drink of water thrown in! The added extras were discussed and explained. I love my new bed! Thank you
22 March 2024
MATTRESS WELL OVERDUE
When we needed a new Mattress we elected to go to Dreams and we were very surprised to meet a very young member of staff who was well informed about the products and advised us well. He was patient and listened carefully to our requirements. We were very satisfied with his suggestions and felt confident in finally selecting a Mattress that he recommended
19 April 2024
I had not changed my bed or mattress…
I had not changed my bed or mattress for years but having done so with a Dreams bed I am getting a much more comfortable nights sleep
16 March 2024
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