Domino's Pizza Reviews 

2,658
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Looking at 274 reviews, most reviewers were unhappy with their experience overall. Customers frequently reported issues with product quality, describing pizzas as overcooked, dry, or lacking sufficient toppings and sauce. Many also encountered problems with their orders, such as receiving incorrect items, wrong sizes, or missing ingredients. Reviewers often felt the pricing was misleading or too high for the quality provided, with special offers not being honored or resulting in unexpected charges. However, some customers also noted positive interactions with staff, praising their friendliness and willingness to resolve issues like incorrect orders. A few people were satisfied with the product quality, finding their pizzas fresh and delicious, and appreciated quick delivery times.

What people talk about most

Product

Users describe negative interactions with product, frequently reporting issues such as pizzas being cold,... See more

Order

Reviewers highlight negative aspects of order, with many expressing frustration over incorrect, incomplete,... See more

Quality

Reviewers mention negative feedback about quality, with many describing pizzas as unappealing, burnt,... See more

Price

Customers had negative experiences with price, often citing unexpected charges and misleading offers.... See more

Staff

People report ambiguous experiences with staff, with some praising employees for being kind, helpful, and... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Local franchise people are great but corporate sucks. The most recent order I went to pick up had a second pizza that I didn’t order tacked on. I carried it away so as not to interrupt a busy time for... See more

Rated 2 out of 5 stars

I have been a Dominos customer for over 20 years. I am very disappointed with the company now, will not be ordering again. The new website is hard to navigate, my “free” rewards pizza has to include... See more

Rated 2 out of 5 stars

I usually love your pizza, however the 2 I ordered tonight were the worst I've ever had. They were overcooked, dried out, no sauce on them. Horrible pizzas, ate 4 pieces of 2 pizzas and threw the r... See more

Rated 2 out of 5 stars

I have ordered pizza from our dominos in bay city mi and 3 times in a row the pizza was wrong! I even called the last time so they hopefully wouldn’t mess up. Well they messed it up again!! So unfortu... See more


Company details

  1. Pizza Delivery
  2. Online Food Ordering Service
  3. Take Away Service

Information provided by various external sources

Get Pizza, Oven Baked Sandwiches, Bread Bowl Pasta and more delivered. Order online, then track it every step of the way. Find hot deals every day.


Contact info

1.8

Poor

TrustScore 2 out of 5

3K reviews

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1-star

No history of asking for reviews

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1.8

All reviews

(2,658)

431 reviews in the last 12 months

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Rated 1 out of 5 stars

Their app is frustratingly inconsistent

Their app is frustratingly inconsistent; you get alerts for every promotion, but never a courtesy warning before your points vanish. It stays silent about your hard-earned rewards disappearing, but pings you about every promo under the sun!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Domino’s on Fullerton had some issues…

Domino’s on Fullerton had some issues with their online ordering system. I was charged but still had the check out option to select as if the order wasn’t never placed. Called the store spoke with lovely Julia and she got it figured out with no problem. Thank you Julia

23 April 2026
Unprompted review
Rated 1 out of 5 stars

It may have the worst excuse for a…

It may have the worst excuse for a pizza I've ever had. Ordered online to get the discount and ordered ingredients were left off. The pizza tasted like a reheated old pizza and was not edible. This was my last time at Dominos.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware of Domino's DIY 50% off all Pizzas

Domino's is advertising a DIY 50% off all pizzas deal. It's the DIY part they are not clear or fair about. We ordered the pizza online and thought it pricey but assumed it was because this was to be an exceptional pizza that wasn't included in the discounted ones. But that was not the case. And, we picked it up ourselves, not even delivered. Turns out that in order to get the 50% off, you have to choose the coupon before placing the order??? C'mon Dominos, why would forfeit a discount and choose to pay full price for a substandard mass produced product? Just get it together and use some of your marketing budget to invest in a proper system that automatically deducts the discount at the check-out instead of counting on people to be too caught up in your order process not to notice. That is the last pizza I will order from Dominos and the last time they will take advantage of me. I hate doing business with anyone with deep pockets the rips off their hardworking customers off. Make it convenient for all customers and set up the online order system to align with these special discounts you are marketing!!!

21 April 2026
Unprompted review
Rated 2 out of 5 stars

To Difficult Navagate

Cochran Georgia, Let me start off the pizza it self. The pizza was great But it wasn't what we wanted. Placing the Order was difficult to navigate, This is the second time we gotten the wrong pizza. The 1St time we ordered onions & italian sausage. But we got bacon and and no onions. This time we ordered just sausage and we got a plain.

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Just a note to say how very good Domino's Drayton are, me recent experience was a messed up order (which was my own fault to be fair) but this was rectified in 15 minutes at no charge to myself.
Thank you Drayton team, well done top service.

9 April 2026
Unprompted review
Rated 1 out of 5 stars

Cashless society …

My daughter went in to buy a deal with her friends, Cash in hand. Then to be told 'card only'. Imagine how my daughter felt with her friends! She walked home embarrassed, hungry and very upset 😡

19 April 2026
Unprompted review
Rated 1 out of 5 stars

wlecome to revew hell.. domino dry

wlecome to revew hell... my PIZZa crusty didnt get my little inconent pickly expired son the corect pizza crust or top. i top on hell on anger estreem , dare dominos complean, i am disgusted

update: pizza crust game again but dry asdgh

20 March 2026
Unprompted review
Rated 1 out of 5 stars

I received a Salad that was ruined

I received a Salad that was ruined. All the lettuce was brown. Called to get a refund and was told they could not issue me a Refund. All they could do was issue a Credit that I would have to call the store and tell them I had when I placed my next order. If they deliver food that is not fit to eat, they should be prepared to refund the money for the item. They did offer to deliver another salad BUT that meant waiting for a 2nd delivery. That was kit acceptable because I was ready to eat and wanted my salad with my meal NOT after. Also, why would I think the 2nd salad would be fresh? This purchase was made at the Dominoes in Hattiesburg, MS. This is not the first item I received that was not up to standards but this is the first one I complained about.

10 April 2026
Unprompted review
Rated 1 out of 5 stars

I called six times without an answer

I called six times without an answer. I decided to go in per a n and the f4ont desk girl took 10 minutes, literally, to come and help me although another employee told her I was waiting. This was at noon time. Not a good time for her to be doing whatever she was doing g in the back. Ther3 was another client already waiting who also said he tried calling but nobody answered.

9 April 2026
Unprompted review
Rated 2 out of 5 stars

Why do I have to pay for extra toppings…

Why do I have to pay for extra toppings when Dominos forgets to add them to an ordered pizza? But wait, I still have to pay for nonexistent toppings, taxes and don’t forget the tip. Thank god, Domino’s never over charges or makes a mistake.
Why can’t I add a couple of photos?

6 April 2026
Unprompted review

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