Dolce & Gabbana Reviews 

497
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were unhappy with their experience overall. Consumers frequently complained that customer service was completely unhelpful, sending standard template responses and failing to resolve issues or reply to messages. Buyers also faced frustrating problems with damaged items, missing deliveries, and strict return policies that prevented them from getting refunds. Some people were satisfied with the beautiful packaging and the overall quality of the items they received. Reviewers also appreciated the polite and personalized assistance provided by staff during their visits to the boutiques. Many shoppers truly enjoyed finding luxurious fragrances and delightful makeup products that fully met their expectations.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a split opinion on quality and design. While... See more

Quality

Reviewers highlight ambiguous aspects of quality, expressing intense frustration over defective items,... See more

Customer service

Customers had negative experiences with customer_service, noting that the interaction was frustrating and... See more

Staff

Customers consistently note ambiguous experiences with staff, reflecting high disagreement among reviewers.... See more

Order

Reviewers express strong dissatisfaction and frustration regarding their online orders. Consumers report... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25.... See more

Rated 1 out of 5 stars

I have visited in boutique of Dolce & Gabbana in Cannes in this summer 30 of august , evening around closend time of boutique , 18H 40-45..... I just needed dress....but the seller , she was y... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

497 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(497)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best experience

It was the most fun and stress free shopping experience. Francisco and his co workers are extremely knowledgeable, kind and thoughtful. Every detail was perfect and every question was answered. I look forward to returning! The brand is amazing and Francisco has helped me understand just how special the craftsmanship is in every piece. They have a loyal customer in me now.

18 July 2025
Rated 5 out of 5 stars

Favorite Luxury Brand and Perfume

I love to spoil myself about once a year and order my favorite perfumes. They package them so luxuriously, and include samples, that I feel so good receiving and unpacking my purchase. I am never ever disappointed. I think next time im going to include some sunglasses and other accessories.

28 February 2025
Rated 1 out of 5 stars

Mother’s Day Disappointment

I received a few gifts for Mother’s Day, including the caffeine eye patches. Unfortunately, they seemed like a defective batch and did not meet expectations at all. When I reached out to customer service, the response was dismissive and unhelpful. I’m truly disappointed, and based on this experience, I will not be shopping with Dolce & Gabbana in the future.

13 June 2025
Rated 5 out of 5 stars

I ordered a perfume from Dolce &…

I ordered a perfume from Dolce & Gabbana online and was very happy with the experience. The scent is elegant, long-lasting, and exactly what I expected. Delivery was fast, and the packaging was secure and beautiful. I’ll definitely order again!

17 June 2025
Rated 1 out of 5 stars

Worst customer service ever

Customer service was completely horrible. I head fro. About 7 different people. I had a bad allergic reaction to make up, someone from the adverse reaction department contacted me, had me fill something out and said they would send me a return label. I never got the label and was asked by 3 other reps to fill out the adverse reaction form, that I had already filled out. Then everyone told me I could not return the make up and was give the return policy. Totally absurd and got no where or my money back. I will never by from this company. $5,000 for a dress with absolutely atrocious service.

16 May 2025

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