Dolce & Gabbana Reviews 

497
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful customer support teams that provided generic template responses and persistently failed to resolve ongoing delivery or order problems despite multiple contacts. Reviewers often reported receiving damaged items, broken bottles, and experiencing deeply frustrating obstacles when attempting to process product returns and secure their expected refunds. Some reviewers were happy with the exceptional quality of the products, beautifully designed packaging, and extremely pleasant boutique staff members who provided great guidance. Customers additionally appreciated the fast shipping services, highly personalized in-store assistance, and lovely presentation of their new online beauty purchases.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, ranging from high satisfaction to severe... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers reported severe defects, such... See more

Customer service

Reviewers highlight negative aspects of customer service, describing their experience as frustrating and... See more

Staff

Reviewers mention ambiguous feedback about staff, reflecting deeply contrasting encounters. On one hand, many... See more

Order

People report disappointment and frustration regarding their orders, consistently highlighting major shipping... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25.... See more

Rated 1 out of 5 stars

I have visited in boutique of Dolce & Gabbana in Cannes in this summer 30 of august , evening around closend time of boutique , 18H 40-45..... I just needed dress....but the seller , she was y... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

497 reviews

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Hasn’t replied to negative reviews

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2.7

All reviews

(497)

96 reviews in the last 12 months

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Rated 1 out of 5 stars

Dolce & Gabbana has the WORST customer…

Dolce & Gabbana has the WORST customer service I’ve ever experienced. I returned my perfume and they never refunded me OR sent it back. They completely ignored my emails and treated me with zero respect. For a so-called “luxury” brand, this is unacceptable and shameful. They just take your money and don’t care about their customers at all. I will NEVER buy from them again, and I warn everyone else to think twice before trusting this brand.

13 July 2025
Rated 4 out of 5 stars

Very Nice Product

I bought a powder compact for the face. The compact is pretty and the powder is very light. It creates a nice smooth complexion. I give it 4 stars (instead of 5) because i thought it was a little expensive just for a compact.

20 July 2025
Rated 5 out of 5 stars

Great experience with D&G

Well the staff is always helpful polite they are never pushy or making you feel obligated to purchase from D&G. They way you get individual treatment is by far the best. My wife and I will continue to be long time customers.

4 January 2025
Rated 1 out of 5 stars

All my makeup arrived broken and no one…

All my makeup arrived broken and no one responded. I called and filed a complaint. They said they would send me another one and they never did anything. I lost my money. Todo el maquillaje me llegó roto y nadie se hizo responda llame puse la queja dijeron que me iban a mandar de nuevo y nunca hicieron nada perdí mi dinero .

18 December 2024
Rated 1 out of 5 stars

Will never buy or shop with D&G again…

Will never buy or shop with D&G again nor wouldn’t recommend it to anyone for that matter. I wasn’t able to reach a live customer service representative , everytime I reached out I wasn’t able to get through on the customer service line. My package never came and initially I was calling to switch the shipping address and couldn’t accomplish this at all. I am overall disappointed in the company. I order from luxury brands all the time never ever had an experience such as this one. Two words DO BETTER !

14 May 2025
Rated 5 out of 5 stars

I absolutely love my dolce and Gabbana…

I absolutely love my dolce and Gabbana collection. I have found that they make the best foundation. I love my luminator and everything I have purchased so far. I am impressed and excited that they're making more skincare now. I bought the body cream and I am hopeful they will make a devotion shower gel too!

16 July 2025

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