Dolce & Gabbana Reviews 

496
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 74 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with customer service, often finding it unhelpful, unresponsive, and difficult to resolve issues. Reviewers also reported issues with product quality, including defective items, damaged packaging, and products not meeting luxury expectations. However, some customers were satisfied with the product quality, praising items like lipsticks and fragrances for their luxurious feel, beautiful packaging, and accurate descriptions. A few other people also felt that the staff provided excellent and personalized service, offering helpful assistance.

What people talk about most

Product

Customers had ambiguous experiences with product quality, with many expressing significant dissatisfaction.... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing significant... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration and... See more

Staff

People report ambiguous experiences with staff, with many customers praising the helpfulness and politeness... See more

Service

Consumers find service to be ambiguous, with many expressing disappointment and frustration. Reviewers... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

My product broke in the mail tried countless times to reach customer service no response! Even sent the product back to the warehouse with a note explaining the situation still, no one has gotten back... See more

Rated 1 out of 5 stars

Another day, still no sign of my order. Dolce & Gabbana keep telling me the same thing: that my jeans “will arrive soon,” that they are “doing their best,” and that they are “working closely wit... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

496 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(496)

95 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My dog seems to have no problem when…

My dog seems to have no problem when wearing this and this was my first concern, but he didnt developed any issues, no allergies, etc. It smells amazing and he gets lots of compliments! I feel like my Bruno enjoys it as much as I do!

21 August 2024
Rated 5 out of 5 stars

Love everything about DG.

Love everything about DG.
Dallas DG is the best !
Everyone there should get a gold star ! Cody is a great manager. My personal shopper Dari @,is always so helpful!
Thank you DG !

11 July 2025
Rated 1 out of 5 stars

I placed an ordered it came damaged and…

I placed an ordered it came damaged and wanted to return it but customer service says I don;t have to return it. they will give me refund but they didn't give me full refund for the set, they just refund for one item. I was not happy about it. i want to return the set and i should able to return the set and get full refund.

10 February 2025
Rated 5 out of 5 stars

Nashville store is fantastic!

Our store, Nashville, is great. We popped in when we first moved here and Isaac assisted us. I can't say enough good things about working with him. I have bought items that I didn't need (does anyone actually NEED luxury goods) because I thoroughly enjoy going in and chatting with him. It's the least pushy designer store and the staff is so attentive!

1 June 2025
Rated 4 out of 5 stars

Mail orders experience great…

Mail orders experience great merchandise item available, However store availability not, for men underwear items, very limited for actual item show on your website, in particular at the Atlanta Ga. Store?

30 April 2025
Rated 5 out of 5 stars

Best experience

It was the most fun and stress free shopping experience. Francisco and his co workers are extremely knowledgeable, kind and thoughtful. Every detail was perfect and every question was answered. I look forward to returning! The brand is amazing and Francisco has helped me understand just how special the craftsmanship is in every piece. They have a loyal customer in me now.

18 July 2025

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