Dolce & Gabbana Reviews 

497
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, most reviewers were unhappy with their experience overall. Consumers frequently struggled with unhelpful customer support teams that provided generic template responses and persistently failed to resolve ongoing delivery or order problems despite multiple contacts. Reviewers often reported receiving damaged items, broken bottles, and experiencing deeply frustrating obstacles when attempting to process product returns and secure their expected refunds. Some reviewers were happy with the exceptional quality of the products, beautifully designed packaging, and extremely pleasant boutique staff members who provided great guidance. Customers additionally appreciated the fast shipping services, highly personalized in-store assistance, and lovely presentation of their new online beauty purchases.

What people talk about most

Product

Clients share ambiguous opinions on product experiences, ranging from high satisfaction to severe... See more

Quality

Customers consistently note ambiguous experiences with quality. Many reviewers reported severe defects, such... See more

Customer service

Reviewers highlight negative aspects of customer service, describing their experience as frustrating and... See more

Staff

Reviewers mention ambiguous feedback about staff, reflecting deeply contrasting encounters. On one hand, many... See more

Order

People report disappointment and frustration regarding their orders, consistently highlighting major shipping... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am very disappointed to buy a pair of sunglasses from glasses hut. I have a few pairs from other designers but Docke&Gabana experience was the worst.

Rated 1 out of 5 stars

I purchased a defective bottle of D&G light blue where the spray was broken. I contacted the “customer care” team and spent a few weeks exchanging emails, videos, receipts and pictures with them. Th... See more

Rated 1 out of 5 stars

The worst retail experience I have ever experienced and for a luxury brand, I am highly disappointed. I returned my order because the item was too big. The return was accepted on 13 August 25.... See more

Rated 1 out of 5 stars

I have visited in boutique of Dolce & Gabbana in Cannes in this summer 30 of august , evening around closend time of boutique , 18H 40-45..... I just needed dress....but the seller , she was y... See more


Company details

  1. Clothing Store
  2. Beauty Supply Store
  3. Children's Clothing Store
  4. Fashion Accessories Store
  5. Men's Clothing Store
  6. Women's Clothing Store

Written by the company

Dolce & Gabbana is the new luxury, authentic and unconventional. A style that expresses new forms of elegance, presenting itself as a modern classicism, based on superior sartorial content and creativity.
 The strong identity of the Dolce&Gabbana brand has evolved over the years without ever forgetting its roots. An unmistakable style, which, season after season, combines strong innovation with the Mediterranean flavour of its origins. A brand whose essence lies in its contrasting features.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

497 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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2.7

All reviews

(497)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

poor quality

the dog collar that i received was very nice, but it started peeling (the outer red leather) off and i was afraid my dog may eat the stuff that peeled off.

5 September 2024
Rated 1 out of 5 stars

The no return policy was never…

The no return policy was never explained to me and they denied me a return a day later. They also didn't explain that it's different return policy than the main dolcegabbana.com store. I would never shop at this boutique again, and if I wanted to buy the brand, I would do it at Neiman Marcus or something

5 January 2025
Rated 1 out of 5 stars

It's lame

It's lame. I tried to return light blue and got laughed at. It's like scented water; not at all as described and CERTAINLY nit eau de parfum.

5 January 2025
Rated 1 out of 5 stars

Got a defective bottle of cologne and…

Got a defective bottle of cologne and customer service refused to help . I reached out multiple times and provided all info they asked . Waited for weeks to any responses . Then they said too bad and wouldn’t help take care of the issue . I’ll never be buying any D& G products again after a terrible experience with their customer service team

16 July 2025
Rated 5 out of 5 stars

Wonderful experience!

I am very happy with my overall experience ordering online. I was able to virtually try on a product before purchasing which helped me make my selection. The packaging the product was delivered in was exceptional. The lipstick I ordered, absolutely beautiful. I greatly appreciated the sample fragrance that was included which convinced me to purchase a full size bottle and it is now my new favorite!

23 February 2025

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