Much cheaper Landlord's insurance than the quotes from GoCompare etc. Helpful call centre and documents sent by post for my records. My property agent says claims are always dealt with properly from... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Direct Line Landlords Insurance I had a really positive experience with Direct Line when setting up my landlord insurance. The staff were genuinely friendly and took the time to talk me through ever... See more
Company replied
I wanted to make new alterations to my policy and a very kind lady listened and then carefully explained about how I can make these changes. She put me through to another good listener who sorted out... See more
Company replied
I spoke to Phil Wilson, he was 100% a great guy. (We had issues due to having had a large previous claim - not with Direct Line). Phil became my voice speaking to the underwriters on my behalf, and ca... See more
Company replied
Company details
Written by the company
Solving problems is what we do. Policies for tradesmen, professionals, landlords, van drivers & home business owners.
Contact info
United Kingdom
- 0345 303 1753
- www.directlineforbusiness.co.uk
4.5
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good price easy to use
31 July 2026
Reply from Direct Line - Business
We're so glad to hear that you found our product to be both affordable and user-friendly. Your positive feedback is truly appreciated! Christy
Phoning Direct Line was horrible
Your automated answering bot twice put me through to the wrong department. On one occasion the person to whom I'd been put through told me, several times, that it was my fault for phoning the wrong department.
During one conversation your colleague and I were part way through a transaction when we got cut off. She made no attempt to call me back. In fact when I called back later another person said that original person would call me but they never did.
I am very dissatisfied with your policy of cancelling my cover because the property had been empty for a couple of months (for renovation and redecoration between tenancies).
I found the whole experience of phoning up to deal with my issue unsatisfying and aggravating. And this was after you emailed me and asked me to get in touch.
I tried using the Whatsapp function and never got through that way.
31 July 2026
Reply from Direct Line - Business
We sincerely appreciate you taking the time to share your detailed feedback regarding your recent interactions with us. We are truly concerned to learn about the difficulties you encountered. Please use the link below to submit an online form with all the details so we can look into this further. Thanks, Christy
www.directlineforbusiness.co.uk/complaints
Competitive Price but customer service needs improving renew on life ne as it's…
All I did was renew on life ne as it's a competitive price.
However, on calling with regard to an enquiry on my previous plan, the first time I was cut off and the second the advisor was not over helpful. All was sorted but wasn't a great experience.
31 July 2026
Reply from Direct Line - Business
We appreciate you sharing your experience and we're sorry to see we let you down with our service. Christy
Reply from Direct Line - Business
We appreciate your 5 star review on your experience with us. Thanks, Christy
Very helpful staff
27 July 2026
Reply from Direct Line - Business
We love to see you found us helpful. Thanks for your review. Christy
Excellent customer service by Dale
I initially looked online for a quote, which was easy enough. I then decided to call to make sure the insurance was what I needed, the agent I spoke to, Dale, was very clear and polite. Overall I am happy with the service provided and the price of the policy.
27 July 2026
Reply from Direct Line - Business
We're so happy to hear that our online quote process was easy for you and that our team provided clear and polite assistance. We appreciate your positive feedback on our service and policy pricing! Christy
Reply from Direct Line - Business
We are so pleased to hear that our staff was helpful and that you found our pricing to be great. Thank you for your kind words! Nathan
Reply from Direct Line - Business
We're pleased you found our colleagues to be helpful with your insurance purchase. Thank you for sharing your positive experience! Kirsty
Reply from Direct Line - Business
We're happy to hear that our landlord insurance met your expectations for clarity, coverage, and price. We appreciate your positive feedback. Nathan
Website was easy to navigate
Website was easy to navigate. Pricing very competitive. Very happy
27 July 2026
Reply from Direct Line - Business
We're so glad to hear that you found our website easy to navigate and that you're happy with our competitive pricing. Thank you for your positive feedback! Nathan
Renewal price
As usual the renewal price is much higher than that of the exact same product for a new customer. So as usual i have to cancel and start from scratch. Where is the loyalty discount?!
27 July 2026
Reply from Direct Line - Business
We understand your frustration with renewal pricing. We are always reviewing our offers to ensure fairness for all our valued customers. Nathan
My auto renewal didn't automatically…
My auto renewal didn't automatically renew due to your error.
27 July 2026
Reply from Direct Line - Business
We are genuinely concerned about the auto-renewal issue you experienced. Please contact us and we'll be happy to check this. Nathan
Good result
Everything was done quickly and all information required was available. Staff on the phone were very good and helpful
27 July 2026
Reply from Direct Line - Business
We're so pleased to hear that everything was handled efficiently and that our team provided you with all the necessary information. Thank you for your positive feedback! Nathan
Girl on the phone was great
Girl on the phone was great. However the bereavement team were supposed to contact us but didn't. So we had to ring back.
27 July 2026
Reply from Direct Line - Business
We appreciate you sharing your experience. We are concerned to hear about the delay in contact from our bereavement team and understand your frustration and apologise for this. Thank you for the review. Nathan
Reply from Direct Line - Business
Thank you for the five-star review. Nathan
It was purchased online smoothly without any hassle
It was quite smooth all the way from cover selection to purchase
27 July 2026
Reply from Direct Line - Business
We're so pleased to hear that your experience, from choosing your cover to completing your purchase, was smooth and easy. Thank you for sharing your positive feedback! Nathan
Very helpful to talk through what I…
Very helpful to talk through what I needed and good speed to go through the paperwork/questions.
27 July 2026
Reply from Direct Line - Business
We're so pleased to hear that our team was helpful in discussing your needs and that the process was efficient. Thank you for your wonderful feedback! Nathan
the person i spoke to was extremely…
the person i spoke to was extremely helpful and patient considering my circumstances.
17 July 2026
Reply from Direct Line - Business
We are so happy to see the person you spoke with was extremely helpful and patient. Thank you for your wonderful feedback! Paddy
Would have preferred to speak an agent
Would have preferred to speak an agent. Also the price was more than expected
27 July 2026
Reply from Direct Line - Business
The team are always here to help if you need us Anoop. We'll be happy to take a look at your price and see what we can do. Paddy
Efficient service and a good price
27 July 2026
Reply from Direct Line - Business
We're so pleased to see you found our service efficient and our pricing satisfactory. Thank you for your positive feedback! Paddy
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.