Direct Line - Business Reviews 

They gave useful service & advice & a great price

Fast efficient and reliable to post out documents
The price was good olso.

I had landlord insurance. I fold the property and cancelled the insurance. It took over 8 weeks and numerous phone calls, emails and what’s app to receive my full refund. Very disappointed

I bought some insurance for a buy to let property online, but you have to phone in to cancel the auto renewal, which takes a long time to get through. I honestly thought this practice had been banned by the authorities.
The operator was very hard to understand and I kept having to ask her to repeat what she said.
Finally after about 5 minutes she told me the auto renewal had been cancelled.
This is from their website "If you don't want your policy to automatically renew, call us 0345 303 1763 and we'll make sure it doesn't."

Been with Direct line for many years, now they have just lost ANOTHER car Policy. Loyalty does not pay. rand up as usual after online quote, they reduced it. So said I was going to phone around. Got a better price, same cover and a few bits more, for less. Rang back and told them not to renew the policy. they said they would see if they could do even better that what the new company was asking. Well I said too late. you should have given the absolute best when I was on the phone. Now you have lost another policy from our household, and another one coming up in 6 weeks for another one of my cars. So will probably loose that one as well. BTW our driving records CLEAN, at Fault Claims NONE, full NCB. what better could an insurance broker ask for a safe bet re claim free for years and years. Then they start parts etc gone up. I said, more and more not insuring their cars costing us and also the EVs being written off for little damage and we are paying for their policies to remain low instead of loading EV owners for driving these accident nightmares and costs. watched a test on a EV crashing at 15 mph, little damage seen at front, yet written off due to costs of electrical parts, massive labour cost. due to decommissioning and recommissioning, we the Petrol and Diesel owners are paying for this

The operative was polite and knowledgeable about the product. This made the experience simple to understand.

Once I got through on the phone, the operator dealt very efficiently with my enquiry.

bad online service, I could not buy on line had speak agent to obtain insurance
took 45 min on telephone to get insurance, total mass

She listened,and understandable,and set the policy to what i required and friendly.

website easy tp navigate, product options clear, good value

Very easy conversation with Direct Line employee which led to a very acceptable offer covering all my needs plus additional cover I did not currently have.

Chirak was excellent

You gave me what I was looking for

I'm happy with the quote, the legal fees cover and the rent guarantee cover which I can claim as landlord's expenses. The only thing I don't like is auto-renewal, which Direct Line force me to accept until I cancel it. Companies say that they use auto-renewal to protect customers but I think it's a trap for people too busy or too lazy to check for better deals. It's called inertia-selling. That's why I give 4 stars.