I made a complete mess of placing this order, in fact I didn't intend to place it at all. I explained to the company thinking I'd never get the money back but Queen at customer services told me what... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I have been very impressed by the quick response to all the dialog I have experienced with Queen , as I had a few issues involving my payment at the beginning , and then also finding the right window... See more
Company replied
Your reply happened in a reasonable time frame. I mean it was a weekend and I still received a prompt response within 24-48 hours. Tiffany responded in a very prompt and professional manner. I was... See more
Company replied
I AM VERY DELIGHTED FOR YOUR VERY KIND AND UNDERSTANDING HELP I APPRECIATE THIS VERY MUCH MORE THAN I CAN DESCRIBE THIS.. THAT YOU CANCELLED MY IMPULSIVE ORDER..3 JULY LAST FRIDAY AFTER TH... See more
Company replied
Company details
- Software Company
- Affiliate Marketing Service
- Distribution Service
- Internet Marketing Service
- Internet Shop
- Payment Service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
13K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was happy and surprised to get a…
I was happy and surprised to get a response from them so quickly.
13 September 2026
Unprompted review
Reply from Digistore24
Hi Marion,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Tuesday!
I have been very impressed by the quick…
I have been very impressed by the quick response to all the dialog I have experienced with Queen , as I had a few issues involving my payment at the beginning , and then also finding the right window to open for the listening experience for the David sound , which I have now experienced , which is truly a remarkable journey with these sounds . I feel so incredibly grateful to have stumbled upon this by chance and I am deeply grateful also to queen for helping me to overcome the difficulties at the beginning . I could listen to these sounds for ever it brings such a deep happiness to my spirit . A very Big Thank you 🙏 from my heart ❤️..
I wish I could share this to all my family and friends …. and transform their lives for ever !
8 September 2026
Unprompted review
Reply from Digistore24
Hi Shuni,
Thank you very much for your positive feedback and the associated 5-star rating!
We are very pleased that we were able to impress you with the prompt processing of your request and with our customer service.
We wish you a wonderful Wednesday!
The companies quick service
The companies quick service . Great knowledge of there products. And friendly customer service
5 September 2026
Unprompted review
Reply from Digistore24
Hi Hector,
Thank you very much for your positive feedback and the associated 5-star rating!
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful Monday!
They ripped me off I canceled the same…
I had a great experience with this company. I had an issue with a problem and they settled it for me. I would recommend them to anyone.
3 September 2026
Unprompted review
Reply from Digistore24
Good day Gregory,
Thank you so much for taking the time to update your review and for your kind words! We’re very happy to hear that we were able to resolve the issue for you and that you would recommend us to others.
We truly appreciate your feedback and your trust in us. It means a lot to our team!
If there is still a need for clarification, our support team is happy to assist you at any time at helpdesk@digistore24.com. Please also check your spam folder for emails from us.
Thank you, and have a pleasant day.
Excellent Customer Support and Quick Resolution
I recently experienced an issue accessing my Digistore24 account from my desktop and was getting an OTPWR1 error. Although I could still access my account from my phone, I was unable to log in from my computer.
I contacted Digistore24 support, and Masoora handled my case. She was professional, patient, and very helpful throughout the entire verification process. She carefully investigated the issue, verified my account, and ultimately updated my account settings to allow access from different IP addresses.
After the changes were made, I was able to successfully log in from my desktop and the issue was completely resolved.
I really appreciate the excellent customer support and the effort Masoora put into resolving my problem. Thank you, Masoora, and the Digistore24 team!
Definitely a 5-star support experience. Highly recommended! ⭐⭐⭐⭐⭐
3 September 2026
Unprompted review
Reply from Digistore24
Hi Abdur,
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad that we can support you so effectively with our software and customer service—that’s exactly what we’re here for.
We wish you continued success in your business.
I made a complete mess of placing this…
I made a complete mess of placing this order, in fact I didn't intend to place it at all. I explained to the company thinking I'd never get the money back but Queen at customer services told me what to do. Still fearing the worst, I did what she said and shortly after a full refund arrived in my bank account.
Faith in human decency was restored.
31 August 2026
Unprompted review
Reply from Digistore24
Hello MrBrianSpoors,
Thank you very much for your positive feedback and the associated 5-star rating!
We are very pleased that we were able to impress you with our customer service and the prompt processing of your cancellation.
The Digistore24 team wishes you a wonderful Thursday!
They dont even deserve that 1 star
They dont even deserve that 1 star. Purchased a recipe book for $6.99 an recieved an email to say I would be charged $67 a month. Bunch of thieves
2 September 2026
Unprompted review
Reply from Digistore24
Good day Delwyn,
Thank you for reaching out to us regarding your concern.
We’re truly sorry to hear about your experience and completely understand your frustration. Please know that your feedback is important to us.
As we can see in the system, your request has been answered by our support team and resolved your concern the next day.
Please note that the terms and conditions are clearly presented to you on the order form before completing a purchase. Additionally, an order only becomes active once it is confirmed by clicking the "Buy" button. Furthermore, you will always receive an order confirmation by email immediately after the purchase, in which the agreed payment plan is outlined once again.
If there is still a need for clarification, our support team is happy to assist you at any time at helpdesk@digistore24.com. Please also check your spam folder for emails from us.
Thank you, and have a pleasant day.
Trading is a good thing to work for
28 August 2026
Unprompted review
Reply from Digistore24
Hello Kpadin,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I decided I wanted a refund about some…
I decided I wanted a refund about some digital products so I contacted Digistore24, follow their directions on how to get a refund, and was promptly contacted stating I will get a refund in 10 days. I was helped by Queen who was very prompt and helpful throughout the process.
27 August 2026
Unprompted review
Reply from Digistore24
Hi Glenda,
Thank you very much for your positive feedback and the associated 5-star rating!
We are pleased to hear that we were able to impress you with our customer service.
We wish you a wonderful Friday!
I purchased a program through…
I purchased a program through Digistore24.com my health precluded my continuing the program. I contacted Digistore24 and was put in contact with Queen who was very helpful in fixing my situation. Thank you Queen for all your help
25 August 2026
Unprompted review
Reply from Digistore24
Hi LIMEY,
Thank you very much for your feedback and for rating us 5 stars.
We’re glad that we can support you so effectively with our software and customer service—that’s exactly what we’re here for.
We wish you a wonderful Wednesday!
Purchased a system which was unsuitable…
Purchased a system which was unsuitable for my needs. However it is finally been dealt with by their very pleasant lady Jesse who spent much time and effort in sorting out the issues. It has been a pleasure to find. Such a competent lady to deal with.
The company itself not so
They are very fortunate they have a good member of staff on their team my vote would be for her yo be the next C E O Thank You Jesse
18 August 2026
Unprompted review
Reply from Digistore24
Hi Jelly,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
We wish you a wonderful Wednesday!
How Quick the problem was taken care…
How Quick the problem was taken care of
16 August 2026
Unprompted review
Reply from Digistore24
Hi Tony,
Thank you very much for your feedback and for giving us a 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Monday!
Reply from Digistore24
Hi Zipporah,
Thank you very much for your feedback and for giving us a 5-star rating.
We’re glad to hear that you’re so satisfied with the products offered on our platform as well as with our customer service.
We wish you a wonderful Monday!
Great Mission-Great Company
I’m brand new to Digistore24 and affiliate marketing. But I really need to make money so I figured I’d give it a try. So far everything has so smooth with not a single problem. They have great products to promote, their app/site is so easy to navigate and they provide EVERYTHING you need for VENDORS & AFFILIATES!!!
15 August 2026
Unprompted review
Reply from Digistore24
Hello,
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad to hear that you’re so satisfied with the products offered on our platform as well as with our customer service.
We wish you continued success in your business.
I was mistakenly charged for two…
I was mistakenly charged for two products that I wasn’t interested in however a extremely quick response was done and refunded straight away
Amazing customer service
16 August 2026
Unprompted review
Reply from Digistore24
Hello,
Thank you very much for your feedback and for giving us a 5-star rating.
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful Monday!
Your reply was prompt and professional.
Your reply happened in a reasonable time frame. I mean it was a weekend and I still received a prompt response within 24-48 hours. Tiffany responded in a very prompt and professional manner. I was informed in the email what the next step in the process was and the probable duration. I was not only assured all action had been taken, but also advised if I had additional concerns to email and let her know. A very positive experience. Thank you for being kind Tiffany. ♥️
15 August 2026
Unprompted review
Reply from Digistore24
Hi Debra,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
We wish you a wonderful Monday!
Your response was done in a timely…
Your response was done in a timely manner.
15 August 2026
Unprompted review
Reply from Digistore24
Hi Twylah,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful Monday!
Reply from Digistore24
Hi Connie,
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad to hear that you’re so satisfied with the products offered on our platform as well as with our customer service.
We wish you a wonderful Monday!
I'm a mature lady getting the desired Digistore24 Inc. Solution
I'm a mature lady, so I'm curious when I look at ads on Facebook. I saw a Digistore24 Ad for Mobile Profit and wanted to hear its entirety, but my wifi kept going in and out. The money part came through clearly, so separate transactions kept asking for money after each segment played, but I couldn't hear. Well, I assumed I could review all aspects later. Once I did, I realized that this 76-year-old lady could NOT do this.
I'm still trying to figure out all the features on my new Samsung cell. I spoke to PayPal first since they handled the charges for me and provided all the contact info for Digistore24 Inc.'s customer service. I emailed my dilemma to Digistore24 Inc. and requested a refund of all funds. Digistore24 Inc.'s customer service responded shortly with a solution, but I cannot comply with the instructions, and even a virtual coach would not help. Finally, Digistore24 Inc.'s service provided me with the option of a virtual coach or a full refund. I repeated my request for a full refund. In the morning, I checked my PayPal account and found my full refund for all 3 transactions. I was very pleased with Digistore24 Inc.'s customer service.
15 August 2026
Unprompted review
Reply from Digistore24
Hi E Marie,
Thank you very much for your positive feedback and the associated 5-star rating!
We are very pleased that we were able to impress you with the prompt processing of your cancellation.
We wish you a wonderful Monday!
Reply from Digistore24
Hi Brian,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company.
We wish you a wonderful Monday!
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