No stock but receptive and communicative. Yeah it sucks they didnt have stock of what i needed, i also didnt check my time frames very well, so im not pinning it on them. Support staff were re... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got the best price from Digidirect for my Canon R10 camera with 18-150mm lens. Delivery was fast. The online chat could be improved in terms of product knowledge. I was told that the camera didn't... See more
Company replied
Excellent range and price. Very quick online response from Digidirect. let down a bit by the use of Australia Post express post as the provider for a paid add-on - their information is confusing and l... See more
Company replied
I ordered a camera bag and didn't receive a confirmation email. I contacted customer support and asked to chat with a team member. Thomas was able to find my order and confirm that it was soon to be p... See more
Company replied
Company details
Written by the company
Your leading digital camera experts! digiDirect prides itself on price, range and service, covering a wide range of digital imaging needs.
Contact info
34 Cosgrove Rd, 2136, South Strathfield, Australia
- 61287326400
- sales@digidirect.com.au
- www.digidirect.com.au
3.3
Average
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Customer communications was amazing
Customer communications was amazing! really helpfull and quickly to fix my problem.
12 June 2026
Unprompted review
Reply from digiDirect
Hi Ingrid,
Thank you so much for your review!
We are so happy to hear that we were able to fix your problem.
If you ever need anything in the future, please let us know.
- Jess
digiDirect usually have the best…
digiDirect usually have the best prices. Queries are answered quickly and shipping is fast.
10 June 2026
Unprompted review
Reply from digiDirect
Hi Sean,
Thank you for your review!
We try our best to offer quality gear at competitive prices. We are happy to hear we have been able to assist you and ship your order in a speedy manner.
- Jess
Amazing to see young staff members…
Amazing to see young staff members enthusiastic, helpful and genuinely interested in their job and helping customers. Quite rare in Melbourne these days, to receive such good customer service, so it was shocking in the first instance. Darcy was great.
9 May 2026
Unprompted review
Reply from digiDirect
Hi Peter,
Thank you so much for your amazing review!
Our team consists of talented photographers and tech experts who genuinely love talking about the products they sell. We believe that the best advice is always going to be from people who live and breathe these products.
We are so happy to hear that Darcy was able to assist you in-store and we hope to see you again soon!
- Jess
Good communication
As Said Good communication. They let me know when stock was in of the printer I wanted.
29 May 2026
Unprompted review
Reply from digiDirect
Hi Mike,
Thank you so much for your review!
We try our best to communicate our stock levels to our customers so that you can feel secure in your purchase.
We hope to see you again soon!
- Jess
Solve problem quickly
Reymrks helps me a lot. I just broke my lens, and I am in a hurry to collect the items. Reymark helps me contacting different staff and finally solve my problem quickly.
10 June 2026
Unprompted review
Reply from digiDirect
Hi Bob,
Thank you so much for your review!
We are so happy that Reymark was able to assist you with your broken lens issue and get you in contact with the right people. Our team is dedicated to solving problems for our customers as best we can so you can feel reassured.
- Jess
False advertising which led me to buy…
False advertising which led me to buy supporting accessories
8 June 2026
Unprompted review
I love DigiDirect Sydney
I love DigiDirect Sydney. I have made many purchases over the years, from big things like cameras to odd small items like SD cards etc. Maz is always a pleasure to deal with. Cheers.
2 June 2026
Unprompted review
Reply from digiDirect
Hi Lindsay,
We are so happy to hear that Maz has been able to provide such a high quality of service for you over the years.
We greatly appreciate your loyalty and hope that we can continue to go above and beyond for you when you visit us either in-store or online!
- Jess
False advertising on sale price
After looking at phones for months, I ordered a phone online during EOFY sales. The listed sale price was good. The order went through fine, received the invoice. Disregarded other sales and bought a screen protector/case for the phone. After the weekend I received an email saying the price was an error and a refund was made. Error? Sounds like false advertising to me! When I called I was told it was a system error. I will never do business with them again. Now I missed other sales and have to figure out what to do with this case and screen protector for a phone I can no longer afford.
9 June 2026
Unprompted review
Reply from digiDirect
Hi Krista.
Thank you for taking the time to leave your review, and I do apologise for the experience that you have had with this order. Unfortunatly, there was a glitch on the website that did affect the pricing of this product. As soon as we were made aware of this glitch, we removed the item from our website and provided full refunds to our customers due to this glitch. If you would like any further information on this you can view our T&Cs on our website, or if you have any questions, please feel free to contact us at customersupport@digidirect.com.au
-James
good communication through the phone to…
good communication through the phone to resolve my issue of out of stock, quick waiting time
8 June 2026
Unprompted review
Reply from digiDirect
Hi Ken,
Thank you for your review!
Our team understands that stock issues can be frustrating, which is why we do our best to provide as much information as possible to our customers when they have questions.
If you ever need anything, please feel free to reach out again!
- Jess
Great to deal with.
Easy ordering, great price. Would definitely buy again. Delivery was speedy.
28 May 2026
Unprompted review
Reply from digiDirect
Hi Phil,
Thank you so much for your positive review!
We are happy to hear that you were able to get a great price and a speedy delivery.
Feel free to stop by again soon!
- Jess
Sigma EF 70 to 200 F2.8
I have been looking for an affordable 70 to 200 f2.8 to use for capturing event photography. I saw the sigma EF lens, and I am really happy with the description the quality of this lens, the warranty to give me piece of mind and how well the lese was and speed of delivery. Will defiantly use Digi direct in the future.
29 May 2026
Unprompted review
Reply from digiDirect
Hi Corey,
Thank you for shopping with us and for leaving a wonderful review!
We always want to offer the best prices on the highest quality gear for our customers. We take great pride in our level of service and always want to give our customers the peace of mind they are looking for.
We hope to see you again soon!
- Jess
Sale completed
21 May 2026
Unprompted review
Reply from digiDirect
Hi Alex,
Thank you for shopping with us! We are happy to hear you had a good experience.
- Jess
I was hesitant to order such expensive…
I was hesitant to order such expensive camera equipment through an online store. However my experience was amazing, the gear was significantly cheaper and the postage was quick. Zero issues and the communication was fantastic. DigiDirect will be my new go to camera gear retailer.
25 May 2026
Unprompted review
Reply from digiDirect
Hi Sean,
Thank you so much for giving us a chance!
We understand the hesitancy in trusting an online retailer with equipment as expensive as cameras and computers. Our team is dedicated to making sure that no matter the value of the order, every item is treated with care and arrives in a timely manner.
If you ever need anything in the future, please feel free to reach out again!
- Jess
Quick order turn around and quality…
Quick order turn around and quality brands
3 June 2026
Unprompted review
Reply from digiDirect
Hi Joe,
Thank you so much for your review!
We are happy to hear that we were able to provide your order in a timely manner.
Here at digiDirect, we do our best to get quality gear into the hands of our customers with as much speed and care as possible.
We hope to see you again soon!
- Jess
Always agreat experience
25 May 2026
Unprompted review
Reply from digiDirect
Hi Kara,
Thank you so much for your review.
We are happy to hear that you have always had a great experience with our team.
If you ever need anything, please feel free to reach out!
- Jess
Very well priced lens
Very well priced lens, sent well packaged and quickly.
1 June 2026
Unprompted review
Reply from digiDirect
Hi Simon,
We are so happy to hear you were able to get a great deal and receive your product in a timely manner.
We hope to see you again soon!
- Jess
Poor Experience
Ordered product 23/04/26, Australia Post received the order 21/05/26, delivered 25/05/26. This is more than one month from the initial order. During this period communications with digiDirect were less than forthcoming on availability and delivery. As I required the product for a progect I placed a new order for the same product with Camera-Warehouse 15/05/26 and received the product 18/05/26, also cheaper than digiDirect. I should have looked at the reviews for digiDirect prior to placing an order with them.
18 May 2026
Unprompted review
Reply from digiDirect
Hi Peter,
Thank you for taking the time to write us a review. We are so sorry to hear about the experience you had with us. Unfortunately, we don't keep all our items in stock and ready to go in our warehouse. We often have to order in items from suppliers which can take a few weeks to arrive, these are listed as Backorder on our website. If you could please reach out to us we would be more than happy to investigate what happened.
- Isobel
Recently purchased a pair of binoculars…
Recently purchased a pair of binoculars on-line. DigiDirect dispatched the binoculars via AusPost which they lost. Jess from DigiDirect was able to secure another pair free of charge even though the original pair have been lost with AusPost for 3 wks now. While picking up the replacement binoculars in DigiDirect's Parramatta store, I ended up buying a Nikon Coolpix P1100 largely due to DigiDirect's customer service and the great support provided by Gary while in store.
23 May 2026
Unprompted review
Reply from digiDirect
Hi Marilyn,
Thank you for your amazing review!
We understand that things can go wrong with orders, and our team does their best to try and make things right for our customers. We are so happy to hear that both the online and in-store teams were able to go above and beyond for you.
We hope to see you again soon!
- Jess
The website is really bad to use—often…
The website is really bad to use—often it doesn't show nearby stores and instead redirects to the wrong page.
21 May 2026
Unprompted review
Reply from digiDirect
Hi Guimeng,
We are sorry to hear about your experience. We are currently undergoing website maintenance, which has caused issues for our customers. We are hoping to have these issues fixed ASAP so we can provide a better experience for our customers.
- Jess
Frustrating online checkout
Frustrating online checkout and unhelpful customer service. I tried to purchase a Peak Design strap online to pick up at Melbourne CBD store. The checkout system glitched and wouldn't process the payment.
Website explicitly states under "Deliver to Local Store for Click & Collect" that if an item is out of stock locally, they will ship it to the selected store within 24–72 hours for pickup. However, when I contacted live chat, agent Reymark completely ignored their own website policy and just repeatedly stated that stock was only available in Brisbane and Bondi, showing a total lack of understanding of your company's own inter-store transfer service. Misleading website interface and poorly trained customer support.
19 May 2026
Unprompted review
Reply from digiDirect
Hi,
We are so sorry to hear about your experience. We do try to transfer stock to the appropriate store when customers make Click and Collect orders for locations without available stock. We will speak to our team to ensure that they understand our processes.
We are also aware that there has been difficulty with our website recently, and our web team is in the process of having this fixed ASAP.
- Jess
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