They don't have the range that they used to and often things have to be ordered in so there quite a delay - if you factor this into your purchase plan you will be OK. My main issue is ebooks, I ordere... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Bought a couple of Mangas, website states delivery in 3-5 business days. It is now almost 10 business days and only after posting a 1 star review, I received a reply. I have updated the rating to r... See more
Company replied
Booktopia was the only supplier who had a book I was. Basing for my sister’s birthday - all the well known physical and online book retailers had no stock. The price was very competitive too. I had to... See more
Company replied
I ordered Vagabond volume 5 off booktopia and it came in a hard cardboard box that safely protected my product from any bends or such damage.They shipped it in 2 days and then stated it would arrive i... See more
Company replied
Company details
Information provided by various external sources
Booktopia - buy online books, DVDs and Magazine Subscriptions from Australia's leading online bookstore with over 4 million titles. Booktopia offers thousands of eBooks, daily discounted books and flat rate shipping of $6.95 per online book order.
Contact info
Birnie Avenue 3-29, 2141, Lidcombe, Australia
- booktopia.com.au
3.0
Average
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Prompt service
Found the book I wanted and placed my order. The order was dispatched promptly and was exactly as expected.
23 March 2026
Unprompted review
Reply from Booktopia
Hi Carolyn,
Thank you so much for taking the time to leave us a review - we're so happy to hear your order was delivered promptly and you had a good experience. We appreciate your positive feedback.
Happy reading!
~ Jeramie
NO THANKS
NO. They used to be good back in like 2015. I recently purchased 8 books from them. on the website they had multiple of the same book with different covers. I specifically paid extra for all matching covers from one series. they send the first two books after about 3 weeks...they are the covers i asked for. the next three come a month later...wrong covers. i message them, they say they can only do store credit and not a refund. 2 months later...still waiting on the other book. it took them about 4 months all up to send these books that they claimed to have in stock.
1 April 2026
Unprompted review
Reply from Booktopia
Hi Devynn,
Thank you for taking the time to share your review.
I sincerely apologize for the negative experience you had with us. Please be assured that I will share your feedback with our management team to help us improve our services and the overall customer experience.
We appreciate your feedback and your concerns.
~Luisa
The Booktopia experience is 5 star…
The Booktopia website was easy to navigate, affordable and my book arrived promptly and in perfect condition. Communication great too.
14 March 2026
Unprompted review
Reply from Booktopia
Hi Wilma,
Thank you for taking the time to share your review.
We are delighted to hear that your order arrived promptly and in perfect condition. We truly appreciate your positive feedback and thank you for your continued support.
Happy reading!
~Luisa
Disappointed Customer
Bought a couple of Mangas, website states delivery in 3-5 business days. It is now almost 10 business days and only after posting a 1 star review, I received a reply.
I have updated the rating to reflect the corrective action taken but cannot give more than 3 stars.
25 March 2026
Unprompted review
Reply from Booktopia
Hi Budi,
I'm so sorry to hear of your experience.
Please respond to our request of information with your full name, order number, and email address, and we will be happy to sort this out for you. ~Louise
I wish there was an option to give 0…
I wish there was an option to give 0 stars.
I placed an order (#31664153) on 28 February and have reached out multiple times via DM with absolutely no response. At this point, I’ve lost count of how many times I’ve tried to get an update.
The complete lack of communication is unacceptable. If the item isn’t in stock, just say so and issue a refund instead of ignoring customers.
This has been an incredibly frustrating experience and a complete waste of time. I would not recommend this business to anyone.
28 February 2026
Unprompted review
Reply from Booktopia
Hi Heewan,
Thank you for bringing this to our attention. We’re sorry to hear that you had a negative experience with us.
We always strive to communicate as transparently and quickly as possible but unfortunately are not always available to respond. We would be more than happy to contact you at a time suitable to you within business hours as previous communications have not been successful.
~Louise
Service has gone down hill
Since they were bought out they have been terrible. Slow delivery, split orders, they take days to return an email and can't even add a bookmark or two with orders. They used to be amazing.
4 March 2026
Unprompted review
Reply from Booktopia
Hi Michael,
Thank you for your review.
We apologize for the negative experience you had. I will share your feedback with our management team to help us improve our services and the overall customer experience.
~Luisa
Happy Grandchildren
I used Booktopia for books for my grandchildren. What a variety to choose from!! What great prices !!! No one could be disappointed from their experience. There was great communication, good price, the books were exactly as described and I received the order in a few days. Highly Recommend
5 March 2026
Unprompted review
Reply from Booktopia
Hi Joshua,
Thank you so much for your lovely feedback! It means so much to everyone working behind the scenes here at Booktopia that you had a positive experience ordering from us.
We hope your grandchildren enjoy their books!
~Louise
Reply from Booktopia
Hi Kara,
Thank you for taking the time to share your review.
We are delighted that you are pleased with your purchase, and that you had a positive experience with us.
Happy reading!
~Louise
Prompt dispatch
Prompt dispatch, easy to order. Will be ordering again for sure.
3 March 2026
Unprompted review
Reply from Booktopia
Hi Brenda,
Thank you for taking the time to share your review.
We are glad you had a positive experience with us and we look forward to future orders.
Happy reading!
~Louise
I never received my purchase and could…
I never received my purchase and could never communicate with anyone only a chatbot which was not useful in any way.
Neither the company delivering the product or the supplier seem prepared to accept any responsibility. I know from the photo the courier sent the parcel was left sticking out of not wholly in my locked letterbox.
if it did not fit in the letterbox so it could not be stolen it should not have been left in it, there is a nearby post office it could have been left at for collection. it was not left wholly in a safe place, I never received it so I have lost $100 its an expensive nothing
Louise,
In response to your request as I can find no other means of reply the order number is 31576323
3 February 2026
Unprompted review
Reply from Booktopia
Hi Tracey,
I'm sorry to hear that you haven't received your parcel.
If you could please provide your order number and email address, I would be happy to assist you with this matter.
~ Louise
I ordered a quite unusual title
I ordered a quite unusual title, not only was it in stock but $20 less than r.r.p. My delivery arrived in A1 condition in just a few days. Thanks.
21 January 2026
Unprompted review
Reply from Booktopia
Hi Lorraine,
Thank you for taking the time to share your review.
We are delighted to hear that you are happy with your order and that it arrived in excellent condition. We truly appreciate your positive feedback and thank you for choosing to shop with us.
Happy reading!
~Luisa
Book was in store and at a good price…
Book was in store and at a good price Postage price was good also and book arrived in time quoted and was well packaged.
19 January 2026
Unprompted review
Reply from Booktopia
Hi Vernon,
Thank you for taking the time to send through your review.
We are happy to hear that you have received your order in a timely manner, without any issues.
We appreciate the positive feedback and your support.
~Luisa
Great quick service books arrived promptly and packaged well
Great service great prices and quick delivery
22 January 2026
Unprompted review
Reply from Booktopia
Hi Debbie,
Thank you for taking the time to send through your review.
We are happy to hear that you have received your order in a timely manner, without any issues.
We appreciate the positive feedback and your support.
Happy Reading!!
~Luisa
DO NOT USE THIS STUPID WEBSITE TO BUY…
DO NOT USE THIS STUPID WEBSITE TO BUY BOOKS. THEY OUTSOURCE AND TAKES TWO MONTHS TO GET YOUR ORDER!!! THEY DON'T MENTION THAT ON THEIR WEBSITE. IT HAS BEEN FOUR WEEKS, HAVEN'T RECEIVED ORDER YET!!
8 January 2026
Unprompted review
Reply from Booktopia
Hi Don,
Thank you for reaching out. We apologize if your order was not dispatched within the timeframe advertised on our website.
Please note that shipping timeframes vary depending on whether an item is sourced from a local or international supplier. In-stock items are typically dispatched within 1–2 business days. For items not currently in stock, dispatch times can range from 3 to 30 business days, as indicated on our website at the time of purchase.
To assist you further, please provide your order number, email address, and full name.
~Luisa
Awesome service
Awesome service. Got my books within a week of ordering which I really didn’t expect being in West Australia ( we are used to the WA meaning ‘Wait Awhile’ usually postal service not the supplier) 5* service and will def use again….
30 January 2026
Unprompted review
Reply from Booktopia
Hi Kathy,
Thank you for taking the time to send through your review.
We are happy to hear that you have received your order in a timely manner, without any issues.
We appreciate the positive feedback and your support.
~Luisa
Horrendous experience and customer…
Horrendous experience and customer service!
Do not ever buy from Booktopia. If I could give 0 stars that would be lucky for them! Purchase your books elsewhere or prepare yourself for nothing but headaches and issues with this company.
2 February 2026
Unprompted review
Reply from Booktopia
Hi AT,
Thank you for reaching out to us,
I apologise about the experience you had with us, if you can provide me with more information i would be more than happy to check the order for you and assist you with it.
You can reply to the request i provided or email us on customersupport@booktopia.com.au
~Martha
I ordered a book at a good price.
I ordered a book at a good price.
Received it quickly and very happy.
Will buy from Booktopia again.
12 January 2026
Unprompted review
Reply from Booktopia
Hi Jenny,
Thank you for taking the time to leave us a review! We are so glad to hear that you enjoyed your experience with us and we would love to have you back soon!
Again!
Again, i order 8 books that seem to be in stock, and they trickle in over 6 weeks, one at a time. Just as last year, i can't keep track of what ive paid for, and i am apologising when i should be handing over gifts. I MUST remember never to use them again.
27 January 2026
Unprompted review
Reply from Booktopia
Hi Liz,
Thank you for reaching out. I sincerely apologize for the poor experience you have had with our service.
To help me assist you further, could you please provide your order number and the email address. Once I have those details, I will look into this immediately.
~Luisa
Company utilises drop shipping which…
Company utilises drop shipping which means the consumer must wait 3-4 weeks before items are shipped. Also, customer service and communication is nonexistent.
15 January 2026
Unprompted review
Reply from Booktopia
Hi Chris,
Thank you for contacting us regarding our shipping timeframes.
Delivery times depend on the specific availability of each book. Every item listed on our website includes an estimated shipping timeframe, which indicates how long it will take for the item to leave our warehouse. Please allow for a few additional days for delivery once the item has been dispatched.
Our standard dispatch times are as follows:
- In-stock items: 1–2 business days. - Non-stocked items: 3 to 30 business days, depending on whether the stock is sourced from a local or international supplier.
For a more specific estimate, you can use the Delivery Estimator located in the lower right corner of the product details page. By entering your postcode, you can view the estimated arrival date for your specific address.
I hope this information is helpful. Please let us know if you have any further questions.
~Luisa
Absolutely abysmal customer support…
Absolutely abysmal customer support which is just an automated reply. When I ordered the book it did not say it was out of stock and had to be sourced elsewhere. I could have ordered this book from another supplier and at least have a delivery date. It's the lack of response to a query which is frustrating. I have no idea if the book is on its way.
Please Booktopia rethink your Customer Service model.
24 January 2026
Unprompted review
Reply from Booktopia
Hi Barb,
Thank you for reaching out. I sincerely apologize for the poor experience you have had with our service.
To help me assist you further, could you please provide your order number and the email address. Once I have those details, I will look into this immediately.
Thank you for your patience, and I look forward to resolving this for you.
~Luisa
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.